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Westside Lexus

Houston, TX

4.9
6,424 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,424 reviews

July 28, 2021

Steve Machann was fantastic in assisting us in our new car choice! Fast ,efficient and accurate! Judy did an outstanding job in finance walking us through the process. Very happy!!! Thank you Westside More

by GMARKARIAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Westside Lexus responded

Congratulations on your new car! We are thrilled that Judy, Steve, and the team went the extra mile to make you a happy customer. Thank you for doing business with us here at Westside Lexus!

Jul 28, 2021 -

GMARKARIAN responded

Excellent

July 27, 2021

Can’t say enough about Joey and your finance team. From the time I met him to the constant updates and ease of closing. Fantastic More

by setijerina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Jul 28, 2021 -

Westside Lexus responded

Thank you for the amazing review and for trusting Westside Lexus with your business! It is truly our honor and pleasure to serve you. Come back soon!

July 27, 2021

Everyone was very friendly and responsive. It was a very positive and easy buying experience. I indicated I did not have a lot of time once I arrived and they were very accommodating to my schedule. More

by julie.schifani
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Jul 27, 2021 -

Westside Lexus responded

Thank you for taking the time to leave Westside Lexus your excellent review! We are delighted to hear the team continues to demonstrate our commitment to customer satisfaction. We are glad they could send you home in a car that is right for you. Enjoy the new ride!

July 27, 2021

Professional service and always done with the customers needs in mind. I have never had a complaint but I am confident that if I did it would be resolved quickly. More

by DREW_OTT1245
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Jul 27, 2021 -

Westside Lexus responded

Thank you for taking the time to review us, Drew! We appreciate your business and are thrilled to hear that you are so confident in the Westside Lexus team to get the job done. Drive safely, and we hope to see you again down the road!

July 27, 2021

Excellent service. Would highly recommend. I have purchased 3 vehicles from Westside Lexus and my experience has always been excellent in all departments. Thank you More

by Sherylcody
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Buck
Jul 27, 2021 -

Westside Lexus responded

Sheryl - thanks for your continued support of Westside Lexus. We're happy to hear that our team always takes care of you and we wish you safe travels!

July 25, 2021

Very satisfied with the total experience purchasing my RX. I totally went with a new type of vehicle and received good guidance with no pressure. More

by pam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Hough
Jul 26, 2021 -

Westside Lexus responded

Congratulations on your new Lexus RX, Pam! We are so happy to hear that you received pressure-free service and drove home from Westside Lexus a satisfied customer. Thank you for your business!

July 25, 2021

After coming from a different dealer not mentioning the name. We walked into Lexus and from the entry to the sales person to everyone involved and the dealer it self was a amazing experience. It doesn’t ma More

by Rosa Rodriguez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Gifford
Jul 26, 2021 -

Westside Lexus responded

Rosa - We really appreciate you visiting us at Westside Lexus and are thrilled to hear that our service stood out to you. Thank you for sharing so many kind words about Alex! We hope that you absolutely love your first Lexus. Congratulations and hope to see you down the road!

July 25, 2021

We were very pleased with service. Our sales person and finance person were efficient and friendly. Most pleasant car buying experience I’ve ever had. More

by jgharbison
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Westside Lexus responded

We're over the moon to hear we could make your car-buying experience one for the books. Thank you for choosing Westside Lexus, and safe travels in your new ride!

July 25, 2021

Kim was our salesman and he was so friendly and listened to us. I would recommend if you wanted a car to visit this dealership and ask for Kim. I am thrilled with my new purchase! More

by Lori
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Jessee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Westside Lexus responded

We're happy that you're happy, Lori! Thank you for the excellent feedback and for trusting Westside Lexus with your business - and safe travels in your new ride!

July 24, 2021

I inquired about a Lexus IS online and was immediately reached out to via phone call, text, and email by Mark Donovan. While out running errands, my husband and I stopped in on a whim to meet with Mark (n More

by Rogilan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Jul 26, 2021 -

Westside Lexus responded

Congratulations on your new vehicle! We're happy to hear Mark and Name were able to serve you and demonstrate our commitment to great service. Thank you for choosing Westside Lexus and we wish you many safe and happy miles in your new car. Take care!

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