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Westside Lexus

Houston, TX

4.8
7,033 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,033 reviews

August 14, 2022

Good customer oriented service attitude. Good knowledge of the Lexus cars. Timely communication with customers More

by Yiming Yang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dom Thornton
Aug 15, 2022 -

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

August 14, 2022

Great customer service! I went in and spoke to Dominic and he was able to help me find the right car for my needs. Sam was able to help us with the financing portion and was More

by jaqui_landaverde
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Westside Lexus responded

Jaqui, thank you for the great review! We are thrilled to hear that Dominic and Sam delivered such a successful purchase experience. Drive safely, and we hope to see you back again down the road!

August 13, 2022

Everyone we dealt with was courteous and accommodating. The store was very well maintained and comfortable. My only gripe is NOT with the dealer but with Lexus. Lexus taking it upon themselves to add e More

by SSTOCKTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Margolis
Aug 18, 2022 -

Westside Lexus responded

While we are glad to hear that you had a successful experience working with our team, the rest of your feedback is disappointing to receive. We strive to deliver seamless and accommodating service for our guests, and it is never our intention to inconvenience them. I would be happy to speak with you directly to see what more I can do to address this feedback. If you are willing to discuss this further, please feel free to reach out. Best, James Breaux - General Sales Manager - 1 (281) 558-3030

August 13, 2022

Dealership is awesome and staff seem dedicated to bring customers best service and attention . Best car experience I’ve ever had More

by ellie822
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Goldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Westside Lexus responded

This is what we love to hear! We're thrilled our team demonstrated our commitment to fantastic service and shaped an exceptional experience. Thanks for choosing Westside Lexus!

August 13, 2022

Merrill Middleton my Sales rep. Is very professional and patient. He made the purchase of my car very smooth and comfortable. Sam in the Finance department closed the deal in 20 m More

by DENISEAUG10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Westside Lexus responded

Denise, thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with Sam, Merrill, and the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

August 13, 2022

Always amazing customer service! Wouldn’t think of going anywhere else to buy a car. More

by jena_tavormina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Bibb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham, Alex Gifford
Aug 15, 2022 -

Westside Lexus responded

Jena, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

August 10, 2022

Best experience ever. My second Lexus at this place and plan on coming back here every time. Tim Gallagher is excellent, I highly recommend him! More

by guardado_f
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Westside Lexus responded

We couldn't ask for a better review! We're delighted Tim helped shape an exceptional experience and honored to have earned your confidence. Thanks for choosing Westside Lexus, and enjoy your new ride!

August 10, 2022

Great experience. We were buying out a lease and purchasing a new vehicle, but the process went smoothly and took less time than I expected. I appreciated that the sta More

by karma770
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Tran
Aug 10, 2022 -

Westside Lexus responded

Woohoo! We are delighted your purchasing process went seamlessly. Thank you for choosing Westside Lexus. Please let us know if you need anything else!

August 08, 2022

All models were inspected. Helpful advise to make an informed decision. Satisfied with eventual choice More

by mazadubako
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Westside Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back!

August 07, 2022

This is our first Lexus purchased and our sell person is Lauren who helped order our RX 350. She provides updated as she received through pipeline tracking. More

by Courtney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Goldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Westside Lexus responded

Courtney, thank you for the great review! We are thrilled to hear that you found the right vehicle working with Lauren. Drive safely in your new Lexus RX, and we hope to see you back at Westside Lexus!

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