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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,999 Reviews

2,999 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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December 30, 2020

I took my car in for service and I was Extremely happy I took my car in for service and I was Extremely happy with the work . From initial conversation to the follow up call answer all my questions I had More

by Aleidatores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive review! It is our pleasure to serve you in any way possible and we are pleased that the quality of our work met your satisfaction. We are honored to have earned your kind recommendation. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

December 30, 2020

I don’t usually write reviews but I had to do it this time Austin is so great it made everything a lot easier from stressing out on my car when I had to get a new motor put in it so blessed to have Austi More

by Panthony729
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Dec 31, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to leave Austin this amazing review! He will be honored by your very kind words and to know how greatly you valued his assistance! Offering quality and efficient service is so important to us, and we will certainly provide you with nothing less in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

December 30, 2020

J.R Rodriguez was my service representative and a fellow Veteran he was friend knowledgeable and I enjoyed my first service experience at Walters. SC More

by s.cope
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving JR this 5-star review! We are pleased that he could be of assistance to you and make your visit as pleasant as possible! We are honored to have had the opportunity to work with you, and we hope to continue serving you and your future automotive needs! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

December 28, 2020

Pleased with service time and customer service. Got me in right away for my apointment time. I been very satisfied and like the friendly associates. More

by Cindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Walter's Mercedes-Benz of Riverside responded

Cindy, Thank you so much for your 5-star review! We are pleased that our team could get you and your automotive needs efficiently taken care of! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how our team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

December 28, 2020

JR Rodriguez and the rest of the team in service are fantastic. Easy to work with and very giving. Great experience in and out. 5 stars. More

by Lovecoffeecars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your excellent review! We are pleased to hear that JR and the team provided you with the 5-star experience that you so much deserve! It is our pleasure to assist you in any way possible, and we will be awaiting the opportunity to serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

December 28, 2020

Jr Rodriguez was very helpful, efficient and communicative. He took notes on all my concerns. The service department was able to fix my car issues. More

by jdurlingc300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving JR this 5-star review! We are pleased to know that he was so thorough and informative throughout your service. Your safety and satisfaction are of the utmost importance to us. Please drive safely, and do not hesitate to let us know how JR and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

December 28, 2020

Joseph Lorea was outstanding taking care of our cars and very attentive ! Thank you for being available and sticking to our demanding schedules. Much appreciated! More

by philayala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Walter's Mercedes-Benz of Riverside responded

Phil, Thank you for leaving Joseph this excellent review! We are happy to hear that he took exceptional care of you and your automotive needs! Your safety and satisfaction are of the utmost importance to us. Please drive safely, and do not hesitate to let us know how he and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

December 26, 2020

It’s an excellent dealership I have going into this place for the 30 years. I have moved to Orange County but I still go back here to have my car service. Thank you so much. More

by Tumang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Dec 29, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your wonderful review! We are honored to have your continued business, and we are thrilled that the quality of our work consistently meets your full satisfaction. Your confidence and loyalty mean so much to us, and we look forward to continuing to provide you and your vehicle with our best care in the years to come! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

December 26, 2020

My service rep Austin was great, answered all my questions and had the car washed when done. The lobby had coffee and eats. Everything was safe. More

by T_beezley
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Dec 29, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Austin this positive review! Providing top-quality service is so important to us, and we are overjoyed that his efforts met your satisfaction. We wish you the safest of travels. Please do not hesitate to give us a call if you ever have any further questions or concerns! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

December 26, 2020

I was having some troubles with my brake just before Christmas. I have 42,000 miles on these brakes and to fine out the noise was brakes being cold or dust or sand from the desert. All in all I was advi More

by besheer13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Dec 29, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your excellent review! It is our pleasure to assist you in any way possible, and we are pleased to hear that Austin took great care of you and your automotive needs. We wish you the safest of travels. Please do not hesitate to give us a call if you ever have any further questions or concerns! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

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