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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,007 Reviews

3,007 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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November 06, 2018

Vehicle Service and Software Upgrade Very nice accommodations for waiting; wi-fi, snacks, coffee, etc. Though there were difficulties with the Mercedes server, Brandon made every effort More

by Carl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Nov 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Carl, Thank you so much for your excellent review! We are so pleased that Brandon ensured that you left both content and confident in your service. We appreciate the opportunity to work with you, and we hope to hear from you again when you are in need of further automotive assistance in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 05, 2018

Nice person would definitely go back to him He works good with the customer and try’s his best to help them out and keeps you updated with everything and helps out hooked me up More

by Maney951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Nov 06, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave David this kind review! It's so great to hear of your contentment and confidence in his service. It is our pleasure to serve you, and we look forward to hearing from you again the next time you are in need of automotive assistance. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 05, 2018

Austin Schneider Austin was the ultimate professional. He answered all of my questions and kept me informed during.the entire process. He made it an easy experience. More

by Mama Bear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Nov 06, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your 5-star review! We are so pleased that Austin could be of such great assistance to you throughout the entirety of your recent service visit, and that your overall experience was thorough, informative, and hassle-free. Please don't hesitate to reach out if you are ever in need of further assistance in the future, and be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 05, 2018

Great service Cody Burt at Walter’s Mercedes Benz of Riverside provided excellent service. It’s the reason I always service my car at Walter’s Mercedes Benz. More

by Jts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Nov 06, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving us this 5-star rating! We're pleased to know that Cody's efforts have earned your confidence, and we look forward to continuing to provide you with the same quality service for years to come! Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 05, 2018

Great Service Experience! Thanks Walters for your excellent and, as usual, great service. JR Rodriguez is always excellent, very professional and always extremely helpful. In f More

by Loretta H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Loretta, It's a pleasure to hear that your first service visit for your GLC 300 was so positive all-around. We are so glad that we could be of assistance to you and that you are so satisfied with the quality of work completed. We look forward to the opportunity to provide you with the same quality vehicular care the next time you are in need of automotive assistance. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 03, 2018

A good service dept is appreciated It appeared to me that the service advisor, Brandon Monaco, was concerned and genuinley cared about my car and me. I have been serviced here three tim More

by Bogie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parts dept guys were very helpful, Brandon Monaco, Andrew Wagner
Nov 05, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving us this kind recommendation! It is our pleasure to secure your full safety and satisfaction, and we are overjoyed to know that Brandon and the team have consistently taken such thorough care of you and your vehicular needs. Please don't hesitate to contact us if you are ever in need of further service in the future, and be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 01, 2018

Awesome Service My service advisor is Brandon Monaco and he was great. Brandon makes the experience stress free in ensuring all details are covered. Brandon makes c More

by 1486garl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Nov 05, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for sharing this excellent review! We are thrilled to hear that you are so confident in Brandon's service, and that he is consistently thorough in ensuring that you and your vehicle are well taken care of! Please let us know what more we could assist you with in the future. We hope to maintain your loyalty for years to come. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

October 31, 2018

Service for GLA250 Dealership has great service. They are open on Saturday, so that is nice for me. I have never had any problems with this dealership. Nice comfortab More

by Robin007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Robin, We are delighted to hear that you have consistently had positive experiences working with us, and that your recent service visit with Alex was no exception! We appreciate your kind feedback, and we look forward to continuing to provide you with our best service in the future. Be sure to follow us on Facebook for specials and updates! Regards, Ray Burke - General Manager

October 31, 2018

Great experience! Walter’s is my go to place to get my work vehicle serviced. Adam is such a wonderful person to deal with and makes the process quick and easy. Thanks More

by SierraG
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Nov 05, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Sierra, Thank you so much for your kind review and your confidence in our dealership! It is so great to know that you are so confident in Adam and in our dealership, and we look forward to continuing to provide you with smooth and hassle-free service experiences in the future! Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

October 31, 2018

Excellent Customer Service Great service experience at Walter's as usual. JR Rodriguez made the standard scheduled service visit exceptional with his attention to detail and se More

by Drdowns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving us this positive feedback! We're pleased to hear that your recent experience with JR was so thorough and overall extraordinary! We look forward to continuing to provide you with the same quality service in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

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