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Wayne Akers Ford

Lake Worth, FL

Overview
Employees
Reviews
Vehicles
4.5
3,258 Reviews
Welcome to Wayne Akers Ford, Where customer service is our passion! Here at Wayne Akers every employee is dedicated to providing world class customer service. That is why we continue to improve every day and maintain a "whatever it takes" attitude. We feel that buying or leasing a vehicle should be easy and hassle free. Simply put we are dedicated to your complete satisfaction. You, our customers and friends are ultimately at the heart of all that we do. We strive day in and day out to constantly exceed your expectations. Our state of the art facility is designed for your comfort, from our beautiful customer lounge to Free WiFi and coffee. Please take some time, browse around our website, and get to know us. If at anytime you have any questions or comments, please do not hesitate to contact any of our employee partners empowered to do "whatever it takes" to make your experience exceptional. We look forward to seeing you soon so that we may personally welcome you to the Wayne Akers Family!
Contact Dealership

2000 10th Ave N

Lake Worth, FL

33461

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Showing 3,258 reviews

December 07, 2022

There were some very confusing issues about my service but the service writer explained them and then even had the manager further explain them. That kind of customer-attention and customer service is jus More

by THEgarygreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not recall.
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Dec 07, 2022 -

Wayne Akers Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Helpful
December 07, 2022

I brought my car in to get 3 safety recalls done. Everything was super smooth and the service advisor, Erik Hoffman, made the experience quick and pleasant. Thank you! More

by MALONEYK2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2022 -

Wayne Akers Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

Helpful
December 07, 2022

Everything was great. Erik took care of everything. I was in and out no problem. More

by HAGOPIANP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2022 -

Wayne Akers Ford responded

Great to see you back again!

Helpful
December 07, 2022

Outstanding. Best experience I’ve had in awhile. Finally, a dealership where I’m important, not a number. More

by Jimbo8146
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yovonne Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2022 -

Wayne Akers Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Helpful
December 06, 2022

Reliable, quick, on time, communicative, process went smoothly. Always a pleasure working with Yovonne Felix. More

by loni0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yovonne Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2022 -

Wayne Akers Ford responded

Great to see you back again! Thank you for the kind words.

Helpful
December 06, 2022

It was all good until I got a call saying I was being charged for something I didnt approve More

by KISSMUHAZ19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khristian Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2022 -

Wayne Akers Ford responded

In order for our leaders to reach you to better your experience, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@wayneakers.com. We hope to hear back from you soon.

Dec 06, 2022 -

KISSMUHAZ19 responded

I came in and told the rep only what the warranty is giving me they were to give front brakes i told him only what is covered he added filters i told him as long as the warranty covers them and no wiper blades. I received a call rep said it needed rear brakes and rotors i said no my son can install them. Nowhere did he ask me for them to put front rotors on i was very clear front brakes only. I have been there 3 times trying to get the front brakes done each time i was told not yet Then i get a call that i need to pay for rotors at no time was i asked to have them installed is this even legal

Dec 06, 2022 -

Wayne Akers Ford responded

We kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@wayneakers.com or reply directly to this message. We hope to hear back from you soon.

Dec 06, 2022 -

KISSMUHAZ19 responded

I came in and told the rep only what the warranty is giving me they were to give front brakes i told him only what is covered he added filters i told him as long as the warranty covers them and no wiper blades. I received a call rep said it needed rear brakes and rotors i said no my son can install them. Nowhere did he ask me for them to put front rotors on i was very clear front brakes only. I have been there 3 times trying to get the front brakes done each time i was told not yet Then i get a call that i need to pay for rotors at no time was i asked to have them installed is this even legal

Helpful
December 06, 2022

Woman who helped me did a great job. My assigned service person was not working but the person who helped me was very good. More

by rfpopper
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlene Pool
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Dec 06, 2022 -

Wayne Akers Ford responded

We appreciate your response and will be here for any needs you should have in the future.

Helpful
December 06, 2022

Being a Loyal customer for more than five years should speak for my excellent customer rating More

by JAWARD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Menendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2022 -

Wayne Akers Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

Dec 07, 2022 -

JAWARD2 responded

I was charged $5.00 for a loaner car while my car was being repaired, I would appreciate a refund of the $5.00. Much appreciated. Have a Blessed Holiday Season.

Helpful
December 04, 2022

Service was good and finished in a timely manner. Will definitely be back for service again More

by dcaselle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yankiel Vilches
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2022 -

Wayne Akers Ford responded

Great to see you back again, Douglas!

Helpful
December 04, 2022

Repair for recall was done less time than expected. girls at payment office very helpful. More

by JOANM721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Hoffman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2022 -

Wayne Akers Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

Helpful
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