Westboro Toyota

Good and helpful Experience was easy, care free and I was treated respectfully. Good time treated respectfully. Good time More

They were very professional and fast. I was told it would take a hour or was less than an hour. I was told it would take a hour or was less than an hour. More

Lots of just waiting around during the sales process. Every time we asked a question the sales person went off for 10 or 15 minutes leaving us alone on the sales floor. The car, which was arrived 2 1/2 Every time we asked a question the sales person went off for 10 or 15 minutes leaving us alone on the sales floor. The car, which was arrived 2 1/2 weeks later than we were told, and we were told every time we called it was coming in the next few days. When the car finally arrived on a Friday, I was asked if I could come in Saturday to pick it up, and I could not, but said I could on the following Monday. Matt, the sales manager, said he would have the car charged, gassed and cleanded up for me when I arrive on Monday when I come at 9:30. I got there at 9:45 and the car was not ready for pickup when promised. It had not been cleaned, or gassed up yet. I Had to wait over an hour for this to happen and to see it for the first time, which meant we had to just sit for that time. The fact that the car was not ready when I arrived was extremely disappointed after having to wait an extra almost 3 weeks for the car at that point and being told it would be ready when I arrived by the sales manager! More

Purchased a 2020 Camry with 74,000 miles. This service should've been done at 60,000. I would stay far away from Westboro toyota. My car buying experience was xxxx. This service should've been done at 60,000. I would stay far away from Westboro toyota. My car buying experience was xxxx. More

Worst car buying experience. Misrepresentation misleading unreliable bare minimum customer service if any. Presentation of the car was even aweful. Safety issues noted to be fixe Misrepresentation misleading unreliable bare minimum customer service if any. Presentation of the car was even aweful. Safety issues noted to be fixed and went as minimal as possible, chasing issues to be taken care of and simple important issues seem to be not to their concern. Salesman used certified safety inspection as a selling point with 160 multipoint inspection thinking it was pre certified and it wasn’t. Asked for the car fax and wasn’t given it until after I signed the papers while finance came over and was in my ear. I felt rushed pressured and I feel bad for anyone who services their car here and doesn’t buy brand new. Huge eye opener to a purchase of a 2 year old car. More

I especially like the service manager at Westboro Toyota because he knows his job and he takes time to listen to customers and he also tries the best he can to work things out. because he knows his job and he takes time to listen to customers and he also tries the best he can to work things out. More

Very friendly and family oriented environment! Service and staff has amazing customer service! Customer for life Service and staff has amazing customer service! Customer for life More

After purchasing a 2024 Tundra from WT back in December 2024 I’ve had the vehicle serviced 3 times since my purchase. The first time they finger tightened my locking lugs during a tire rotation event. I fo 2024 I’ve had the vehicle serviced 3 times since my purchase. The first time they finger tightened my locking lugs during a tire rotation event. I found this a few days after the service when I found one laying in my driveway. The 2nd service call was to repair/replace a flat tire. Once they replaced the tire and rebalanced it they used 3.5 oz (total) of weights. I had a trusted garage verify and validate concerns I had about excessive wobble at highway speeds. (They even made a video, while checking the balance conditions, for me to validate my suspicions) My 3rd trip to the Service Department was to get an early oil change and tire rotation due to an upcoming road trip. They charged me for a tire rotation but never actually performed the service! That’s 3 requests for service and 3 failed attempts at providing reasonable results. Your service manager and assistant manager’s were contacted and they were good at making excuses but poor at handling their business model. They should both be released from their roles and replaced with qualified employees! More

Very prompt and service was completed in the time frame I was told. Very happy with the service was told. Very happy with the service More

Great work and I was able to get a next day appointment. I waited for the work to be done and it did take several hours I waited for the work to be done and it did take several hours More