Wellesley Toyota

Chris Davey is excellent to work with. As a single female, I have not had the best experiences dealing with cars (sales or service). I leased a car from Chris Davey last month and he is by far the BE female, I have not had the best experiences dealing with cars (sales or service). I leased a car from Chris Davey last month and he is by far the BEST! I visited a few other dealerships and never felt comfortable or fully trusted that the salesmen offering deals that were best for me. In fact, Chris Davey offered a package that was so much cheaper for the same car than any of the other dealers I spoke with Chris was so easy to work with! He really knows everything about leasing and buying. I was not sure if I should buy the car I was leasing at the end of my lease, buy a new car, or if I should lease a new car. Chris carefully and patiently explained the new lease, advantages of buying my car, buying a new car, or leasing a new car and never pushed me one way or the other. When asked, he told me what he thought was best for me and carefully explained why. He answered all the questions I had and never grew impatient with me. He told me to take my time until I knew what I wanted to do. He told me that I could extend my leave for up to six months if I needed more time to decided what I wanted to do. I looked at a few different models and he ran numbers for me on each model I looked at. Again he was informative patient, kind, and caring. He truly wanted me to do what was best for me. He offered me the best deal (I got quotes from other dealerships for the same car). He gave me his cell number in case I needed to reach him with any questions. I had many questions and again he was so patient, professional and courteous. He never called me to push me into anything. I did lease a new car and am very happy that I did. I will go back and work with Chris again and highly recommend his to anyone looking to purchase. He is honest, very knowledgeable, kind, professional, and truly cares about what is best for the customer. Additionally, you will probably get the best deal from Chris! More

I highly recommend Wellesley Toyota after recently purchasing a new car from them. My car buying experience was great right from the start. I found a new Prius-C on their website that I was interest purchasing a new car from them. My car buying experience was great right from the start. I found a new Prius-C on their website that I was interested in, so I requested a quote online. I worked with Internet Salesman Corey Clement by email and he was very friendly and easy to communicate with. I met with Internet Sales Manager Josh Cohen at the dealership, and found him very pleasant to work with as well. I never felt pressured into anything and they did not use sales "tactics" that I have encountered at other dealerships. The whole process went smoothly and I did not have to sit around waiting at all, as I have at other dealerships. Product Specialist Cody accompanied me on the test drive and explained all the features on the car and how to operate them. He is very friendly, knowledgable, and a wicked cool guy! Lastly, I worked with Chris Davey on the financing and he helped me through the application process. He briefly mentioned some extras that could be purchased but did not try to talk me into anything when I declined. I was treated as a valued customer by every staff member and am very pleased with my experience. More

Took vehicle in for factory recall service and was given estimate for suggested repairs of over $3000 on car beyond free factory recall. Was told there was no charge for loaner and when declined to have th estimate for suggested repairs of over $3000 on car beyond free factory recall. Was told there was no charge for loaner and when declined to have them do the service was told I had to pay for free loaner or my vehicle would not be released. I was told by service representative that the dealership was there to make a profit not give out free rentals. Finally asked Toyota national customer service to investigate More

I went in to test drive a pre-owned Rav4, they had the best online selection and I was still in the research phase of my buying and wanted to see if I liked the Rav4. Shaun spent a good deal of time show best online selection and I was still in the research phase of my buying and wanted to see if I liked the Rav4. Shaun spent a good deal of time showing me cars and explaining the differences between the different options/styles. In the end I decided to deposit on a very new but pre-owned car pending the finance approval because I thought (having not really researched Rav4s extensively) the car was a great deal. One quick search on cars.com revealed I could get a brand new car with no miles for just a few hundred over the pre-owned price. I called the dealership and asked if they could lower the price on the car I was depositing on or at least throw in something extra and they said they could not but understood my reasoning for cancelling the deal if I could get a new one for so little money. They promised to refund my deposit which had been made via credit card immediately. A few days later when it still wasn't showing up in my account I called my bank who had no record of the return, called the dealership was told they had processed it, called the bank again. On day 4 my bank told me there was no way a refund had been processed, once again I called the dealership and was told it had been done. I called my bank and had to file a claims dispute. Suddenly the dealership called back and said they needed the whole card number to process a refund. So on day 5 it finally was credited back to my account. It just seemed a bit dishonest to tell me on day 1 you were processing my refund and 4 days later admit you needed the credit card. This turned me off from even considering this dealership beyond an initial price request on the new model. Could it have been an honest mistake they didn't run the card back on Day 1? Maybe, but after repeated calls for the next 4 days they stuck to the story which by then they must have known wasn't true. I did however find the sales people to be very knowledgable about Toyotas and otherwise fair to deal with. More

