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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,011 Reviews

3,011 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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June 09, 2018

Excellent It’s a pleasure coming to Walter’s. You’re always welcomed with a warm greeting, the staff is very helpful and friendly, and the service is excellent! More

by Eboni82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Eboni, It's so nice to know that our team consistently makes you feel so welcomed and confident about the services that you receive. We hope to continue to offer you exemplary service in the future. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Service Cody Burt is an excellent service consultant. Bob Rosas is an excellent sales associate They both exemplify what personal courteous service sh More

by GM2411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Rosas, Cody Burt
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

We agree that Cody and Bob are both awesome assets to the Walter's team. We're so glad that you are so confident in their services, We hope to work with you and your upcoming automotive service or car-buying needs in the future. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Ready for Summer My GLA 250 was due for service and I was having an issue with my sun roof. I scheduled an appointment and Cody Burt was my service advisor. He made e More

by LJacks5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

It's so great that Cody was able to take such great care of you and get your GLA 250 in the best shape for summer. We are glad that he was so attentive and devoted to ensuring that you were fully knowledgeable of your services! We hope to see you again in the future! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

David was absolutely wonderful! I will be coming back. thank you so much for everything. I will tell my friends. thank you for going above and beyond. thank you again More

by tiffanyleola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your recommendation, Tiffany. We're so glad that David did all that he could to ensure that your visit was such a pleasant one. We will see you next time! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Outstanding in all aspects I brought my car in for a recall issue. Austin Schneider was my service agent. I could not have been more pleased. He was very professional , knowledg More

by guido
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

We're so glad to hear that Austin went above and beyond in ensuring that your vehicle was fully taken care of. We appreciate your recommendation, and we hope that you will return if ever in the need of additional assistance. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Summer detailing special Austin assisted me at arrival, did all the paperwork, informed me of time of work. He informed me when complete which was right on. He was friendly an More

by DanW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Dan, It's so great that Austin provided you with such quality service within the exact time frame that was promised. We hope that you will continue to confide in his assistance and in Walter's for your future automotive needs. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Oil change Adam Garcia, Get Service Adviser to work with. Had my Sprinter Serviced in the time estimated . I always enjoy having a good cup of coffee in their More

by RVGrandpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

It's so awesome to know that Adam took such good care of you and your vehicle in such a quick and hassle-free fashion. We are so glad that you enjoyed the entirety of your experience! Please let us know if there is anything that we may do for you in the future, Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Very satisfy I am very pleased with the service i got. Am really satisfy with the help i got from Adam Garcia. Thank you for working with me More

by Oscarq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Oscar, Thank you for your 5-star rating. We are so glad to hear that you are so content with the service that Adam provided for you. Please let us know if there is anything else that we may assist you with in the future. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Go the extra mile Alex Ramirez go the extra mile to ensure customer's satisfaction, I can trust his recommendations unlike some service providers in the past, they make More

by Rneal1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Greene
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi there, We constantly strive to improve our work, as it is so important to us to provide our guests with only the most positive experiences. We're delighted to know that Alex took such good care of you and that he was devoted to achieving your satisfaction. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Standard Service It was a standard service and everything went well, as per usual. The car was taken care of, and returned very clean, and on time. More

by DVAG Maier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

It's great to know that your recent service visit went just as planned, and that your vehicle was so well taken care of. We hope that you will continue to confide in us to take care of your automotive needs in the future. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

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