Wellesley Volkswagen - Service Center

Sam is always super responsive, knowledgeable and very professional. Her excellent service was one of the main drivers behind our family purchasing a second car from Wellesley VW! professional. Her excellent service was one of the main drivers behind our family purchasing a second car from Wellesley VW! More

Love this dealership they are very efficient and friendly and helpful with all My questions and helpful with all My questions More

Highly recommend VW Wellesley. The staff are knowledgeable, professional, and do services/maintenance work quickly and well. The staff are knowledgeable, professional, and do services/maintenance work quickly and well. More

Thoughtful advice provided to minimize cost of service and repairs. Drew was very helpful in the process. and repairs. Drew was very helpful in the process. More

Competent staff, they take time and great care talking to and advising their customers. Jens Albrecht was a very friendly and honest sales rep who took good care of us and made the purchase of a new electric and advising their customers. Jens Albrecht was a very friendly and honest sales rep who took good care of us and made the purchase of a new electric vehicle a real pleasant experience. More

Friendly,honest, respectful,efficient. Listened, had my issue solved and explained what would be covered by warranty and what would not. A+ rating by me. Listened, had my issue solved and explained what would be covered by warranty and what would not. A+ rating by me. More

Everything about my service was fantastic except they didn’t add coolant so within 3 days of my service my car keeps beeping that it needs coolant. They were kind on the phone and flexible to fix the pro didn’t add coolant so within 3 days of my service my car keeps beeping that it needs coolant. They were kind on the phone and flexible to fix the problem but it is annoying because I have to take time off work to get back to the dealership. More

Excellent service. Love to bring my car in. Sam my advisor is awesome as is the rest of the advisors. Love to bring my car in. Sam my advisor is awesome as is the rest of the advisors. More

This is my second or third time being at Volkswagen since I bought the car in July. Supposedly when I brought my car in for a leaky tire which the staff at the service department did not find the nail that w I bought the car in July. Supposedly when I brought my car in for a leaky tire which the staff at the service department did not find the nail that was deep in my tire though they said they inspected it. They also did not find that there was a strut that was leaking at the front of the car. Today I have an SOS symbol coming on across my dashboard saying it's deactivated And calling there has been a challenge. Although I know the staff is trying to keep their patience my frustration with Volkswagen in Wellesley has been immense. I am trying to figure out if I should sell back your car because it doesn't seem to be a good car. And according to the Massachusetts lemon law, I have that right. I would like to work with Wellesley Volkswagen, but each time that I have to bring my car in I have to dedicate several hours have either a shuttle or pay for an Uber or arrange for somebody to pick me up and bring me back when I have two kids and a loaded schedule where I need my car and that's why I bought the car at Volkswagen because I needed a reliable affordable and decent car however, it's turning out that this car is not that at all More

First time here for service. Good experience with Karl. Waiting time should have been shorter, but there were a lot cars there... Good experience with Karl. Waiting time should have been shorter, but there were a lot cars there... More