Westboro Toyota

My car was totaled by a tree so I found myself in the market unexpectedly for a replacement vehicle (used). I searched the internet and found the car I wanted at Westboro Toyota. I made on offer online w market unexpectedly for a replacement vehicle (used). I searched the internet and found the car I wanted at Westboro Toyota. I made on offer online which was very easy with the set up of their website. I received a call very shortly thereafter from Mike Norwood who had a counter offer in the ballpark. I didn't immediately make a deal with them and when I checked back about a week later, the car was reduced on-line and we settled on a very fair offer. I picked the car up a week later and it was just as described. Mike Norwood was extremely nice to work with and he addressed all of my concerns and never made me feel like I was being annoying which was a pleasant surprise after the previous dealership I had been dealing with (Quirk Mazda in Quincy -- BEWARE!) Overall, it was a pleasant experience and I sincerely appreciate Mike Norwood and Mike Martin for going that extra bit for the customer. My faith was restored in car salesmen after working with these guys. More

My car was slowly dying and I either needed to trade up or put more money into the gas guzzler. I wanted something afforable and dependable. I saw the low financing on tv and decided to price out a new car or put more money into the gas guzzler. I wanted something afforable and dependable. I saw the low financing on tv and decided to price out a new car and went down. The employees were all so warm and welcoming; they allowed me to test drive each car and see them side by side. I sat down in each and was shown all the diffences between the few I looked at. As soon as we sat down and priced each out and decided on the car of my choice they brought up all the colors so I could look at each to make my finally decision. I am happy to say I am now a new owner of a 2010 Toyota Corolla all thanks to the wonderful help of the employees of Westboro Toyota. There was no pressure to buy or do anything unlike my experience at hyundai or chrysler dealerships I had went to. They worked with my budget and made it managable enough that I can drive with a smile on my face and look out the window every morning saying "yes, that's my car." Thank you Toyota More

I shopped 4 local Toyota dealers. I was in and out, talking price and making deals. I then contacted Westboro Toyota on line, next by phone and they gave me their best price. I visited the dealership talking price and making deals. I then contacted Westboro Toyota on line, next by phone and they gave me their best price. I visited the dealership and bought a new Toyota Tundra for the lowest price w/ everything I wanted in 2 hours. They showed me a price on line, told me what it was and that was the price! No haggling back and forth. They were all upfront, reasonable and kind. The truck drives great - I would highly recommend them. More

By far the smoothest car purchase i have ever experienced. Great customer care and appreciation. Could not be happier with the experience. Love the new Tacoma too! The process was friendly, p experienced. Great customer care and appreciation. Could not be happier with the experience. Love the new Tacoma too! The process was friendly, professional, and honest the entire time. I was taken care of as if I was the only customer. A++++++++ More

On 11/19/10 I stopped in to meet Ed Jackman regarding leasing a 2011 Toyota Sienna LE Van. I explained that I had two payments left on my 2008 Honda Odyssey. I also told him exactly how much I wasnted t leasing a 2011 Toyota Sienna LE Van. I explained that I had two payments left on my 2008 Honda Odyssey. I also told him exactly how much I wasnted to put down and where my monthly payment needed to be. Ed wrote up a quote that met my needs and that I was very interested working with. On 11/27/10 I called Ed back to see if the quote was still valid and it was. I also confirmed all the numbers agsin with Ed and he agreeed that they were all still good! We then agreed to set up a test drive that afternoon. I brought my wife and kids to the dealership to test drive the van and it was very nice. We then went inside and told Ed we will take it so he proceeded to get the paperwork and that's when things all went to xxxx. He came back with a payment $45/month higher than was was written down on his quote?? He said someone made a mistake?? That's total bull! This is what these people do for a living, and I really don't think this is the first lease they quoted a customer on with a trade?? It was simply a bate & switch move to get my family back into the deelership. He knew all along that those numbers wouldn't work which is why I'm so mad. That's unethical and a very poor way to do business. Not only will I never do business with Westboro Toyota again, but I will do everything I can to tell friends what happended and to never go there. More

Dave Barrett is great! This is the third time I have bought a car from Dave and he always goes that extra mile to make the transaction go smoothly and always goes above and beyond to give you the best d bought a car from Dave and he always goes that extra mile to make the transaction go smoothly and always goes above and beyond to give you the best deal possible. I have also recommended other family members to him and he treated them the same. Thanks Dave More

