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Wellesley Volkswagen
Wellesley, MA
3,377 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,377 reviews
March 14, 2022
I have received exceptional service provided by the team of sales and service. They always treat me like a family member!! of sales and service. They always treat me like a family member!! More
by MASAHITO SUGAWARA
Verified CustomerEmployees Worked With
Other Employees :
Heather at the reception , Matt Pitts, Michael Eustace
March 13, 2022
No pressure and friendly staff. Process was easy to buy certified used car, would recommend Process was easy to buy certified used car, would recommend More
by WestRoxPoppa
Employees Worked With
March 11, 2022
Courteous and prompt service for a software recall issue. Once we were notified, we called and an appointment to repair was made for the same week! Once we were notified, we called and an appointment to repair was made for the same week! More
by GJONG
Employees Worked With
March 10, 2022
Excellent communication. timely appraised of vehicle status and expected outcomes. Accurate updates with no surprises. Drew is professional and friendly. timely appraised of vehicle status and expected outcomes. Accurate updates with no surprises. Drew is professional and friendly. More
by SCOTT_BUTTERFIELD
Employees Worked With
March 10, 2022
Karl was very helpful and kept me up to date on what was needed for service on my car. needed for service on my car. More
by MMAL372140
Employees Worked With
March 04, 2022
I’ve been going to Wellesley VW for over 12 years with 2 different cars. My extended family has been with you guys for over 40 years. My last 2 visits were just obnoxious. Dealt with the same person both ti different cars. My extended family has been with you guys for over 40 years. My last 2 visits were just obnoxious. Dealt with the same person both times. The first time I was cut off when I was discussing my concerns with something I wanted checked out; with service telling me they would check out my concern and never did. Second time although problems were found and my car is under warranty I was sent away and told to “drive it” and see what happens. Both times I also had to explain that the VW Diesel Warranty covers the CEL and anything involved in why it goes on. Your survive used to be so good, I don’t know how you guys went down hill (Ian, for example who I dealt with years ago was great) I am done with Wellesley VW and will be going to a new dealership. Continuation of this behavior will only have you lose more customers. There’s other VW dealerships out there. More
by GHAMPE91
Employees Worked With
March 03, 2022
Kevin was knowledgeable, effective, and most importantly quick with the service. We traded in our older-model car for a '22 lease and Kevin couldn't have been more helpful. Post-sale, Kevin's been responsiv quick with the service. We traded in our older-model car for a '22 lease and Kevin couldn't have been more helpful. Post-sale, Kevin's been responsive for all questions. More
by prhuyett
Employees Worked With
March 03, 2022
Everybody at the dealer is so kind and wonderful. Kevin is exceptional!!!! The Tiguan I bought will never go anywhere else if service is needed. Kevin is exceptional!!!! The Tiguan I bought will never go anywhere else if service is needed. More
by Happy Customer
Employees Worked With
March 03, 2022
I knew what I wanted so that was easy. The dealership helped make a fast transaction and accommodate some of my needs going above and beyond what was expected. The dealership helped make a fast transaction and accommodate some of my needs going above and beyond what was expected. More
by ERIC@ELEVIN.NET
Employees Worked With
March 03, 2022
Drew was very helpful and honest in assisting with my car trouble. His personal attention to detail and level of service went above and beyond what I was expecting. A pleasure to work with. trouble. His personal attention to detail and level of service went above and beyond what I was expecting. A pleasure to work with. More
by Jmwebb2009
