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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,015 Reviews
Call Service Center (951) 441-6182

3,015 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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August 26, 2021

David always provides excellent courteous service and makes my visit a pleasure. Great listener and communicator who gets it right all the time. More

by R345
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Greene
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Aug 26, 2021 -

Walter's Mercedes-Benz of Riverside responded

We are so glad that David consistently provides you and your vehicle with exceptional care throughout your visits. Your safety and satisfaction mean so much to us. We hope to continue serving you and your automotive needs for many years to come! Thank you so much for your excellent review. We wish you the safest of travels- on behalf of David and the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

August 26, 2021

Alex Ramirez was the service advisor who assisted me yesterday He was very friendly and helpful. Asked him about how to connect my cellphone and without hesitation showed it to me. Thank you Alex. Keep More

by Armandoquintos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2021 -

Walter's Mercedes-Benz of Riverside responded

Armando, Thank you so much for your wonderful review! We are so glad that Alex took great care of you throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

August 26, 2021

Austin Schneider's personable, professional, and gracious demeanor made servicing my car a smooth and timely process. More

by Jesusgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
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Aug 26, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive review! Providing quality and efficient services is so important to us, and we are so glad that Austin's efforts met your satisfaction. He will be honored to know of your very kind words. Please drive safely, and do not hesitate to let us know if Austin and the team may be of further service to you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

Aug 31, 2021 -

Jesusgirl responded

Good evening Mr. Davisson. I hope you are enjoying your evening. Thank you for your response. It is a source of great satisfaction to be able to share the outstanding service Mr. Austin Schneider consistently and diligently provides every time my car needs to be serviced. Living loved. Sandra

August 25, 2021

Excellent customer service and professionalism. Every time I schedule an appointment Brandon takes care of me and my car’s needs. Simply the dealership and employees! More

by carreon90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
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Aug 26, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your wonderful review! We are delighted that Brandon consistently provides you and your vehicle with exceptional care! IT is our pleasure to serve you, and we hope that you continue to choose us for all of your future automotive needs. We wish you the safest of travels- on behalf of Brandon and the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

August 25, 2021

Needed regular service and J.R. Rodriquez was very friendly and helpful. More

by ccrowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2021 -

Walter's Mercedes-Benz of Riverside responded

We are so glad that JR provided you with top-notch service and got your automotive needs efficiently taken care of. Your safety and satisfaction are so important to us. We wish you safe travels. We hope to see you again the next time you are in need of automotive service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

August 25, 2021

A very classy dealership Great customer service inside A very classy dealership Great customer service inside and out from the greeter when dropping off vehicle To cashier leaving property. Even call More

by Herb614
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Woman greeter at drop off, Austin Schneider, Elizabeth Flores
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Aug 26, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave us this excellent review! Providing a top-notch experience is always our goal, and we are so glad that our team's efforts could meet your satisfaction. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know if we may ever be of further service to you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

August 25, 2021

Went in for annual service. As always Alex Ramirez was very helpful. Also, very pleased to receive car back with clean interior More

by gloria griffis
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2021 -

Walter's Mercedes-Benz of Riverside responded

Gloria, We greatly appreciate you leaving us this 5-star review! We are honored that you continue to confide in us with your automotive needs, and we are so glad that Alex consistently provides you with exceptional care. Providing quality service is so important to us. We wish you the safest of travels until we meet again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

August 24, 2021

Thank you so much to our advisor Joseph for helping me and my mom. He took the extra time to really explain things in the best way possible and was so nice! We had a great experience at this dealership. More

by jessica1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2021 -

Walter's Mercedes-Benz of Riverside responded

Jessica, Thank you so much for your positive review! We are delighted that Joseph provided you and your mother with the 5-star service that you so much deserve! It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

August 24, 2021

David Green was my service adviser for my 2018 Gle 350.The advice that David instructed me on about the service needed for my mercedes met the service protocol..He was very professional and courteous. More

by BigWash1119
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Greene
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Aug 25, 2021 -

Walter's Mercedes-Benz of Riverside responded

We appreciate you taking the time to leave David this wonderful review! We are so glad that he provided you and your vehicle with great care throughout your visit. He will be honored to know of your kind words and that you deeply valued his service. We hope to see you again the next time you are in need of automotive service. Safe travels! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

August 23, 2021

Austin Schneider is kind and has provided excellent service assisting us with new tires. Also providing updates on other maintenance needed for the vehicle. Thanks , Leslie W More

by lesliedwillhite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Report | Print
Aug 23, 2021 -

Walter's Mercedes-Benz of Riverside responded

Leslie, Providing quality and efficient services is so important to us, and we are so glad that Austin's efforts met your satisfaction! It is our pleasure to serve you and your automotive needs in any way possible. We thank you for your excellent review, and we hope to see you again the next time you are in need of automotive service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

Aug 25, 2021 -

lesliedwillhite responded

Okay , Thank you

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