I went to Westboro Toyota to just look around. Before I drove over I had stopped at the Mazda dealership and none of the salesmen seemd to have time to help me. I was told I could come back later or come a drove over I had stopped at the Mazda dealership and none of the salesmen seemd to have time to help me. I was told I could come back later or come again tomorrow. Well, needless to say I left and drove over to Toyota. I didn't know the kind of car I wanted I just new the options I wanted, the color and the amount I wanted to spend. I walked into the showroom and David Crea immediately and pleasantly greeted me and called me over. We got along immediately and I could tell he was somebody I could trust in helping me make this large purchase. I told him what I wanted and he did some research to give me a couple different options. He showed me the car that had everything I was looking for and it was love at first drive. I bought the car!! There was a funky mold smell in it so Mr. Crea made sure that before they called me to take it home it was completely cleaned inside and out. He took care of all the details and kept in touch with me at every step of the process. He was the best salesperson I have ever dealt with by far because you can tell he really cares. He even called me a week later to see how I was doing, that reminds me, I still need to call him back :-) Anyway, My first new car was a Toyota Camry which I loved, so I am happy to be back in a Camry after taking a break for a short 4 years. I have no doubt I will enjoy my new car for years to come and if I have any issues, I am sure David Crea and Dirk at the service department will take good care of me. Toyota should be proud of David since if it weren't for his excellent customer service, I could have easily gone to the next dealership. Thanks. Sincerely, Hallie More

I worked with Dave Crea, Steve Briggs, and Kevin McCarthy. They were very friendly and accommodating. The dealership itself is clean, quiet, and very comfortable. As a young Army wife with a deploye McCarthy. They were very friendly and accommodating. The dealership itself is clean, quiet, and very comfortable. As a young Army wife with a deployed husband, I was afraid that I may be taken advantage of, but the staff at Westboro walked me through every step of the process, and continually communicated with my husband to keep him updated. They offered me a great price on my vehicle and gave me a very good deal when I financed through Toyota. They were helpful and totally informed about the vehicle, the options, and the financing available to me. I left the dealership confident that I had gotten a great deal on a fabulous car. More

They treated me as if I was their first customer and that their entire reputation hinged on my satisfaction. A truly unique and pleasurable buying experience. When the time comes, I will be coming back to bu their entire reputation hinged on my satisfaction. A truly unique and pleasurable buying experience. When the time comes, I will be coming back to buy another Toyota, though the one I just bought, I suspect will last for a very long time. More

What an great experience and who ever says that about buying a car? Mike Martin was my first contact on the phone, so personable and informative that I gave a deposit over the phone. I had done my homew buying a car? Mike Martin was my first contact on the phone, so personable and informative that I gave a deposit over the phone. I had done my homework and knew what to ask, the questions I had were answered clearly and concisely. Mike has great phone presence, his smile came through the phone! Dave Crea then called to introduce himself as my Sales Consultant and met me at the door, greeting me by name. The car I was interested in was waiting next to the front door. After chatting and taking it out, I asked about an upgraded model. Dave quickly found the information and showed me the car I did buy in the end. No salesman's glint in the eye thinking, oh, now I can really get her to buy more than she came in to buy. Just plain, simple explanation of what the upgrade had. To make the decision easier, Dave gave the keys to car #1 to drive over and compare to car #2. Plenty of time to consider and no pressure, just information. Dave Barrett worked on pricing and Luiz Angleo on financing. Both were superb! All the paperwork was organized and clearly explained. In and out of the finance office in less than 10 minutes. The entire sales staff is all welcoming, no huddling or running back and forth to "consult" with a Sales Manager (which I experienced at another dealership). The waiting area is pleasant, clean and inviting, beverages and snacks available. Did I mention I had my 91 year old mother in law and my Maltese with me? Of course, my little princess charmed everyone...but Westboro even has a little dog water bowl out next to the water cooler just for our little friends and doggie treats that promptly appeared. So I bought my car and came back to pick it up a couple of days later. Great communication during that time from Dave and Melissa at the dealership. My new car was waiting outside when I arrived and I heard the "beep" as Dave unlocked it from inside the showroom. Once inside, Dave went over all the little goodies to make sure I was comfortable before driving off...the Prius is a bit different than other Toyota models. I was taken to the Service dept, introduced and shown where to bring my car when I come in for service. Even though there is a Toyota dealership in my town, I will try to use Westboro, I was that impressed. It's the little things that make a difference in life. I felt special at Westboro Toyota, found that Westboro sales never pressured me, and admired the quiet buzz of professionalism throughout the dealership. Everyone works as a team, a family. Some dealerships might have fancy new buildings that go on for miles...Westboro has put their energy into their staff! Top notch all around. Thank you all! More