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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,998 Reviews

2,998 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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December 01, 2021

All I have to say is hands down the best Mercedes dealership I have ever been to. Everyone is great and so kind. Best experience with my advisor Joseph and really helped me with everything. Thank you More

by Miss_jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your wonderful review! We are so glad that Joseph provided you with the quality service that you so much deserve! It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

November 30, 2021

Received exceptional service from Joseph Loera. He was extremely helpful and the whole process was easy and smooth. He definitely made sure me and my family were taken care of. Thank you for all of your h More

by Leslielow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Walter's Mercedes-Benz of Riverside responded

Leslie, Thank you for taking the time to leave Joseph this wonderful review! We are so glad that Joseph provided you and your family with great care and made your experience with us top-notch! It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

November 30, 2021

Alex was a great service advisor that kept me updated the whole way. On the service of my car. He was profesional and treated me nice . I will be coming back with him for my car services . More

by Brendaji
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your excellent review! Providing thorough and efficient service is so important to us, and we are delighted that Alex's efforts met your satisfaction. It is our pleasure to serve you. We wish you the safest of travels, and we look forward to seeing you again the next time your vehicle is ready for service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

November 30, 2021

David Greene always fixes the problem and jump right on it. He love to keep a smile on my face More

by terry galloway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Dec 01, 2021 -

Walter's Mercedes-Benz of Riverside responded

Terry, Thank you for taking the time to leave David this wonderful review! We are so glad that he consistently provides you and your vehicle with great care throughout your visits. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

November 23, 2021

Joseph Loera, very nice service adviser. Understands his role as a service advisor and provided me with excellent service. Thank you Mr Joseph Loera. More

by Freecarded
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Interlicchia also represents Walter’s service Dept well. Very friendly.
Nov 24, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing the positive experience you had with Joseph! Providing top-notch service is always our goal, and we are glad that his efforts met your satisfaction. It is our pleasure to assist you in any way possible. We wish you safe travels, and we hope to see you again the next time your vehicle is ready for service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

November 23, 2021

Mark Interlicchia is an EXCELLENT service advisor. We have been working with Mark for at least five years. We always know that our car will be serviced in a timely way. Mark is professional, friendly and More

by Rosey22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave Mark this wonderful review! We are honored that you continue to confide in us with your automotive needs, and we are so glad that he consistently provides you with the quality care that you so much deserve! He will be delighted to know that you greatly value his service. Please do not hesitate to let us know how we may be of further service to you in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

November 22, 2021

This dealership is always a pleasure to work with. Staff is friendly and helpful, and has great follow up. More

by Phelmick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your 5-star rating! Providing quality and efficient service is always our goal, and we are delighted that our efforts could meet your satisfaction! It is our pleasure to serve you. We wish you the safest of travels. Please do not hesitate to give us a call if there is ever anything more that we may help you with in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

November 19, 2021

Sales and service department is hands down the best. JR in the service department has the best customer service and will take care you and your vehicle. Andrew Wagner is the man to go to when you’re ready More

by Dsoria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Nov 22, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your wonderful review! We are so glad that JR and Andrew consistently provide you with top-notch service! They will be honored to know how confident you are in their efforts. We look forward to continue providing you with our best care in the years to come! Safe travels! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

November 18, 2021

The problem with my vehicle was identified by Mr. Austin Schneider even before I finished explaining, which made the Service expeditious and to my utmost satisfaction. Thank you Austin for not only knowi More

by Jesusgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Nov 19, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive review! Your safety and satisfaction are our utmost priorities, and we are so glad that Austin could get your automotive needs efficiently taken care of. He will be honored to know that you deeply valued his service. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

November 18, 2021

The maintenance service advisor Mr. Joseph Loera provided to me is very satisfactory and professional and I am very happy about that. More

by FACTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive review! Providing top-notch service is always our goal, and we are glad that Joseph's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

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