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Westside Lexus

Houston, TX

4.8
7,111 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,111 reviews

April 30, 2025

We’ve used Westside Lexus for years! They have excellent customer service and make purchasing a vehicle easy! More

by TXAngel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Stanberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Nagler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Westside Lexus responded

Thank you for being a loyal customer of Westside Lexus! We're delighted to hear that our team consistently provides excellent service and makes your vehicle purchases easy. We look forward to serving you again in the future!

April 30, 2025

After an unsuccessful meeting with a sales associate at another dealer, I called Westside and luckily Merrell Middleton answered the phone. I came in directly and he successfully walked me through the proc More

by smrichey2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Westside Lexus responded

We're delighted to hear that Merrell made your car-buying experience a success here at Westside Lexus! Thank you for choosing us and sharing your positive feedback. Enjoy the new ride!

April 29, 2025

We are very impressed with the professionalism and knowledge of everyone we have dealt with. More

by MARGIEZOLKOSKI
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Westside Lexus responded

We love seeing 5-star reviews. Thanks!

April 29, 2025

My first experience buying a new Lexus and Adam and Westside were excellent. Attentive, helpful and friendly and they were great about getting me a vehicle that is in very high demand. Thank you to More

by paul.f.perea
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Westside Lexus responded

We're delighted to hear that Adam and the Westside Lexus team provided you with excellent service during your first Lexus purchase! It's fantastic that they were able to secure a high-demand vehicle for you. Thank you for choosing us, and enjoy your new ride!

April 28, 2025

Denial kang walkways helping me every my services visit, he really kind and happy to answer all my questions. More

by Heangchao84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Westside Lexus responded

It's wonderful to hear that Denial Kang consistently provides you with excellent service at Westside Lexus. We're glad he makes your visits pleasant and informative!

April 28, 2025

Great service and very knowledgeable sales reps. I would definitely come back for another vehicle. More

by kiko.web
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Westside Lexus responded

Your feedback makes our day! Thanks for choosing Westside Lexus. See you next time!

April 27, 2025

Wonderful buying experience! Joey and JT treated us in a professional and courteous manner, very informative! More

by ar910209
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Westside Lexus responded

We're delighted to hear that Joey and JT provided you with a professional and informative experience at Westside Lexus! Thank you for choosing us, and enjoy your new vehicle!

April 26, 2025

My overall experienced was excellent. AJ was incredible to work with, as was Dom in Finance. Both were responsive and very helpful. Given the demand for Lexus vehicles, I knew the opti More

by danthemanhouston
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Rueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Westside Lexus responded

Dan, we're delighted to hear that AJ and Dom provided you with an excellent experience at Westside Lexus. It's great to know they were responsive and helpful in securing the perfect model for you. Thank you for choosing us!

April 26, 2025

I have leased or purchased over 20 cars from Westside. My experience has been very good. Because of folks like Mike Nelson and Andrew Nagler I do business with Westside rather than Sterling McCall where More

by WCRAIGCHILDERS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Westside Lexus responded

Thank you for your continued loyalty to Westside Lexus and sharing your experience with us. We're glad Mike and Andrew have provided excellent service, but we apologize for the inconvenience regarding syncing your vehicle with the gate. Your feedback is valuable, and we'll certainly take it into consideration as we strive to improve our services. We hope you'll give us another chance in the future!

April 26, 2025

Shekar was great with us. The finance (high pressure sales) team left us uncomfortable with any options presented More

by janacernosek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Westside Lexus responded

Jana, thank you for sharing your feedback. We're glad to hear Shekar provided great service at Westside Lexus, but we're sorry the finance experience wasn't as comfortable. We'll address this with our team to improve future interactions!

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