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Westside Lexus

Houston, TX

4.8
7,126 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,126 reviews

June 10, 2022

Professional staff, beautiful facility, and great customer service. Management is interested in ensuring that the process runs smooth and quickly. More

by RICHFARM95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Breaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Westside Lexus responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

June 10, 2022

Shekhar is a standout Lexus team member. I had the pleasure of purchasing my new car from Shekar last summer and it was not only a flawless purchase but he took the time to listen to what I More

by Liana Kay
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Westside Lexus responded

Liana, thank you for the great review! We are so glad to hear that Shekhar and the team earned your five stars. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Westside Lexus!

June 10, 2022

The most beautiful Lexus dealership ever! The floors were shined to perfection! Also tbe coffee was good too. More

by SHEMOUHAYES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philippe Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Corral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Westside Lexus responded

It's amazing to hear that this was the most beautiful Lexus dealer you've been to! We appreciate your business, see you again next time. --Westside Lexus Team

June 09, 2022

John loving was awesome from start to finish on this car deal. John made sure everything was to my liking. No pressure. Kept me up to date on when the car would arrive. More

by joebell3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Westside Lexus responded

Hi Joe, we appreciate your business and your review! We're so happy the purchasing process went smoothly. We will be sure to pass along your praise to John and we hope you come back for any of your future vehicle needs. Have a lovely day from all of us at Westside Lexus.

June 09, 2022

Westside is by far the best dealership due to its outstanding service, great location & most of all their sales representatives, especially Mrs Mary Margaret McGowen. Mary Margaret goes out of her wa More

by dancetd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Westside Lexus responded

Thank you for taking the time to leave us this great review! We're thrilled that Mary Margaret took wonderful care of you here at Westside Lexus and that you left feeling satisfied. We appreciate these kind words, and we will see you again next time.

June 07, 2022

Jeff Margolis was great. He kept us posted on when the car would become available. He answered all our questions. More

by Lem K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Margolis
Jun 07, 2022 -

Westside Lexus responded

Thank you so much, Lem! We love to hear that Jeff provided communicative, attentive service. All of us at Westside Lexus appreciate your business!

June 06, 2022

Nice salesman and staff loved the experience! I would shop there again and recommend for others. More

by Joshua.blackstock
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Davis, Nam Pham
Jun 07, 2022 -

Westside Lexus responded

Joshua, thank you for taking the time to review us! We are so glad to hear that you had a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back!

June 06, 2022

Wonderful and pleasurable experience working with Jim on the purchases of 2 Lexus RX350's. Jim is very knowledgeable about the Lexus 350. Jim has been very helpful and answers all my questions. Also, met Bo More

by hattiec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Westside Lexus responded

Thank you so much for your review! We're delighted that Jim provided excellent assistance regarding the Lexus 350 and that Bob was so welcoming at Westside Lexus. Enjoy your new Lexus RX350s!

June 05, 2022

I had my loan in place and met with finance and of course he claimed he could give me a 3.5% with all the protection packages for the same payment my credit union offered and would only have 1 pull to my cre More

by Michele_crouch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Westside Lexus responded

Michele - I'm sorry to hear about you and your daughter's experience. We expect our guests to receive informative, straightforward service. I apologize for any confusion regarding your purchase and want to help address any outstanding concerns. Please give me a call when you have a free moment. Thank you, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

June 04, 2022

Everything was first class. Our salesman, Shekhar Shroff was outstanding. We love our new RX 350. More

by njclayton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Westside Lexus responded

Congratulations on your new Lexus RX 350! It is terrific to hear that you had such an excellent time working with Shekhar and the team. Thank you from all of us at Westside Lexus!

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