I am so happy with my new-to-me black 2010 Corolla LE! I had been searching on the internet for great low mileage cars and came across this Corolla with only 21,000 miles. I thought that this was going to b had been searching on the internet for great low mileage cars and came across this Corolla with only 21,000 miles. I thought that this was going to be too good to be true and gave Wellesley Toyota a call about its availability. Shaun Fisher answered the phone. He told me it was available and gave me information about the car; where had it been, what condition it's in, any accidents, etc. I have very bad credit and Shaun was able to get me approved at a relatively low interest rate. When I came to sign my paperwork and pick up the car, it looked wonderful - clean and ready to go! I'm so happy with my experience at Wellesley Toyota. Just ask for Shaun! More

Overall great experience with the team at Wellesley Toyota. They delivered as promised and that is why this is my 6th Toyota, all bought at Wellesley. Their new facility is hands-down nicest I have be Toyota. They delivered as promised and that is why this is my 6th Toyota, all bought at Wellesley. Their new facility is hands-down nicest I have been in. More

My husband and I had a wonderful experience in purchasing our new car thanks to Nathan and Shaun. They were very attentive to our questions and needs and were terrific problem solvers. In 2012 we bought a ne our new car thanks to Nathan and Shaun. They were very attentive to our questions and needs and were terrific problem solvers. In 2012 we bought a new 2011 XLE Camry. After purchase Nathan brought us to the service department to introduce us and to schedule a date for the car's first check up. He has been very available for all our questions and responds immediately. We can't say enough about Nathan and Shaun and, therefore, Wellesley Toyota. We look forward to many years of business with this dealership. More

Ken Chou, sales representative, and product specialists, Cote and Sumner (sorry I did not catch their last names!), were always proactive in providing me with clear and thorough information and ensuring tha Cote and Sumner (sorry I did not catch their last names!), were always proactive in providing me with clear and thorough information and ensuring that I was completely comfortable with their answers. When clarification was needed, they always responded patiently and clearly. All three of them made the deal for a new car seamless and easy, taking care of all of the logistics for me. I felt comfortable calling and emailing Ken with any further questions, and Ken always replied quickly. I actually will look forward to my 6 month car maintenance appointment because Wellesley Toyota has a wonderful, efficient, and humane set-up for service. More

I strongly recommend this Dealer. From day one they took excellent care of my wife and I givind us all the different options we have according to our budget. They work with us to find what car could fit wit excellent care of my wife and I givind us all the different options we have according to our budget. They work with us to find what car could fit with our needs and financial possibilities. After about a week of searching they finally got the right car for us with the price meeting our request. I thank Kevin for his friendliness, patience and honesty. I think Kevin's attitude and honesty motivated my wife and I so much that we finally bought the car and we do love the car. Thanks also to the Manager Shaun Fisher for his support and the good deal. More

This is the second Scion I have bought at Toyota of Wellesley. They always have the best price, are really friendly, and make everything very simple. Ted was very patient and explained everything to Wellesley. They always have the best price, are really friendly, and make everything very simple. Ted was very patient and explained everything to my understanding. This time around they even beat my bank's interest rate. I never thought I'd have the dealer organize a loan for me. But they had the best deal. More