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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,013 Reviews
Call Service Center (951) 441-6182

3,013 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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February 03, 2024

Great service! Super helpful and went the extra mile to ensure my car was taken care of. More

by sabrina.lopez0810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Walter's Mercedes-Benz of Riverside responded

Sabrina, Thank you so much for leaving us this positive review! We are glad to hear that our team took great care of you and your automotive needs. We are happy to know that they were super helpful and went the extra mile to ensure your vehicle was taken care of. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 02, 2024

Hi I took our 2016 Mercedes CLS 400 for a routine servicing. Kelly Sandefur is now my advisor. It was so refreshing to see a woman behind the desk. She was excellent with her customers service. A More

by Brakes , Leslie 0822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Walter's Mercedes-Benz of Riverside responded

Leslie, Providing quality and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Kelly's efforts could meet your satisfaction! We are thrilled to know that she was a good listener and reassuring of the things she was saying to you. Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 02, 2024

Customer service friendly. Amenities offered while you wait. Uber and loaner car service offered and provided at time of appointment made. Staff consistently communicated and More

by RuthieD19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Geiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Walter's Mercedes-Benz of Riverside responded

Ruthie, Thank you so much for leaving us this amazing review! We are glad to hear that our team took incredible care of you and your automotive needs. We are happy to know that they were friendly and kept you updated on your vehicle while it was being serviced. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 02, 2024

Jonathan Hasshaw Was thorough and helpful and changed my mind about doing business with Walter’s! More

by Tyamore
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hasshaw
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Feb 05, 2024 -

Walter's Mercedes-Benz of Riverside responded

Tyamore, We are grateful for you leaving Jonathan this wonderful review! We are thrilled to hear that Jonathan took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he was helpful. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 01, 2024

Joseph is very professional and knowledgeable. id like him to be my advisor next time around More

by hcpoquiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSEPH LOERA
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Feb 02, 2024 -

Walter's Mercedes-Benz of Riverside responded

Providing exemplary and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Joseph's efforts could meet your satisfaction! We are thrilled to know that he was very professional and knowledgeable. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 31, 2024

Excellent service, as always, from this service department & JR Rodriguez. I will always return here for my service needs. More

by Lisa B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2024 -

Walter's Mercedes-Benz of Riverside responded

Lisa, Thank you so much for leaving JR this incredible review! We are glad to hear that JR took amazing care of you and your automotive needs. We are happy to know that provided you with the service he always does every time you come here. We are honored by your continued business with us here at Walter's Mercedes-Benz of Riverside. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 31, 2024

Excellent service as usual ! ! JR was extremely helpful in immediately scheduling a appointment to rectify an engine light issue. The work was completed successfully and in a time More

by brandon clarke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2024 -

Walter's Mercedes-Benz of Riverside responded

Brandon, We are grateful for you leaving JR this exceptional review! We are thrilled to hear that JR took excellent care of you and could get your automotive needs taken care of in a timely manner. We are pleased to know that he was extremely helpful to you. We appreciate your continued business with us here at Walter's Mercedes-Benz of Riverside. We look forward to continue serving you and your future automotive needs for many more years to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 29, 2024

Joseph Loera was once again a great service agent for us. We had a smell of gas around our C300, and the techs were able to find a small leak in a line to the fuel pump. Joseph determined that this issue was More

by Cody
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2024 -

Walter's Mercedes-Benz of Riverside responded

Cody, Providing quality and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Joseph's efforts could meet your satisfaction! We are thrilled to know that he got your service covered under warranty. If you ever have any questions or concerns please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 25, 2024

Kelly Sandefur was not only pleasant, but was very helpful and knowledgeable in helping me with our service needs. More

by jrw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving Kelly this incredible review! We are glad to hear that Kelly took wonderful care of you and your automotive needs. We are happy to know that she was pleasant, very helpful and knowledgeable. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 24, 2024

My sevice rep. was Michael Ramos at Walters Mercedes Benz my car was seviced he explained to me the service I would receive for the mileage service A/B I waited fo More

by J. Hooks
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2024 -

Walter's Mercedes-Benz of Riverside responded

J Hooks, Providing incredible and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Michael's efforts could meet your satisfaction! We are thrilled to know that he explained the service you would be receiving. If you ever have any questions or concerns please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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