Werner Mazda

A pleasure to work with Rob made buying my first car easy! He was fun to work with and really listened to what I was looking for without pushing me into anything I didnt want Rob made buying my first car easy! He was fun to work with and really listened to what I was looking for without pushing me into anything I didnt want. He was extremely accessible during the whole process and made sure everything was in order for when I took my new car home. Thank you Rob! More

New Customer This is our first Mazda and first time, therefore, dealing with the folks at Werner. Our son recommended this dealership and we were not disappointed. This is our first Mazda and first time, therefore, dealing with the folks at Werner. Our son recommended this dealership and we were not disappointed. Roger was attentive to our concerns and fully answered all of our questions. His patience and non-aggressive sales approach was very conducive to our leasing this car. We feel confident this will be a good partnership going forward. More

Oil change was great. Remaining service for tire issue - NOT Oil change was reason for visit. That was performed without problem and price with coupon was fair. Tech. noticed damaged rear passenger side tire aft Oil change was reason for visit. That was performed without problem and price with coupon was fair. Tech. noticed damaged rear passenger side tire after my husband reported a strange sound. Car has 20000 miles on it. The service adv. Ken Armstrong immediately told my husband who brought the car in, that 4 new tires would be needed. Per the service, the tires are at LF 5/6, RF 5/6 & LR 6. To replace all 4 w/b 986.00 installed. The tires are Yokaham Geolander. My husband asked if 2 could be replaced. Ken said "no". The service Tech said "yes". I don't like "the hard sell". I need trusted info to make an informed decision. I did not get that. Then my husband was told in couple weeks there w/b tire sale buy 3 get 1 free. My issue is this : 1. My car with only 20000 miles may already need 4 new tires ? What is the quality of the tires on the CX-5 ? 5/6 is in the middle right ? A 2 rating means replace ? Why do they wear so poorly on a car that drives on highways mostly ? My car is sitting in the driveway. I do not know what to do with it. Very dis satisfied with tire service. More

The Best! I always keep going back for service because of the people there. They are the Best, best, best! Never a hassle. Just always a pleasant experience! I always keep going back for service because of the people there. They are the Best, best, best! Never a hassle. Just always a pleasant experience! More

Love my CX-5 This is my 2nd time going to this dealership and this time around with our salesman Cameron was out of this world better! Will be back to see him for This is my 2nd time going to this dealership and this time around with our salesman Cameron was out of this world better! Will be back to see him for sure. More

Cameron was great! I had my first time car buying experience at Werner Mazda in Manchester and it was wonderful! I have always heard awful things about going to buy a ca I had my first time car buying experience at Werner Mazda in Manchester and it was wonderful! I have always heard awful things about going to buy a car and the Werner team made me feel 100% comfortable and were kind and willing to go above and beyond to make the experience nothing short of amazing. Thank you guys again for all your help, especially Cameron! More

New Car - No Problem The experience couldn't have been better. I called to check on the availability of a particular vehicle. Cameron confirmed it was available. I drove t The experience couldn't have been better. I called to check on the availability of a particular vehicle. Cameron confirmed it was available. I drove to the dealership and there it was right by the door ready for me to test drive. Cameron answered all my questions, didn't try to sell me on things I didn't want. I felt like he listened. He was also super fast in getting the deal done. The car was ready to pick up on my specified date looking spectacular. Cameron again made sure I knew how to operate all of the electronics and I was on my way. Easy-Peasy. The finance guy was great too. Very fast and informative. Great all around. More

Very helpful All the people there were Very helpful and help me through getting the car I wanted and they help me lower my payments and my insurance And the reco All the people there were Very helpful and help me through getting the car I wanted and they help me lower my payments and my insurance And the recon department such a great job and clean my car More

Check it out! Great experience! We drove by not evening planning to stop in but we did! And it was the best decision. The customer service was on point! Great experience! We drove by not evening planning to stop in but we did! And it was the best decision. The customer service was on point! More

Excellent all around! Werner and everyone I've encountered there has been excellent since the first contact. Camron and Nick were very quick to respond to every inquiry, Werner and everyone I've encountered there has been excellent since the first contact. Camron and Nick were very quick to respond to every inquiry, straightforward and transparent about what they could or couldn't do on a particular model or vehicle, completely willing to work with me over the phone or email and my turbulent schedule & travel, eager to get to a good deal without any pressure whatsoever, and also without trying to push me into a particular sales process (e.g., they don't try to make me come into the store just so they can gladhand me...). We arrived at a mutually agreeable deal and pricing completely over the phone and email, they got it all ready, the first time I met them in person was to pick it up. Very smooth all around. I didn't expect to use the service so soon. The car is great and the Android Auto is a fantastic feature, but it occasionally would drop the connection, so I stopped by for them to check it out. The techs were clearly competent and on top of it, we discussed the issue and possible solutions -- again very straightforward -- we ended up with them updating the car's software on the spot, which seems to have fixed it. I couldn't ask for better service. We've worked with several other regional Mazda dealers over the last 5 years and they are all quite good, but Werner has really stood out as outstanding. We'll definitely be going to them next time -- Thanks! More