Walter's Mercedes-Benz of Riverside - Service Center

Customer Service Thank you to David Green for his excellent customer service. He is very professional and easy to work with. He scheduled a Uber for me to get home and Thank you to David Green for his excellent customer service. He is very professional and easy to work with. He scheduled a Uber for me to get home and back to the dealership. Everything went smoothly with my service. More

Great Service. I made an appointment At 9,00 Am. Alex Ramirez took me to his desk and went over the express service with the time it would take & complimentary car w I made an appointment At 9,00 Am. Alex Ramirez took me to his desk and went over the express service with the time it would take & complimentary car wash.. I was in an out hour & a half. Thank you Edward Allmond More

Consistently Great Service J. R. Rodriguez is my technical adviser at Walter's and has been for more than five years. I arrived for my annual service, this time an "A" Service J. R. Rodriguez is my technical adviser at Walter's and has been for more than five years. I arrived for my annual service, this time an "A" Service. J. R. reviewed with me what needed to be done now and what could be deferred until my next service. I waited on my vehicle. During the work, J. R. told me that I needed something else to be done that was discovered during the servicing. I made another appointment in January 2020 as it was not an item that needed to be done immediately. No pressure, just honesty. This is why I use Walter's for my Mercedes servicing and why I choose J. R. to be my tech adviser. More

Brought my car in for service. Austin was an amazing service agent. He explained services to me, got me a courtesy vehicle to drive while my car was being serviced and sharply kept appointment times. I service agent. He explained services to me, got me a courtesy vehicle to drive while my car was being serviced and sharply kept appointment times. I was in and out quickly and smoothly. More

A message on the dashboard “Right front malfunction, needs repair” Took my car in for service and JR Rodriguez took care of the service. He notified me continuously on the time necessary to complete th needs repair” Took my car in for service and JR Rodriguez took care of the service. He notified me continuously on the time necessary to complete the repair. He issued a loaner in order to ensure my car was completely ready for the road. JR Rodriguez is an asset to your Service Dept and Dealership More

Great service, Alex always takes great care of our vehicle. We have been using Walters Mercedes for several years and they always give us a great experience vehicle. We have been using Walters Mercedes for several years and they always give us a great experience More

Awesome service at Walters expect nothing less from a Mercedes Benz dealer. Make it easy to schedule my appointment and even easier when in for services. Adam always takes great care of me when I come in Mercedes Benz dealer. Make it easy to schedule my appointment and even easier when in for services. Adam always takes great care of me when I come in More

Great experience Brought my car in for routine maintenance, and Austin Schneider made the process easy and painless, he let me know upfront everything that was going t Brought my car in for routine maintenance, and Austin Schneider made the process easy and painless, he let me know upfront everything that was going to be done to my car and got me in and out In a timely manner! I will be back again and will definitely ask for Austin! More

Even though this dealership is somewhat far from from home but i always take my SUV Mercedes diesel to them for servicing and any repairs. I trust their work. Thanks David Greene for the awesome work home but i always take my SUV Mercedes diesel to them for servicing and any repairs. I trust their work. Thanks David Greene for the awesome work coordinator, over a year now! More