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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,998 Reviews

2,998 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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December 01, 2020

JR Rodriguez was extremely helpful, knowledgeable and paid attention to details. He cared about work and followed up to make sure we were satisfied with the service they provided. More

by Palobox20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving JR this excellent review! We are delighted to know that he took great care of you ensured that your concerns were thoroughly resolved. Your safety and satisfaction are of the utmost importance to us. Please drive safely, and do not hesitate to give us a call if there is ever anything more that our team may help you with! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

December 01, 2020

Cody Burt was very helpful and was excellent with his follow up. He kept me advised all along the process. I would definitely recommend Cody and will be back (if necessary) to service my car again. More

by bmeister99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Dec 08, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Cody this positive review and recommendation! We are delighted to hear that he took great care of you and kept you updated and informed throughout your visit. He will be pleased to know how greatly you valued his assistance, and we wish you the safest of travels until we meet again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

December 01, 2020

JR Rodríguez at Walters mercedes in riverside, my first time taking my Mercedes and great customer service he knows what he is doing and great at it!! More

by xtremepallets Larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Walter's Mercedes-Benz of Riverside responded

Larry, Thank you for leaving JR this excellent review! We are overjoyed that we had the opportunity to serve you, and JR will be proud that his efforts met your satisfaction. We wish you safe travels. Please do not hesitate to let us know how we may be of further assistance to you in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

December 01, 2020

Our trip to the desert brought us back in to see Adam. He’s always helpful and found us the best solution to our tire problem. Always great service at this location! More

by Jay Sanchez
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Dec 08, 2020 -

Walter's Mercedes-Benz of Riverside responded

Jay, Thank you so much for your wonderful review! We are so appreciative of your continued business, and we are thrilled that Adam could provide you with a remarkable experience once again! Offering top-quality service is so important to us, and we look forward to continuing to provide you and your vehicle with our best care in the years to come! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

December 01, 2020

I would like to thank JR Rodriguez for always being reliable and accommodating whenever my car has any sort of issues or needs a wash. Due to my busy work schedule and health conditions, it isn’t alway More

by oliverpattington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Walter's Mercedes-Benz of Riverside responded

Oliver, Thank you for taking the time to leave JR this incredible review! We are pleased to know that he always takes great care of you and ensures that your experiences are as seamless as possible. He will be touched to hear of your very kind words. Please drive safely, and do not hesitate to let us know how he and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

December 01, 2020

I would love to notify everyone of my very great professional attentive servicing I received at Walter's Mercedes Benz in riverside CA. Joseph has a great humbling personality and sure knows his st More

by Debmculn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave Joseph this 5-star review! He certainly is exceptional at his skill, and we are delighted to know that he took great care of you! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how Joseph and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

December 01, 2020

Brandon Monaco provided excellent customer service and went far and beyond to assist me with my Mercedes and vehicle concerns. Brandon Monaco was very helpful and understanding.:) I highly recommend my fr More

by "Doll"
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Monaco, Cody Burt
Dec 08, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Brandon this excellent review and recommendation! We are happy to hear that he provided both you and your vehicle with remarkable service! Your safety and satisfaction are of the utmost importance to us, and we look forward to continuing to provide you with the same top-quality assistance in the years to come! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

December 01, 2020

The rep. Mr. Joseph is very professional and provided me with all related information about the service that is needed. I appreciate the wonderful service from Walter's Mercedez-ben of Riverside. And I reco More

by FACTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Monaco
Dec 08, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive review and recommendation! We are pleased that Joseph could be of exceptional assistance to you throughout your recent visit! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how Joseph and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

November 30, 2020

Back for the holidays, again thank you for the honest, quick and reliable service. Adam, thank you for your recommendations. I trust this dealer with my vehicle! More

by BGG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Dec 08, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your 5-star review! We are pleased that we could provide you with the quality and reliable service that you so much deserve! Your safety and satisfaction are of the utmost importance to us. Please drive safely, and do not hesitate to let us know how our team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

November 25, 2020

Very nice customer service and professional service rep , good atmosphere and answered my questions and concern. Called iner to drop me off and to pick me up More

by dody913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Nov 25, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive review! We are overjoyed that Cody could be of assistance to you and get each of your needs thoroughly resolved. It is our pleasure to serve you. Please do not hesitate to give us a call if you ever have any further questions or concerns! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

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