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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,026 Reviews

3,026 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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April 24, 2020

I took my car in for a minor fix. Austin made the process easy & quick for me. He was very friendly & very attentive to my needs. I will be coming to him for all my service needs. Thank you so much! Great jo More

by Ashley oliver
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Apr 24, 2020 -

Walter's Mercedes-Benz of Riverside responded

Ashley, We are so glad that Austin could be of great assistance to you and get your automotive concerns efficiently resolved! We thank you for confiding in our dealership with your service needs, and we will be awaiting an opportunity to serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

April 21, 2020

Our service advisor Cody Burt was extremely professional in taking care of our needs. He was thorough and informative in addressing our needs. Great job More

by Winston
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Apr 21, 2020 -

Walter's Mercedes-Benz of Riverside responded

Winston, Thank you so much for your excellent review! We are overjoyed that Cody could get you and your concerns thoroughly taken care of! It is our pleasure to serve you in any way possible. Please let us know how our team may be of further assistance to you in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

April 16, 2020

David Greene Number One David Greene Awesome guy. With no appointment, took me right in and had my recall issue taken care of. I will be dealing with David on all my future v More

by dmarq001
Recommend Dealer
Yes
Employees Worked With
David Greene
Apr 16, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving David this very kind review! We are pleased that he could get you and your vehicular needs efficiently resolved. It is our pleasure to serve you, and we look forward to working with you again the next time your vehicle is ready for service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

April 14, 2020

Went in for service A on my 2019 CLA, the service person that helped me was Brandon Monaco, he was very professional and knowledgeable, and personable. More

by Alarcon, Sylvia
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Apr 14, 2020 -

Walter's Mercedes-Benz of Riverside responded

Sylvia, Thank you for leaving Brandon this 5-star review! We are happy to hear that he took great care of you throughout your visit. If there is anything more that he or the team may help you with, please feel free to give us a call. We wish you safe travels until we meet again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

April 13, 2020

The staff at Walter's are beyond exceptional. I brought in my vehicle for an issue with my driver's seat and they took it upon themselves to check the passenger's as well and repaired them both. Even went More

by Nshendi
Recommend Dealer
Yes
Employees Worked With
David Greene, Cody Burt
Apr 14, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your wonderful review! Your safety is our utmost priority, and we are pleased that we could get your vehicular needs throughly resolved. It is our pleasure to serve you, and we ask that you do not hesitate to let us know how we may be of further assistance to you in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

April 09, 2020

Great people! Great service very friendly service! In and out ok lounging area to relax waiting for your vehicle , be careful of the coffee you're not sure to get caffeinated or non-caffeinated LOL More

by Sirjames80
Recommend Dealer
Yes
Employees Worked With
David Green, David Greene
Apr 09, 2020 -

Walter's Mercedes-Benz of Riverside responded

James, Thank you so much for your positive review! We appreciate your business and are pleased to know that your recent service visit was a 5-star experience. It is our pleasure to assist you, and we look forward to continuing to serve you and your automotive needs in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

April 07, 2020

Good service needs better coffee and pastries. More soda selection would also be great. Car wash service was not offered. Found oil wet oil around oil drain area. Could of cleaned it up better More

by srsanchez222
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for the great feedback here. With all the extra measures we are taking to limit people’s exposure to the virus we felt it would be in everyone’s best interest to limit some of these items temporarily. Once we get back to normal we’ll go back to a better selection and use your feedback to also improve. I apologize for the oil spot; next time you are in we’ll be more than happy to make sure that area is cleaned better. If you have any further feedback or concerns please reach out to me directly. Tyler Usary Service Manager Walter's Mercedes-Benz of Riverside 951-552-2200

April 06, 2020

Our service rep helped us get in and out under tiff conditions. We had a small problem and it was handled in a professional manner. Thanks you Brandon Monaco More

by mkennedy
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Apr 07, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave Brandon this 5-star review! We are pleased that he could get you in and get your vehicular needs seamlessly taken care of. It is our pleasure to assist you. Please do not hesitate to let us know how Brandon and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

April 01, 2020

Took my car in for servicing, was helped out by Alex Ramirez. He was very helpful at explaining what my car needed to be serviced at the moment. He made the in and out process easy. More

by Pmendoza_82
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing this positive feedback! We are happy to hear that Alex took great care of you and your automotive needs throughout your visit! Your safety and satisfaction are of the utmost importance to us. Please let us know how Alex and the team may be of further assistance to you in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

April 01, 2020

Always such great service when visiting Walters, very much appreciated to have someone who knows so much about these vans. Thanks for always keeping up to date! More

by Kjuicy03
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Apr 02, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your wonderful review! We appreciate your business and are overjoyed that our service never fails to meet your satisfaction! We wish you safe travels and look forward to continue serving you and your automotive needs in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

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