Wellesley Volkswagen - Service Center

Excellent service. Love to bring my car in. Sam my advisor is awesome as is the rest of the advisors. Love to bring my car in. Sam my advisor is awesome as is the rest of the advisors. More

First time here for service. Good experience with Karl. Waiting time should have been shorter, but there were a lot cars there... Good experience with Karl. Waiting time should have been shorter, but there were a lot cars there... More

Way too expensive. $200 for an oil change is getting close to Porsche prices, There service has been great, but the prices stink. Try to do better $200 for an oil change is getting close to Porsche prices, There service has been great, but the prices stink. Try to do better More

Unfortunate that the labor rates and time needed to change an oil sensor cable results in an invoice over $500. Does not seem reasonable. change an oil sensor cable results in an invoice over $500. Does not seem reasonable. More

Drew Rico is awesome. Always has my car ready promptly at the time he says. Always has my car ready promptly at the time he says. More

Service is amazing here. They keep you informed through out the entire process and unlike most dealers if they don’t know they aren’t afraid to say they don’t and give you fa They keep you informed through out the entire process and unlike most dealers if they don’t know they aren’t afraid to say they don’t and give you false expectations. Sales and service at Wellesley Volkswagen are top tier. More

I had several issues with the service department where my husband purchased his car - lack of i formation, disorganized, mistake upon mistake. My experience with your dealership was seamless, very profession husband purchased his car - lack of i formation, disorganized, mistake upon mistake. My experience with your dealership was seamless, very professional and easy. More

It was pleasant experience until i discovered that tire rotation was not performed, even though it was requested and paid for. Which raises a lot of questions regarding other services that were marked as d rotation was not performed, even though it was requested and paid for. Which raises a lot of questions regarding other services that were marked as done in the receipt. Overall it was alright, just a minor disappointment at the end. Mr. Christ was very helpful and knowledgable in regards of explaining and assisting. More

Gave us wonderful service for my car. They even did the extras I asked for to wash my windows. They even did the extras I asked for to wash my windows. More

We were very pleased with all the personnel who assisted us in our leasing of a 2023 ID.4 at Wellesley Volkswagen. Jens Albrecht, our salesman was excellent about giving us a solid understanding of issues a us in our leasing of a 2023 ID.4 at Wellesley Volkswagen. Jens Albrecht, our salesman was excellent about giving us a solid understanding of issues around owning an electric vehicle and in explaining the functionality of our new car. I would give give Jens highest marks for courtesy, explaining things clearly, and making sure we got the exact car we were looking for. More