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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,869 Reviews

2,869 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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March 22, 2024

I love going to Walter’s Mercedes-Benz, because of my service advisor, Alex Ramirez, who makes the experience worthwhile because of his professionalism, clear communication, and always ready to help. Ale More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Walter's Mercedes-Benz of Riverside responded

Jim, We are grateful for you leaving Alex this extraordinary review! We are thrilled to hear that Alex took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that he was professional, clear at communicating and always ready to help you. We appreciate your continued business with us here at Walter's Mercedes-Benz of Riverside. We look forward to continue serving you and your future automotive needs for many more years to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 21, 2024

Great service Michael Ramos provided excellent care. I will recommend Walter’s to my family. More

by Carl Cook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Walter's Mercedes-Benz of Riverside responded

Carl, Providing immaculate and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Michael's efforts could meet your satisfaction and recommendation! We are thrilled to know that he took excellent care of you. Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 20, 2024

Alex Ramirez was great at helping me solve issues that was going on with my car. He always was letting me know when my car would be ready and also what was going on with it. He made sure I had a loaner ve More

by shawnasr01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Mar 21, 2024 -

Walter's Mercedes-Benz of Riverside responded

Shawna, Thank you so much for leaving Alex this incredible review and recommendation! We are glad to hear that Alex took exemplary care of you and your automotive needs. We are happy to know that he was very helpful, answered all of your questions and he made sure you had a loaner while your vehicle was being serviced. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 20, 2024

Great first experience with Marina Salcedo at Walter's Mercedes-Benz service department. She made my service experience go very smoothly. She took the needed time to get a detailed understanding of my s More

by mlo17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Salcedo
Mar 20, 2024 -

Walter's Mercedes-Benz of Riverside responded

Providing impeccable and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Marina's efforts could meet your satisfaction! We are thrilled to know that she took the time to get a detailed understanding of your service issues. Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 20, 2024

Walter's has been our dealership for over 30 years. We have always had a good relationship and service. More

by EraSprinter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Walter's Mercedes-Benz of Riverside responded

EraSprinter, We are grateful for you leaving us this exceptional review! We are thrilled to hear that our team took excellent care of you and could provide you with thorough and efficient service. We appreciate your continued business with us here at Walter's Mercedes-Benz of Riverside for over 30 years. We look forward to continue serving you and your future automotive needs for many more years to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 19, 2024

Fast and professional. They knew exactly what to do. You won’t be disappointed with their services. More

by Wannipa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Geiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Walter's Mercedes-Benz of Riverside responded

Wannipa, Thank you so much for leaving us this terrific review and recommendation! We are glad to hear that our team took stellar care of you and your automotive needs. We are happy to know that they were fast and professional. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 14, 2024

Jonathan Hasshaw, ha hecho un excelente trabajo. Me siento muy agradecido por todas las fallas que corrigió en mi coche, lo dejó como nuevo. Lo recomiendo al 💯 More

by carlosatorres989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hasshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Walter's Mercedes-Benz of Riverside responded

Carlos, ¡Muchas gracias por dejarle a Jonathan esta excelente reseña y recomendación! Nos alegra saber que Jonathan cuidó de manera excelente de usted y de sus necesidades automotrices. Nos alegra saber que dejó su vehículo como nuevo. No dude en informarnos cómo podemos servirle más. Asegúrese de seguirnos en Facebook e Instagram para conocer ofertas especiales y actualizaciones. Saludos, Erwin Artacho - Gerente General

March 14, 2024

very clean place , +|~ refreshments friendly greeters ,knowkegeable employees have choices whether to have other transport besides a loaner car More

by diademcrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
person in-charge of sales dep( parts dept )
Mar 14, 2024 -

Walter's Mercedes-Benz of Riverside responded

We are grateful for you leaving us this stunning review! We are thrilled to hear that our team took incredible care of you and could provide you with thorough and efficient service. We are pleased to know that they were friendly and knowledgeable. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 14, 2024

Terri & I have been a very happy Walter's Mercedes customer for many years. As with any business it is the personnel who determines the level of service. We have been very pleased with the service More

by Jim Hooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Walter's Mercedes-Benz of Riverside responded

Terri and Jim, Providing impeccable and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Mark's efforts could meet your satisfaction! We appreciate your continued business with us. We look forward to continue serving you both and your future automotive needs for many more years to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 12, 2024

Alex Ramirez provided a great service. Highly appreciated and performed his job in a professional manner. More

by henrythegrit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Walter's Mercedes-Benz of Riverside responded

Henry, We are grateful for you leaving Alex this flawless review! We are thrilled to hear that Alex took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that he performed his job in a professional manner. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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