Wellesley Volkswagen - Service Center

The service dept was very responsive and communication was very thorough. My main complain is how poorly the ID4 was design; from its rather pathetic full charge/mileage range/poor battery management to r was very thorough. My main complain is how poorly the ID4 was design; from its rather pathetic full charge/mileage range/poor battery management to really bad user interface to recalls & replacement parts that works worst than the original. Frankly I can not wait to get rid of the ID4. Such a sad, underwhelming experience. I would recommend the ID4 only to my worst enemy! More

Polite and helpful, altho problem could not be fixed. I had to find a seat upholsterer on n my own I had to find a seat upholsterer on n my own More

Excellent experience from start to finish and the scheduling, checkin and communication were all great. scheduling, checkin and communication were all great. More

Drew Ricci has outstanding customer service skills & it was a pleasure to work with Drew & take care of the missing VW spare key issue which hadn't been addressed for quite some time. Drew pays attention was a pleasure to work with Drew & take care of the missing VW spare key issue which hadn't been addressed for quite some time. Drew pays attention to detail & makes sure the technical issue are taken care of. You're are lucky to have him on board. Thank you again. More

I had a tire issue and within 24 hours I had a new tire and I was on my way. Great service and I was on my way. Great service More

Simple service ended up costing way more than I thought it would or was communicated to me - $1200’ in labor on a $69 part… I wish I’d known the cost estimate first. it would or was communicated to me - $1200’ in labor on a $69 part… I wish I’d known the cost estimate first. More

Karl and his team are great. Everything went smoothly and communication was timely and professional. Would recommend! Everything went smoothly and communication was timely and professional. Would recommend! More

overall excellent experience, great and very friendly team, fantastic service from Charles who got the auto registered. I'm more that satisfied and will recommend this dealership to all my friends. team, fantastic service from Charles who got the auto registered. I'm more that satisfied and will recommend this dealership to all my friends. More

Alisha and the staff were very accommodating and helpful. It's aways a pleasure to do business with Wellesley Volkswagen. It's aways a pleasure to do business with Wellesley Volkswagen. More

Alisha and Mike explained the process and quote prices in an efficient and professional way. Got a discount which was nice too! Highly recommend. an efficient and professional way. Got a discount which was nice too! Highly recommend. More