Westboro Toyota

The sales person was very friendly and explained the car well and gave a good price on my car. The car was just as described by sales person. i was vey satisfied with the way the dealership did bussines wit well and gave a good price on my car. The car was just as described by sales person. i was vey satisfied with the way the dealership did bussines with me and i would recomend them to other customers. More

My family visited Westboro Toyota during its Labor Day Sales event. Prior to visiting I had contacted Steve Briggs and was very pleased with his professional, helpful attitude. Upon arriving at the deal Sales event. Prior to visiting I had contacted Steve Briggs and was very pleased with his professional, helpful attitude. Upon arriving at the dealership we were greeted by Steve, and he promptly introduced us to Paul Havens. We found Paul to be personable, friendly, knowledgeable, and honest, so much so, in fact that our family leased three Toyotas within an hour. We were later introduced to the entire staff from service to management and made to feel like members of the dealership family. I would heartily recommend Westboro Toyota to anyone in search of a pleasurable buying experience. More

Our Salesperson was hard to understand. Everything was rushed (granted it was Labor Day Weekend). After we told the salesman that we weren't going to buy today and that we needed to look at other cars fi rushed (granted it was Labor Day Weekend). After we told the salesman that we weren't going to buy today and that we needed to look at other cars first- he seemed to get mad! He abruptly asked us Why? We eventually bought the car somewhere else and had to call the salesman to get our deposit back and he hung up on us. More

This dealer knew which model we were interested in before we arrived, based on an internet query. They contacted us immediately to apologize that they did not have that model in stock, and made an attractiv we arrived, based on an internet query. They contacted us immediately to apologize that they did not have that model in stock, and made an attractive offer on a slightly more expensive model. When we arrived in the showroom, the internet salesman was occupied with another customer. He presented us to a salesman who was extremely knowledgeable on our desired car. Michael Fredette has only been in sales for several months, but his years of involvement in the business, including maintenance and service of vehicles, and his obvious love of what he's doing made our experience a delight. He could intelligently answer all our questions, and frequently surprised us with extra, helpful information. We were anxious about spending more on more car than we had planned for, but Michael worked hard on our behalf with the General Manager to make the deal more palatable. Our car was ready for pickup the following day, sparkling clean and with a full tank of gas. We haven't purchased a brand new car in several years, and it was a pleasure in the end to not be hit with an extra charge for floor mats. We're very glad that the dealers and manufacturers recognize that when spending as much as one does for a car, that this extra charge would always stick in one's craw. More

I came in with a clear set of requirements and car make choices. I discussed this with Paul who then proposed cars which met my criteria. Nothing appealed to me. Then Paul came back with a car which he choices. I discussed this with Paul who then proposed cars which met my criteria. Nothing appealed to me. Then Paul came back with a car which he felt matched what I was looking for disregarding car make. It was a Camry which I said I was not interested in at the outset. However the Camry picked out surprised me as it was a perfect fit. Paul and his sales manager worked the price to fit my budget and we had a deal. Stephen put a lot of support effort into this as well - they worked well together as a team. They made the effort to find a car for me which met my needs rather than trying to just sell me a car. From what I observed, the sales manager and staff were friendly and helpful. The sales staff seemed to work well as a team helping each other out. The dealership is busy so it took some time however the outcome was great. I would come back here as my first choice. More

From the time we entered Westboro Toyota my husband and I were greated in a very friendly and professional manner, by Michael Martin. We were given plenty of attention, any information we requested, a prompt were greated in a very friendly and professional manner, by Michael Martin. We were given plenty of attention, any information we requested, a prompt test drive of the vehicle we were interested in, and ended up purchasing that vehicle. Both Mike Martin and Paul Havens were very instrumental in our decision to purchase a Toyota vehicle - and to purchase it from Westboro Toyota. More

I purchased my first Prius (01) in 2001 at Westboro Toyota. I had called during Presidents sale but thinking I could not get one of the new Prius cars since they were toooooo new. I not only was abl Toyota. I had called during Presidents sale but thinking I could not get one of the new Prius cars since they were toooooo new. I not only was able to get one, I was able to place a deposit over the phone. My Prius 1 I still own and will keep it until it dies(I think I will die first) Since then the SERVICE department has gone above and beyond to assist. Scott (MASTER Mechanic) has explained how many things works with my car. I have since been told people come from all over to bring their cars to him. ( I feel special to have him work on mine) Pete(one of the GM's) has always been very supportive accommodating and has lent me his vehicle during an oil change because I had to take car of something. This was offered by him to me personally and I was floored when he did it. Dave(Wilkey) has always been their to assist in many aspects of service from body to rentals and a great guy to talk with. I recently decided to Lease NEW Prius 2010 P3. I shopped around to other dealers in the area and felt like I was in shark infested waters. One dealer (supposed to be #1 in New England) was very disappointing with their ever changing offers at the last second to NOT let me leave VS bringing something thing to me to make me stay(not happy with them the supposed #1 dealer according to adds). After two BAD OTHER dealership experiences I called Westboro Toyota and got Steve from the Internet service department. I said look, I have been with you for 10 years. I have shopped around prior to coming back to you to see what you have to offer. I have been in the waters with the sharks and I want an out the door price with gap and taxes included no fuss lease and make me say yes. They came back with a price (15 minutes) I could not refuse. On a work night I don’t go out after 6pm. BUT on this night I had to. I made it to the dealership before they closed. BB WAS GREAT. He gave me the keys and said drive it up to the door so I can put a plate on. I took off and came back to fill out an application. I was out of the dealership in 45 minutes. NO FUSS! NO WAIT! NO MESSING AROUND!!!!! This is a straight forward dealership which is proven with their deals and customer service. They have serviced this area for decades and will continue to do so. They will beat the so called #1 dealer and the #2 in the area. I have recommended others to this dealership from the Boston area and they have also come in to purchase. My experience with this dealership has been A++++++++++++++++++++++++++++++++ 1 million percent satisfaction. More

My car was hit by a truck on a Saturday afternoon. We were able to drive directly to Westborough Toyota but the service department had been closed for 25 minutes. A service rep and a mechanic were talkin were able to drive directly to Westborough Toyota but the service department had been closed for 25 minutes. A service rep and a mechanic were talking when we arrived. The accident had just happened and both of them took the time to listen to what happened and were able to pry open the car door to get my husband out. Let me emphasize that both of these men were "off the clock". They offered to bring me into the building, which was air conditioned, to sit down and they would get me water or OJ. They were so kind and accomodating. But, that has been my experience every time I have had the car serviced there. It is just amazing but every person you deal with is cheerful and helpful. They even prevented me from spending money by discussing an issue and showing me what to do. What business does that? My only regret was that I did not purchase the car here. I found out the hard way that you need to research the dealers and service departments before you buy from them. I have never dealt with a car dealership as good.I will ALWAYS bring my car here and my next purchase will be from Westborough Toyota. More

I gave this rating because I believe that the dealership could have given me the internet price. Even though they said they could not. Other wise I was pleased with the way I was pleased with the profesiona could have given me the internet price. Even though they said they could not. Other wise I was pleased with the way I was pleased with the profesionalism of staff. The internet price was 15,300 amount I paid 15,677 More

When I walked into the dealership I was grreted with a drink and was asked if i needed a snack. I call that service. I did now have to deal with my rep dealing with 3 customers at the same time. Kevin drink and was asked if i needed a snack. I call that service. I did now have to deal with my rep dealing with 3 customers at the same time. Kevin was very low key and not pushy. He was willing to test ride every car that i wanted. It was a great experience and I have already reffered 2 people to the dealership. More