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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,011 Reviews

3,011 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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July 30, 2019

Perfect! Brought my car in for service and this friendly young man (Alex Ramirez) really helped me out. The service was outstanding, the location was impeccabl More

by Girky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your recommendation! We appreciate the opportunity to work with you, and we are overjoyed that our service met your satisfaction. Please let us know if there is anything more that Alex or the team may help you with in the future, and be sure to follow us on Facebook and Instagram for specials and updates. Regard, Ray Burke - General Manager

July 29, 2019

Very professional! New to this dealership and will not take my car anywhere else! I got David as my service guy did an awesome job explaining everything and going over t More

by Sirjames80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Jul 30, 2019 -

Walter's Mercedes-Benz of Riverside responded

James, Thank you for taking the time to share this positive feedback! We couldn't be more pleased to welcome you to our dealership and to know that our service has earned your confidence! It is our goal to ensure that our customers' experiences are as seamless as possible, and we will certainly continue to do just that in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 29, 2019

Prompt Thank you Adam and David for the prompt friendly service here at Walter's Mercedes! I will definitely be returning and bringing friends and family. More

by Dkulloa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene, Adam Garcia
Jul 30, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your excellent review! Offering quality and efficient service is so important to us, and we are delighted to know that our efforts met your satisfaction. We look forward to continuing to provide you and your vehicle with our best care in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 28, 2019

Tire problems Cody was great, he helped us with the tired. He kept us informed while he was working he kept us informed. We thought this was great More

by corkie4corkie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glen Thackeray, Ari Abdolhosseini, Cody Burt, Krystin Escobedo
Jul 29, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing this positive feedback! We appreciate the opportunity to serve you and are happy to hear that Cody took great care of you throughout your visit. We wish you safe travels and hope to see you again the next time you are in need of automotive service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 25, 2019

Car wash I was told that Walter's had fee car washes for tgeir customers but i wasnt told there were time limiys. I came in after the hours for car washes and More

by Rsnyy163
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Jul 26, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your wonderful review! We are happy to hear that Cody went above and beyond to get you accommodated and to get your vehicle taken care of. It is our pleasure to serve you, and we look forward to continuing to provide both you and your vehicle with our best care in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 24, 2019

excellent caring service Mark Interlicchia, service manager, helped us solve a difficult service problem. We appreciated his efficient, professional service very much! He More

by mbenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2019 -

Walter's Mercedes-Benz of Riverside responded

Cynthia and Grover, Thank you so much for your excellent review. Your safety and satisfaction come first to us, and we are overjoyed that Mark could get your automotive concerns resolved. Please let us know if there is anything more that our team may help you with in the future. We look forward to an opportunity to serve you again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 22, 2019

Cody Burt is absolutely wonderful! It was great working with Cody. He was very helpful and informative. I appreciate his patience and I will definitely be back in the future! More

by Dogmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Jul 23, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Cody this excellent review! We are happy to hear that he took such good care of you, and that you found your experience working with him to be 5-stars all-around. We wish you safe travels and look forward to working with you again when the time comes for your next service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 16, 2019

Regular Service I appreciate the kind and attentive service I received from Joseph Loera. Especially when my engine light came on after receiving the service. Thank y More

by Joshua
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your 5-star review! Joseph certainly is a great asset to our team, and we are delighted to know that he took good care of you. Please drive safely, and don't hesitate to let us know how he and the team may serve you again. Be sure to follow us on Facebook and Instagram for future specials and updates. Regards, Ray Burke - General Manager

July 13, 2019

Outstanding Customer Service David Greene was extremely helpful and executed in a very professional and timely manner. Excellent experience during the exchange and well spoken ind More

by Rayyanmehdi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Jul 15, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive feedback. We are so pleased that David could be of such great assistance to you throughout your recent visit. It is our pleasure to serve you in any way possible, and we look forward to an opportunity to work with you again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 11, 2019

Great service Austin was professional and on top of the service needed for my new car. I did not wait for anything as he had everything set up for me to get a loane More

by thecaptain43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jul 12, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing this excellent review! We are so pleased that Austin could make your recent service visit so smooth and efficient. It is our goal to ensure that our customers' experiences are as positive as possible, and we are delighted to know that yours was 5-stars all-around. We hope to see you again when the time comes for your next service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

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