West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

I recently visited a ford dealership interested in leasing a new vehicle that i would purchase at the end most likely. I was aware my credit was not as great as it could be and wanted to know what i w leasing a new vehicle that i would purchase at the end most likely. I was aware my credit was not as great as it could be and wanted to know what i would qualify for before i began shopping for a new vehicle. Not only was i put under the impession I could lease the vehicle I wanted, that my credit was fine, but that it was going to be "no problem". Personally Ive never been so excited in my life because Ive never owned nor leased a new vehicle, to me, it was a personal milestone. After being denied the vehicle (and waiting all day and evening for a response) I felt cheated. I wanted the truth from the beginning, I wouldnt of got my hopes up. They talked me into getting a co-signer which was not something i was comfortable with, however, I was told with my cosigner that had 740 credit I would be getting my new truck "no ifs, ands, or buts about it". Day 3 of this emotional roller coaster, the salesman calls up and says NO. AGAIN. Not only am i not getting my truck but they are trying to get me into a new car....I never wanted a car. At this point I needed to do something. I had to have a car but I didnt trust anyone. I stopped at Doan Jeep with a couple hours I had before I had to go back to work and took a shot. Ive always loved Jeep brand but never thought I could afford them. This is where my story becomes a success. I started looking at patriots because They reminded me of the cherokee sports that used to be around. Mike Mcauley, the salesperson at Doan, actually listened to my story and understood how important this was to me. We started with what I wanted to look at, and what my goal was. He made it his goal as well and actually explained what all the steps were in order for me to get into a new car. No one had done that, they just ran around dealerships "running numbers" never inteested to hear what I thought. I was even introduced to the sales manager, John Labate, who actually took the time to speak to me instead of hiding behind the glass like the other dealerships. I was instantly comfortable and was prepared to find out the bad news if there was any. I was never promised anything, I was told honestly what I qualified for, and all the options I had. I was shown the vehicles inside and out, and never felt pressure or a false sense of security. Thats all I wanted from the beginning. Thank You!.....By the end of the day I knew exactly what I was getting. My dream vehicle which was the jeep grand cherokee. Are you kidding? I received the best all around service I couldve imagined and was leaving with a truck I would never in a million years thought I would be driving. The price was right, the process was smooth, and I will never shop for another vehicle anywhere else. THAT IS A FACT. Mike even said, Im glad i was able to put you in your first new car....Me too. Justin R. More

We had an awesome experience with John and Corey. Both went above and beyond to make us happy. I have already referred my sister to your dealership. You be smart to keep these guys around. Thanks Kada Don went above and beyond to make us happy. I have already referred my sister to your dealership. You be smart to keep these guys around. Thanks Kada Donaghue More

Dealing with Marty & George was a pleasant experience as i made this deal on a 2012 200 convertable while in south carolina at our other place.called and they beat the deal that i had checked out also se as i made this deal on a 2012 200 convertable while in south carolina at our other place.called and they beat the deal that i had checked out also sent car to be undercoated had all plates insurance and all paper work done on my arrival from the south.no hassle at all. would send anyone to them at any time. Thanks for your time More

I rolled in to checkout the cars on the lot and Cory came over and was very descriptive of the vehicle, and made it an awesome and easy experience buying my first car. I can't say enough great things about D over and was very descriptive of the vehicle, and made it an awesome and easy experience buying my first car. I can't say enough great things about Doan Dodge, I checked into some optional parts for my new car and the parts guy was very informative and worked like crazy to find any answers to my questions and found all the accessories I was looking for. When it is time to buy another car, I will be buying from Doan Dodge! More

Although I liked my Jeep Liberty, the gas mileage was not great and so I went into see Steve about an even trade so that I would not have to put any money down and he immediately steered me to the Chrysler 2 great and so I went into see Steve about an even trade so that I would not have to put any money down and he immediately steered me to the Chrysler 200 and was able to do exactly what I requested as far as financing. This is the 3rd auto that I have bought from Steve and would highly recommend him to anyone that is the market for a car. Steve always says hello when he sees me at the dealership and follows through when working with him on a deal on an automobile. More

good experience with dealership. Very happy with the new vehicle. Roland was excellent and very accommodating to our special needs and circumstances. Will gladly send others to the dealership!! vehicle. Roland was excellent and very accommodating to our special needs and circumstances. Will gladly send others to the dealership!! More

I bought 4 cars from Doan in the past 5 years. My past experience has been with John Dipasquale . John does not give you the normal car salesmen schtick . He presents the facts and thats it .. He knows e experience has been with John Dipasquale . John does not give you the normal car salesmen schtick . He presents the facts and thats it .. He knows every vechicle on the lot inside and out. I would highly recommend going to see John for your next car buying experience .. Iam sure that it will be great ! More

Hoang Levin was a great salesperson, it actually was the first time I've been at a car dealership and didn't feel like he was only out for the sale. He helped me out a lot and he is a great sales guy to hav first time I've been at a car dealership and didn't feel like he was only out for the sale. He helped me out a lot and he is a great sales guy to have with this company. I would most defenetly recommend my friends to this dealership. More

Johnny is a friendly and funny guy. I was not having any fun at all shopping for a new vehicle untill my wife and I were refered to Johnny. Next time I need a vehicle he will be my first call. No pressure a fun at all shopping for a new vehicle untill my wife and I were refered to Johnny. Next time I need a vehicle he will be my first call. No pressure and a great attitude. I would feel comfortable sending my old mother to buy a car from this guy. More

Great service! Doan Dodge is a clean and pressure free dealership. I didnt feel like I was being "sold" a vehicle, but more like they helped guide me to what I was looking for. I am currently on my 3rd ve dealership. I didnt feel like I was being "sold" a vehicle, but more like they helped guide me to what I was looking for. I am currently on my 3rd vehicle form Doan, and strongly recommend this dealership and John to others. In fact, I sent one of my friends to him a few days after i purchased my new Jeep to buy the other one that I was considering. Great job guys! Ill see you next time around! More