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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,116 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,116 reviews

December 28, 2021

Great salesperson Overall great experience would highly Great salesperson Overall great experience would highly recommend to other friends and family Thanks again More

by Mark-mcgraw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2021 -

Westside Lexus responded

We're glad we provided the top-notch vehicle-buying experience we pride ourselves on, Mark! Thank you for the wonderful feedback and for trusting Westside Lexus with your business!

December 28, 2021

The sales consultant was very professional and very helpful. The finance manager was also very helpful. More

by ebm1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2021 -

Westside Lexus responded

We're glad you had an excellent experience with our entire sales team. Thank you for sharing and for taking your business to Westside Lexus!

December 28, 2021

Friendly and courteous staff who understands good customer service and really listens to what I want. More

by Denise
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Davis
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Dec 29, 2021 -

Westside Lexus responded

We're glad our commitment to client satisfaction is so clear, Denise! Thank you for the tremendous feedback and for doing business here at Westside Lexus - we'll see you again next time!

December 28, 2021

Mr. John Loving was very attentive and spent more time with us when we were looking for the RX 350, More

by paolo7149
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2021 -

Westside Lexus responded

We're thrilled John was able to help you drive home in a car that is right for you. All of us at Westside Lexus hope you enjoy your new Lexus RX 350!

December 27, 2021

Sale went very smooth. Nice facility. After the sale follow up service left much to be desired More

by dhherrington
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wasaff
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2021 -

Westside Lexus responded

We strive to provide excellent care at every phase of the purchase process, including after, and I'm disappointed to hear we've fallen short. If you are willing, I'd like to better understand what has gone wrong and how we can assist. I will look for your contact information, but would you please consider giving me a call? I am eager to help. Best, James Breaux - General Sales Manager - 1 (281) 558-3030

December 27, 2021

Two years working with Jeff Margolis at westside Lexus and we finally got into our GX460. Jeff was a pleasure and delight to work with. He keep his promises and commitments with each passing month. Thank More

by Tyson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Gomez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Margolis
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Dec 28, 2021 -

Westside Lexus responded

We couldn't agree more that Jeff has our customer's best interest in mind. We are so happy to hear you were able to have such a great buying experience with us. We hope you enjoy the new ride. Have a great day!

December 26, 2021

Outstanding service from Alex Wenicke as usual. I will Outstanding service from Alex Wenicke as usual. I will continue to recommend Westside Lexus to all of my friends and family. More

by alchap1127
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
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Dec 27, 2021 -

Westside Lexus responded

We appreciate your 5 star review of Westside Lexus! It's great that Alex delivered a top-notch customer service experience. We are grateful for your recommendation of us to others.

December 26, 2021

Tim Gallagher was great to work with throughout the process. Manny helped us figure out what way to go financially. Would definitely recommend Westside Lexus! More

by zog49
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2021 -

Westside Lexus responded

It is great to hear that Tim and Manny were especially helpful here at Westside Lexus! We are glad that you'd recommend us to others, and we'll see you next time!

December 26, 2021

Very helpful and made the experience of buying Ia card a pleasure. Our salesman was great! More

by Celine Hecht
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Mata
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Dec 26, 2021 -

Celine Hecht responded

Our salesman was great and made the experience of buying a car a pleasure!

Dec 27, 2021 -

Westside Lexus responded

Thank you, Celine, for the wonderful review! We are glad that our team made your purchase a seamless experience. Your business is much appreciated by the entire crew here at Westside Lexus!

December 25, 2021

Ultimate Professionals. John Loving and Lauren Goldman are AWESOME... Great experience all the way around. I always recommend Westside More

by RUNMASTER45
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Goldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
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Dec 27, 2021 -

Westside Lexus responded

Thank you for your confidence in John, Lauren, and our team! We appreciate your business and we hope to have the opportunity to work with you again at Westside Lexus. Safe travels!

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