Werner Mazda

The entire purchasing process was professional, courteous and a great experience. It was an open, honest and pleasant experience. My sales representative, David Lee, was amazing. He walked me through th and a great experience. It was an open, honest and pleasant experience. My sales representative, David Lee, was amazing. He walked me through the purchasing process, the features of the vehicle I was interested in, and the support services of the dealership and responded to any and all of my questions. He made the buying experience enjoyable, and I'd recommend him to anyone interested in purchasing a car. More

This is my third car purchased from Werner and from Cameron. I keep coming back for a reason. Cam genuinely cares about my experience as a buyer, he has been so patient with me, and has helped me find Cameron. I keep coming back for a reason. Cam genuinely cares about my experience as a buyer, he has been so patient with me, and has helped me find my perfect car for as perfect of a price as we can get. Highly recommend Cam and Werner. More

I felt Werner Mazda matched my need for a newer car with desired options well with a variety of CX-5 models that were well within the price range I was comfortable with desired options well with a variety of CX-5 models that were well within the price range I was comfortable with More

Leased a vehicle from them in Sept, flawless. Needed a vehicle for my daughter in Dec....was working with multiple dealerships and was leaning toward a local place, since Werner is almost three Needed a vehicle for my daughter in Dec....was working with multiple dealerships and was leaning toward a local place, since Werner is almost three hours away and in a different state. However, Cameron put on a full-court press sealed the deal with a very good offer on the new vehicle, a killer price for my trade, and prompt communication. Highest recommendation. More

I'm a repeat customer at Werner, and I will shop there again, great product, great people. again, great product, great people. More

it was an absolute joy, no hassles, very accomodating, could not have been a better experience could not have been a better experience More

I had a great experience. I was able to find a great car within my budget. Thank you. I was able to find a great car within my budget. Thank you. More

I had an issue with another dealership. Dylan, the service manager took great care of me. I actually decided to trade my vehicle in. Cameron and all of the other staff were fantastic. The f Dylan, the service manager took great care of me. I actually decided to trade my vehicle in. Cameron and all of the other staff were fantastic. The finance manager was great. The pickup was great. Everything was great! I look forward to the next 5 years of service. Thank you very much for being a very professional dealership!! More

Refusal of Warranty Service I purchased a 2024 Mazda CX-90 PHEV from Werner Mazda in April 2024. Since purchase, the vehicle has experienced multiple defects requiring service. These defects and conditi CX-90 PHEV from Werner Mazda in April 2024. Since purchase, the vehicle has experienced multiple defects requiring service. These defects and conditions have substantially impaired its use, value, and safety, including but not limited to: EV battery failure requiring towing and replacement within the first six months of ownership Repeated and prolonged failure of the MyMazda app climate control system following service Cooling system defects requiring radiator replacement Premature tire replacement at approximately 17,000 miles Ongoing loud noise and vibration when turning left Fuel or exhaust odor inside the cabin upon startup In October 2024, the vehicle failed to start and required towing. The EV battery was replaced. Following an oil change on December 27, 2024, the climate control feature in the MyMazda app stopped functioning. Despite multiple attempts to resolve the issue through the dealership, the problem remained unresolved until January 23, 2025, after Mazda Corporate confirmed an IT solution and the vehicle software was updated. On October 25, 2025, I brought the vehicle in for a windshield washer warning light, squealing brakes, and a recall. During that visit, Werner Mazda stated the radiator was cracked and required replacement. I was also told that all four tires needed replacement at approximately 17,000 miles. Although the tires were replaced at no cost, I was told I would need to pay a $129 alignment fee, which I declined. After this service, the vehicle developed a loud noise and vibration when turning left. On November 17, 2025, the vehicle was test-driven by the Service Manager, Dylan Gallagher, who stated that he did not have an explanation for the issue. Prior to that visit, I already had a scheduled appointment for November 24, 2025, for an oil change and to verify the recall, which was still showing as open on my account. During that visit, the oil change was completed, the recall was cleared, and a technician video was provided stating the vehicle was in excellent condition. Due to worsening noise, vibration, and a new fuel odor upon startup, I contacted Mazda Customer Service on December 26, 2025 and customer service rep, Starler scheduled a service appointment for January 2, 2026. Werner Mazda accepted the appointment and Dylan told Starler a loaner vehicle would be issued. At approximately 2:15 p.m. that day, I received a call from Dylan Gallagher informing me that the dealership would not be servicing my vehicle. When I asked why, I was told it was because I did not complete a survey after my prior visit and that, if I had, it likely would have been negative. I asked to speak with his boss and was denied. I was told I come come pick up my vehicle. When I returned to the dealership, I was handed my keys by Dylan and told that I could leave. No written explanation or repair documentation was provided. I was informed by Dylan that he had spoken with Eric and they agreed the vehicle would not be serviced. The vehicle remains under manufacturer warranty. Refusing to inspect or service a vehicle after accepting an appointment and issuing a loaner raises serious concerns under New Hampshire consumer protection and warranty laws. This refusal may be considered evidence of noncompliance with the manufacturer’s warranty obligations. I have notified Mazda Corporate and filed a complaint with the New Hampshire Attorney General’s Consumer Protection Bureau. More

Very helpful with all of the steps in purchasing a vehicle. Made the process stress free and quick. vehicle. Made the process stress free and quick. More