Walter's Mercedes-Benz of Riverside - Service Center

I have been a Mercedes-Benz customer for quite some years now and had multiple cars from several different dealers. I had my car recently serviced here, and although I did not purchase my car from Walter's now and had multiple cars from several different dealers. I had my car recently serviced here, and although I did not purchase my car from Walter's Mercedes-Benz of Riverside, they have been the BEST and I have received the best customer service than I have at any other Mercedes-Benz dealer. I would definitely be recommending them and when it's time for my new car, I CANNOT see myself going anywhere else. My Service Rep Enrique Velez was the most efficient, most respectful, and most helpful rep I've ever dealt with. I'm very grateful for the great service I received! More

Michael Ramos did his job very well in explaining the recall I came in about. recall I came in about. More

I recently took my car into service at this location due to a warning notice on the dash and the app. I was able to quickly and easily make an online appointment. Cody Burt was the service advisor I worked to a warning notice on the dash and the app. I was able to quickly and easily make an online appointment. Cody Burt was the service advisor I worked with. He was friendly, professional and explained things thoroughly. My wait time for the vehicle was minimal and the waiting area was nice. Overall it was a pleasant, easy experience. Highly recommend Cody and this service department. More

I recently took my car into service at this location due to a warning notice on the dash and the app. I was able to quickly and easily make an online appointment. Cody Burt was the service advisor I worked to a warning notice on the dash and the app. I was able to quickly and easily make an online appointment. Cody Burt was the service advisor I worked with. He was friendly, professional and explained things thoroughly. My wait time for the vehicle was minimal and the waiting area was nice. Overall it was a pleasant, easy experience. Highly recommend Cody and this service department. More

Walters has an Excellent service team, My service adviser Austin Schneider is very professional, friendly and helpful. Highly recommended. Austin Schneider is very professional, friendly and helpful. Highly recommended. More

My appointment was for a service visit. I was assigned to Enrique Valdez. He provided excellent details of the service, and approximate time it would take. Seamless transaction. Excellent I was assigned to Enrique Valdez. He provided excellent details of the service, and approximate time it would take. Seamless transaction. Excellent communication. Also the young lady that greeted me as I drove up. Thank you I love Walters Mercedes !!! More

Walter’s has been excellent in servicing my vehicle every time it goes in for its scheduled service. The whole Team stays in contact with me to let me know when everything is due! Starting with scheduling time it goes in for its scheduled service. The whole Team stays in contact with me to let me know when everything is due! Starting with scheduling to Brandon Monaco to the best Loaner car department anywhere around!! Cars are always new & clean when you pick them up as well as the Team being courteous and friendly! Nice work Walter’s… More

Michael Ramos made my maintenance servicing smooth, easy and competent. He is friendly and helpful and responsive and competent. He is friendly and helpful and responsive More

Michel Romas is very helpful and nice. Happy with the overall service. Michael walk me through the whole process. Happy with the overall service. Michael walk me through the whole process. More

My Service Consultant was Brandon Monaco and he is my new best friend. Throughly an extremely hard worker who makes his clients best interest top priority. Thank you so much Brandon for working with me a new best friend. Throughly an extremely hard worker who makes his clients best interest top priority. Thank you so much Brandon for working with me and my husband so graciously. You made sure our brake job was completed with the highest standard of care and expertise, and in a timely manner. You are a true asset to Walter's Mercedes-Benz of Riverside because you make and allow the business to shine. Godspeed More