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Westside Lexus

Houston, TX

4.8
7,114 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,115 reviews

December 30, 2021

I’ve dealt with the Westside Lexus over 10 yrs & the staff a had always been courteous and professional, both in sales & service. More

by PEERAYJAY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Bissonett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Westside Lexus responded

Your continued confidence in the Westside Lexus team means the world to us. Thank you so much for the wonderful feedback. We look forward to seeing you again down the road!

December 30, 2021

Both sales & finance executives were excellent, professional & very helpful. We will buy our next car also from Westside Lexus. More

by MADHUA36
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Westside Lexus responded

We're happy to hear the Westside Lexus team goes above and beyond to make sure you always go home happy. Thanks for the kudos and we wish you all the best in your new ride!

December 30, 2021

Sold me a car that needs a whole new command system that cost $6500 not pleased at all. More

by mz_lonnie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jan 13, 2022 -

Westside Lexus responded

I am sorry that you are experiencing issues with your vehicle. We strive to keep our prices competitive, but I understand you are frustrated with the cost of a new command system. If you would like us to set up an appointment I would be happy to help. In addition to this, we can go over the cost and see what options are available. You can give me a call with the information provided here. Thank you, Michael Lorch - Service Department Manager - 1 (281) 582-8654

December 30, 2021

Jeff Margolis did an excellent job with all our paperwork and explaining all the details on the new 2022 Lexus RX350. This is our 6th Lexus RX and we are extremely happy with vehicle and dealership!! Thank More

by grougeau
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Margolis
Dec 30, 2021 -

Westside Lexus responded

Congratulations on your 2022 Lexus RX 350! We are so glad to know that you're satisfied with Jeff and our team, and we really appreciate you stopping by to post a great review. Thank you from all of us at Westside Lexus!

December 29, 2021

The people at this dealership are very competent employees and are very professional in their actions More

by kvinta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nellie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Parish
Dec 30, 2021 -

Westside Lexus responded

Thank you for your confidence in our team! We are proud to have earned your business here at Westside Lexus and we hope to welcome you back again down the road.

December 29, 2021

I’ve purchased multiple cars from Westside Lexus and each experience has been great. Whether buying or leasing a new car or bringing my car in for service appointments, I will always choose Westside Lexus. More

by julie.rodriguez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Westside Lexus responded

Hi Julie - We couldn't be happier to have you as a returning customer! Thank you for choosing Westside Lexus and for stopping by to share this feedback. Safe travels until we see you next!

December 28, 2021

I had a great experience there. I got the car that I wanted at a great price and the service was excellent. More

by baskharone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Westside Lexus responded

We are thrilled that you left with the car you wanted! Thank you for choosing Westside Lexus and for sharing your experience with our team. We wish you safe and happy miles ahead!

December 28, 2021

I had a GREAT experience at Westside Lexus. I had my eye on a specific used vehicle—a hybrid crossover—and my sales rep, Mike, found a GREAT option for me, a 2019 RAV4 that is in mint condition. I enjoyed m More

by courtneye.barrett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Westside Lexus responded

Congratulations on your new-to-you 2019 Toyota RAV4 Hybrid! We're thrilled to hear that Mike was able to assist you so seamlessly so you went home in a car that is right for you. Enjoy your new car and we hope to see you at Westside Lexus again next time!

December 28, 2021

Very easy and pleasant to work with. I would highly recommend them for new or used car purchases. More

by gajdousek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MJ Rizvi
Dec 29, 2021 -

Westside Lexus responded

It's great to hear that you had a pleasant experience with our sales team. Thank you for your support, from the whole Westside Lexus staff! We hope to see you again!

December 28, 2021

Great salesperson Overall great experience would highly Great salesperson Overall great experience would highly recommend to other friends and family Thanks again More

by Mark-mcgraw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Westside Lexus responded

We're glad we provided the top-notch vehicle-buying experience we pride ourselves on, Mark! Thank you for the wonderful feedback and for trusting Westside Lexus with your business!

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