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Westside Lexus

Houston, TX

4.8
7,126 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,126 reviews

March 06, 2022

Great service and quick process. Very polite and responsive. We arrived at 10 am and we were finished by lunch time. More

by RONDAGOTTLIEB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Westside Lexus responded

It's great your visit went so smoothly that you were on the road in no time! Thanks so much for stopping in Westside Lexus and we wish you many safe and happy miles!

March 05, 2022

The entire team, from the receptionists to the finance folks, it was a pleasurable experience. The am grateful for the care that the team offered me. More

by burtonmi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philippe Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Westside Lexus responded

Thank you for the great review! We appreciate your business and we hope to see you again at Westside Lexus. Safe travels!

March 05, 2022

Good sales man and good man that did our finance papers. Didn’t push me to buy it. And that’s what I like. Nice manners both men . I think the sales man was Sterling. Keep up the good work!! I will recommen More

by Josie servantez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Westside Lexus responded

Josie, thank you for the great review! We are thrilled to hear that you had such a successful and pressure-free purchase experience working with Sterling and the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you back next time!

March 04, 2022

Very professional, courtesy they rolled out the red carpet when I walked into the building. MJ was outstanding 👏 More

by syblacklock
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MJ Rizvi
Mar 06, 2022 -

Westside Lexus responded

It's wonderful to hear that our professionalism and customer-focused care impressed you. MJ and the Westside Lexus team are always happy to lend a hand with your automotive needs, and we hope your new vehicle brings you many miles of joy!

March 04, 2022

This was the easiest deal I have ever done Buying and trading a car was a dream I couldn’t have been treated any better Thank you Doug you are a gentleman. More

by chrisbuchanjones
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Westside Lexus responded

We're thrilled to see that you had an excellent experience with our team. Thanks for giving Doug a shoutout!

March 03, 2022

My time here was great , Kim and his team got me in what I wanted and helped with any questions or concerns I had. Really great customer service that's goes the distance. More

by dartagnanbrown90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Jessee
Mar 03, 2022 -

Westside Lexus responded

Thank you for the glowing review! We are thrilled to hear that Kim delivered such a successful purchase experience. Drive safely in your new vehicle, and we hope to see you back again at Westside Lexus!

March 03, 2022

Westside is so helpful and wonderful! It was a very easy experience. I will definitely be a customer for life. More

by JEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Stanberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Westside Lexus responded

Jen, we are delighted to have earned your loyal business! Thank you for choosing Westside Lexus and for stopping by to share your feedback. We wish you safe and happy driving ahead!

March 02, 2022

Great dealership, everyone from sales to service has been friendly and accommodating, even the people at the front desk were very helpful, I’ve bought at least 6 cars from them over the years and have always More

by GKASEE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilber Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Blackmon
Mar 03, 2022 -

Westside Lexus responded

We're so grateful for your loyalty to Westside Lexus! Delivering customer-focused care with a smile is always the goal, and we're so pleased to hear all of our departments are delivering. Thank you for sharing how satisfied you are with your Westside Lexus experience, and we hope to work with you much more as the miles add up!

March 02, 2022

The salesman didn't tell me that the car I bought is not the same package as the one I ordered More

by pei10876
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edwar Guerrero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2022 -

Westside Lexus responded

This is a concerning review to read. We strive to make the purchasing process go smoothly for our guests and it certainly sounds like there was a miscommunication here regarding your purchasing agreement. I would be grateful to discuss this with you more in-depth, but since I am unable to find your contact information from this review, please consider giving me a call. Thank you. James Breaux - General Sales Manager - 1 (281) 558-3030

March 02, 2022

This dealership has taken excellent care of us and our vehicles since 2005. We have referred this dealership to several family members. More

by ssevans2001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Parish
Mar 03, 2022 -

Westside Lexus responded

Your recommendation of our team means so much to us! Thank you for trusting Westside Lexus with your business, we look forward to welcoming you back again down the road.

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