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1,668 Reviews of Werner Mazda - Service Center
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February 17, 2019
Excellent service I always enjoy my visits at Werner Mazda. People are friendly, knowledgeable. As far as service, they let me know ahead of time what future maintenanc I always enjoy my visits at Werner Mazda. People are friendly, knowledgeable. As far as service, they let me know ahead of time what future maintenance is needed, the cost. No surprises! Thank you More
by alexc1965
Verified CustomerEmployees Worked With
Other Employees :
john obrien, Jess Kinney, Jenn Lupo
February 14, 2019
Jess Kinney and customer service team is outstanding I appreciate friendly service. The team is always upbeat and always making sure I have everything I need. They keep me informed in case of extra work I appreciate friendly service. The team is always upbeat and always making sure I have everything I need. They keep me informed in case of extra work is needed to maintain our vehicle. I already new mazda had a good product. But service to me what makes a difference. Michael Heintz who sold me the vehicle, checked in with me to say hello. Again comes back to customer service. More
by Brian Services#1
February 11, 2019
Very efficient...excellent employees disappointed there were no Service Coupons available...for the Engine, oil, and filter Employees were very pleasant to deal with and very knowledga disappointed there were no Service Coupons available...for the Engine, oil, and filter Employees were very pleasant to deal with and very knowledgable. Yes, I would recommend Werner Mazda for Parts and Service. More
by BILLP3114
Employees Worked With
john obrien, Jess Kinney
February 11, 2019
Car Inpsection I always leave this dealership telling myself just how smart I was to buy car from this Mazda dealership. Every phone call, every visit is fantastic. I always leave this dealership telling myself just how smart I was to buy car from this Mazda dealership. Every phone call, every visit is fantastic. I'm always waiting for the day that Werner employees treat me as unimportant, the way other local dealerships do after you buy a car. However, it just doesn't happen. The care, attention, smiles and honest communication is SECOND to NONE. More
by Rongiroux
February 08, 2019
Battery-car not starting The Werner team was INCREDIBLE!! I have had some recent medical issues and their care and time with my car and myself was TRULY appreciated!! Keep up The Werner team was INCREDIBLE!! I have had some recent medical issues and their care and time with my car and myself was TRULY appreciated!! Keep up the great work!!! :) Note: I don’t remember the names of people with whom I spoke, but everyone was awesome! More
by eileenbroadhurst
Employees Worked With
john obrien
February 04, 2019
Amazing once again The girls at Werner always take the best care of me and my car. Whatever I need they work with me to get me the best deal. The girls at Werner always take the best care of me and my car. Whatever I need they work with me to get me the best deal. More
by PHEALS66
Employees Worked With
john obrien, Jess Kinney, Jenn Lupo
January 30, 2019
Great Service As always, the service was fantastic. The only bad part of my experience is the Dunkin decaf coffee in the waiting area. It is the worst tasting cof As always, the service was fantastic. The only bad part of my experience is the Dunkin decaf coffee in the waiting area. It is the worst tasting coffee! More
by Denise75
Employees Worked With
Jenn Lupo
January 30, 2019
Outstanding friendly service I always recieve friendly, well above average, professional service every time I visit. They have a great team in sales and service to work with! I always recieve friendly, well above average, professional service every time I visit. They have a great team in sales and service to work with! More
by aweber
January 28, 2019
Always a great experience! Friendly, polite super nice people all round and very reasonable pricing. Prompt and even called to check they could replace a $7 part!! These guys Friendly, polite super nice people all round and very reasonable pricing. Prompt and even called to check they could replace a $7 part!! These guys are awesome. More
by sgimabrit
Employees Worked With
Craig who gave me a ride was super nice too!, Jess Kinney
January 28, 2019
Charged diagnostics fee while still under new car warranty New Mazda6 purchased at this dealer, still under the 3yr/36k new car warranty. All service done here and generally a pleasant experience, including a New Mazda6 purchased at this dealer, still under the 3yr/36k new car warranty. All service done here and generally a pleasant experience, including a free car wash and vacuum every time. Very disappointed with the last visit - reported a creaking/squeaking noise coming from front-end suspension (driver side), usually when backing out of driveway, turning left at slow speed, going over speed bumps and turning...tech could not hear the noise, granted the weather was not optimal for diagnosing noises due to snow. Got charged a diagnostics fee! Never in my life of owning multiple other new cars from both Japanese and American brands got charged a diagnostics fee while the car is still under warranty, and practically no work was performed. Was in a rush to make it to another appointment so did not have time to wait for a manager to dispute the charge, but I'll give them one last chance to rectify the situation on the next visit. If not satisfied, Mazda loses a customer and all the other car friends/enthusiasts who bought Mazdas from this dealer or were considering it over other more popular brands. More
by myple
Employees Worked With
Jenn Lupo
