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Westside Lexus
Houston, TX
7,069 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family.
HOLIDAY HOURS: We will be close:
July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,069 reviews
January 14, 2024
Nellie is knowledgeable about the inventory. She is professional and not pushy. I walked in and drove out 90 minutes later in a car I still love. This is our fourth Lexus, best vehicle ever. She is professional and not pushy. I walked in and drove out 90 minutes later in a car I still love. This is our fourth Lexus, best vehicle ever. Westside Lexus is focused on customer service and long term relationships. Highly recommend. More
by TGHENDRIX1
Verified CustomerEmployees Worked With
January 14, 2024
Very professional and friendly staff. Great purchasing experience. I definitely recommend it to anyone who wants buy Lexus Great purchasing experience. I definitely recommend it to anyone who wants buy Lexus More
by xannew
Employees Worked With
January 14, 2024
Service and hospitality was impeccable. Jeffrey was so easy to work with and is dedicated to service beyond the sale. Highly recommend! Jeffrey was so easy to work with and is dedicated to service beyond the sale. Highly recommend! More
by kltsullivan
January 13, 2024
Fast process, friendly and knowledgeable staff making you feel at ease and confident in the process feel at ease and confident in the process More
by robinjamesshort
January 13, 2024
I received excellent service from Jeff, he is definitely an asset to the company. I am a very happy customer and will recommend him. an asset to the company. I am a very happy customer and will recommend him. More
by chefmarlene
Employees Worked With
January 13, 2024
This Dealership is amazing. They listen to your needs give you options and mostly they are patient and not trying to force the customer into a bad decision. The finance group wa They listen to your needs give you options and mostly they are patient and not trying to force the customer into a bad decision. The finance group was spectacular and knowledge is above and beyond and gave us numerous options and we appreciate that. More
by trevorherpaul
January 12, 2024
Very professional from the moment I walked in the door. Had to wait for car in transit, but Mike kept me informed and was even able to get me a car a few weeks earlier than anticipated. Loving it so far! Had to wait for car in transit, but Mike kept me informed and was even able to get me a car a few weeks earlier than anticipated. Loving it so far! More
by vikkir55
Employees Worked With
January 12, 2024
The hand-off of my new vehicle was rushed. I have had to figure out most of the technology on my own. I have called Merrell at least 3 times without a return call. I have had problems with the I have had to figure out most of the technology on my own. I have called Merrell at least 3 times without a return call. I have had problems with the accelerator and brake pedals. I called MMM regarding a larger brake pedal with no response. More
by dana20
Employees Worked With
January 12, 2024
Both Mary Margaret McGowan and Merrell Middleton were exceptional . We have purchased/leased a large amount of vehicle's from Mary and when we are looking for one we always give her the first call. exceptional . We have purchased/leased a large amount of vehicle's from Mary and when we are looking for one we always give her the first call. More
by charliecash
