Wellesley Toyota

Recent experience buying a RAV4 Hybrid I recently bought a Toyota RAV4 Hybrid from the Welleseley Toyota! All staffs are so professional and kind! They helped us to meet our need! Sale pers I recently bought a Toyota RAV4 Hybrid from the Welleseley Toyota! All staffs are so professional and kind! They helped us to meet our need! Sale person Mr Mohammed Najem was excellent! He really a good value for the Wellesley Toyota! This was our second business with them! We really satisfied with the level of excellence service and Costomer satisfaction! We thanks manger Christ and the financial guy Mr David! We strongly recommend the Welleseley Toyota to everyone who seeking quality and trust in the business! More

Worst customer service ever. Recently my newly purchased RAV4 I was hit by another car. The insurance company came wrote me a check for the claim and gave me all the informati Recently my newly purchased RAV4 I was hit by another car. The insurance company came wrote me a check for the claim and gave me all the information. I contacted my Toyota dealership, even though they were not on the approved list as I assumed it would be best to go to a Toyota dealer especially one where he just purchased my car. Speaking on the phone with a representative of the dealership I was told to deposit the check, and bring my car in to have it repaired. When I brought my car in to be repaired the representative that I then met had no idea why I was bringing the car to that location as I should have made an appointment so that the car could be brought to a different location where the repairs would be done. The representative was extremely ambivalent when he talked to us, to the point where we had to talk to his manager. The manager also was extremely unhelpful. They had no reason as to why I had taken off a day of work, nor why I had my wife take a day off of work, to drop off the car when in point of fact I really couldn't drop off the car there. The manager eventually backtrack and said I could certainly drop the car off there but that it would probably take two or three weeks because the repair shop was so busy. Needless to say I did not appreciate being treated poorly, and misled as to the process of having the car repaired. Having just spent $25,000 cash to purchase the vehicle, I expected a higher level of customer service. At the very least I would have appreciated not feeling like I was an annoyance or doing something wrong when all I did was follow what I was told. I will never take my car for service to this dealership again, and it has soured me on owning a Toyota. Sent from my Verizon, Samsung Galaxy smartphone More

Excellent service.. Recently I purchased a car from Wellesley Toyota and could not have been more pleased. Everyone was so professional, friendly and helpful. I worked wi Recently I purchased a car from Wellesley Toyota and could not have been more pleased. Everyone was so professional, friendly and helpful. I worked with Jason, Shaun & Al. My car buying experience at Wellesley Toyota was easier than any car I’ve ever purchased in the past. My questions/concerns were answered promptly. I highly recommend them for your next purchase. More

Poor Experience looking for a Used Car Went to Wellesley Toyota looking for a used car. The main dealership sent me up the hill to their used car location. The interior was outdated and mes Went to Wellesley Toyota looking for a used car. The main dealership sent me up the hill to their used car location. The interior was outdated and messy. What was worse than the physical appearance was our experience with our sales consultant. We were looking for a RAV4, but wasn't going to buy that day. Our sales consultant said "Why are you going to come on the busiest day of the week (Saturday) looking for information? I'm busy today" He continued to tell us about he just sold a vehicle that day and how he was "ready to go home now." Can't speak to the main dealership if you are looking for a new car, but I would not recommend Wellesley Toyota if you are looking for a used vehicle. I took my business to another Toyota dealership on route 9 that treated me much better. More

Hiccups taken care of! Top notch dealer, really easy to work with. Even though they messed up my registration delaying my receipt of the car by 3 days, they provided me with Top notch dealer, really easy to work with. Even though they messed up my registration delaying my receipt of the car by 3 days, they provided me with a stop gap solution by providing a complimentary rental car for me to use until my car was properly registered with the RMV. Barnaby (Bobby) took good care of me- I would highly recommend him to others. More

Friendly, helpful and thoughtful service You don’t come across this kind of service very often in car sales. Markus DeOliveira was very thorough, laid back, and informative. He gave me time t You don’t come across this kind of service very often in car sales. Markus DeOliveira was very thorough, laid back, and informative. He gave me time to think on the car, and was considerate of the fact that I was 9 months pregnant at the time. We had no wait time, and he honored all of the preset deals we had been promised. He was very accommodating when I couldn’t pick up the car due to going into labor. He was respectful to my fiancé when he and his friend went to pick up the vehicle I had chosen. He was easy to talk to and easy to work with. Markus made, what otherwise would have been a very stressful process, especially for a pregnant woman, easy and pleasant, and ultimately, a pleasure. More

Outstanding! My wife and I recently leased a 2019 Toyota Camry from Wellesley Toyota. Mark Welcome was our sales person and certainly lived up to his last name! My wife and I recently leased a 2019 Toyota Camry from Wellesley Toyota. Mark Welcome was our sales person and certainly lived up to his last name! Along with Chris Davey's and Al Javid expertise we were able to complete the lease seamlessly. We have been owners of Toyotas for may years and hope to be owners for many more. Thank you all once again! Regards, Diane and Hugh McCurtain More

Had a wonderful experience buying a car! Barnaby is the best car salesman ever. Period. And everyone else made us feel so welcomed and expedited things as quickly as possible, but making us f Barnaby is the best car salesman ever. Period. And everyone else made us feel so welcomed and expedited things as quickly as possible, but making us feel important and valued. Highly recommend this dealership and Barnaby! More

Very nice people I recently bought a used Toyota Prius from Wellesley Toyota. I worked with Braulio Andrades and James Pierre, and they were consistently very friendly I recently bought a used Toyota Prius from Wellesley Toyota. I worked with Braulio Andrades and James Pierre, and they were consistently very friendly and helpful. More

Great experience. The best dealership I've ever been. Especially thanks to John Imparato, he was so helpful and kind. He made the best test drive for me and answered fo The best dealership I've ever been. Especially thanks to John Imparato, he was so helpful and kind. He made the best test drive for me and answered for all my questions. Highly recommend him! I completely love my new Toyota Corolla. More