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Westbury Toyota - Service Center

Westbury, NY

4.4
301 Reviews

301 Reviews of Westbury Toyota - Service Center

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October 11, 2023

Micheal is one of the best advisor. . I meat him first time . He is excellent. More

by Arvindtpatel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Oct 11, 2023 -

Westbury Toyota responded

We are thrilled to read your positive feedback about Michael! Thank you for choosing Westbury Toyota and for sharing your experience. Drive safely!

October 06, 2023

Please be aware they are negligent with regards to the air pressure limit in your tires. I had a flat tire, and they fixed it, after I left, I noticed the pressure was 66 PSI in one side and 33 on other s More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Oct 06, 2023 -

Westbury Toyota responded

Dave, I'm really sorry to read about your experience with the tire pressure. Safety is our top priority and it's clear we've fallen short in this instance. We appreciate you bringing this issue to our attention and would like an opportunity to make things right for you. Please reach out so that we can discuss further steps towards resolution. Thank you. Contact: Randy Abreu - General Manager - 516-333-3100 ext. 4827

October 02, 2023

Good job done it was on time and I did not have to wait too much More

by Valerie
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennelle McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Ansman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grace Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Abreu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Westbury Toyota responded

Valerie, thank you for stopping in for service! We are glad the Westbury Toyota team delivered a five-star experience. Safe travels!

September 23, 2023

We are very happy for your treatment with customer We are very appropriate for your quick job More

by Bmkhera1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Westbury Toyota responded

Thanks for the kind words and support! We hope to see you down the road at Westbury Toyota!

September 12, 2023

Liam and Edwin from the service department were very professional, and thoroughly helpful dealing with my car issue. They both went far and beyond displaying customer service, pin pointing my car proble More

by RASHAD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liam and Edwin
Sep 12, 2023 -

Westbury Toyota responded

Rashad, it's great to know that Liam and Edwin from our service department at Westbury Toyota were able to help with your car. We're always here for you! Thanks for the review!

September 10, 2023

Timely and courteous service. Liam was precisely excellent advisor and wonderful to understand what was needed More

by Vgirdhar1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Umana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Eitan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

Vgirdhar1 responded

Liam is exceptionally valuable asset to the Westbury Toyota Service Department, for his excellent customer service skills and he is motivated and tireless to extend help to his clients.

Sep 11, 2023 -

Westbury Toyota responded

Thanks for choosing Westbury Toyota! We agree that Liam is an asset to our team and he will be delighted to know that his service made such a positive impact. See you next time!

September 07, 2023

This is not even the last place you want to go to fix your car if you don’t have warranty coverage and you are paying out of pocket.I went there to have some battery/alternator issues to diagnose service More

by shahid_7380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Sep 09, 2023 -

Westbury Toyota responded

I'm sorry to read about your experience. We strive for transparency in all our services and it's clear we've missed the mark here. I'd like to personally look into this matter further, as well as discuss any questions or concerns you may have regarding pricing and service fees. Please reach out at your earliest convenience so that we can work towards a resolution together. Thank you, Randy Abreu - General Manager - 516-333-3100 ext. 4827

August 30, 2023

Valentina was very helpful and friendly. Make me feel very comfortable. Hope to see her again More

by Sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valentina Cortes
Aug 30, 2023 -

Westbury Toyota responded

Sara, thank you for reviewing Westbury Toyota! We will be sure to pass along your feedback to Valentina. Safe travels!

August 20, 2023

A great team effort by all members of Westbury Toyota . Yamilet, was extremely helpful and polite. More

by Fletch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 21, 2023 -

Westbury Toyota responded

Thank you for this awesome review of Westbury Toyota! We will pass along your appreciation to our team. Take care!

August 19, 2023

Exelente servicio, la atencion por parte de la senorita que nos atendio es exelente,muy amable. More

by Alejandro
Recommend Dealer
Yes
Employees Worked With
Kelly Castellanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Westbury Toyota responded

Alejandro, gracias por la reseña! Apreciamos el apoyo y esperamos volver a verle en Westbury Toyota!

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