West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

Roland made my car buying experience so easy and pleasant. He listened to what I said and showed me the exact Jeep for me. It was within my price range and had all features I wanted and more. Lov pleasant. He listened to what I said and showed me the exact Jeep for me. It was within my price range and had all features I wanted and more. Love my new Jeep and I really enjoyed working with Roland and Doan Dealership More

Working with Steve Otis in buying my 2013 Dodge Durango Citadel at Doan was a pleasure. Steve is most professional. I have driven an Infiniti for the last 12 years so switching to a Dodge product was cha Citadel at Doan was a pleasure. Steve is most professional. I have driven an Infiniti for the last 12 years so switching to a Dodge product was challenging. However, Steve was very patient, knowledgeable, and thorough with all details relating to my new Durango purchase. From the purchase to explaining all of the bells and whistles of my new vehicle was a painless process which I cannot say about my prior Infiniti dealings. I feel that I received a good deal on the vehicle and was treated well during the buying process by all concerned at the dealership. This was my first experience with Doan, but it certainly will not be my last. I would recommend this dealership, and Steve Otis in particular, to any family or friend looking for a vehicle. More

This was my first time buying a vehicle, and the costumer service I received from John Dipasquale was fantastic. He was very nice and very interested in getting me into the perfect car for me, along with get service I received from John Dipasquale was fantastic. He was very nice and very interested in getting me into the perfect car for me, along with getting one right in my price range. He made this experience a truly memorable and fun one and I will certainly go to him at Doan in the future to buy my cars. More

This was the most pleasant, stress free experience we have every had. From the moment we walked in the door we were treated with courtesy and respect. Our car was ready when promised. Steve explained have every had. From the moment we walked in the door we were treated with courtesy and respect. Our car was ready when promised. Steve explained everything to us and then some so we would be sure to feel secure with our purchase. We will be highly recommending Doan, and Steve Stonehouse, to our friends and family. Thanks again. We love our new Jeep!!!! More

Everyone at Doan was friendly and welcoming. We went to several other large dealerships and felt pressured but at Doan we felt comfortable and they were able to meet our financial requests easily and witho several other large dealerships and felt pressured but at Doan we felt comfortable and they were able to meet our financial requests easily and without pressure. More

Steve Otis was very informational and answered any product questions on the spot without hesitation; he demonstrated an abundant knowledge base about the different models and accompanying features/opt product questions on the spot without hesitation; he demonstrated an abundant knowledge base about the different models and accompanying features/options. Steve was very easy to work with- very personable, friendly, courteous...everything that a potential buyer looks for, to facilitate the buying process. His expertise and professionalism was matched by his easygoing and accommodating personality. He made this a very easy and enjoyable transaction. There were some hiccups in processing the paperwork (created by me) but Steve's experience allowed him to negotiate through them seamlessly and it caused NO inconvenience to me as the buyer. I will recommend the Doan dealership to anyone I know who is researching a new vehicle purchase, and of course I will refer them to Steve as their sales consultant. More

The dealership was very professional from the moment we walked in. The staff as a whole were friendly and welcoming. Particularly, John Schneider, who sold me my Jeep Compass was very knowledgeable, eage walked in. The staff as a whole were friendly and welcoming. Particularly, John Schneider, who sold me my Jeep Compass was very knowledgeable, eager to answer questions and helpful during my buying experience. I was very pleased with the dealership as well as the price I payed for my Jeep. More

John Dipasquale was extremely personable, congenial, and knowledgeable. Not pushy, just simply informative and considerate. John took the time to answer all of our questions and showed a great deal of patie knowledgeable. Not pushy, just simply informative and considerate. John took the time to answer all of our questions and showed a great deal of patience. George Grass was also very congenial and knowledgeable. George was very helpful in helping us understand the financing options and he took the time to answer our questions in way that was easy for us to understand. More

I want to thank everyone at Doan Dodge for making my latest car buying experience the BEST I've ever had! My sales person **Cory DeKruger** was especially knowledgeable about all of the new pr latest car buying experience the BEST I've ever had! My sales person **Cory DeKruger** was especially knowledgeable about all of the new product lines and technology. He took the time to show me the features and benefits of the vehicles I was interested in. I told him I wasn't going to buy today and he made me feel at ease, totally no pressure which I greatly appreciated! After going over all of my options with Cory I was able to purchase my new vehicle with confidence. I would HIGHLY RECOMMEND Doan Dodge and Cory DeKruger they made buying a vehicle a GREAT EXPERIENCE! More

Roland was nice. He answered all questions and showed alot of patience. I had some issues with car and with the pricing but I guess the pricing issues are the banks fault not the actual dealership. The i alot of patience. I had some issues with car and with the pricing but I guess the pricing issues are the banks fault not the actual dealership. The issue with the will be fixed next week. More