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Westside Lexus

Houston, TX

4.8
7,234 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,234 reviews

September 24, 2021

All paperwork needed for the car was done quickly and professionally. The employees that I dealt with were courteous. More

by grcswchn
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
Sep 24, 2021 -

Westside Lexus responded

We are so pleased to hear the Westside Lexus team was able to provide such a seamless buying experience for you! This is the type of service we pride ourselves on, and will certainly pass along your kind words to the team. Enjoy the new ride!

September 24, 2021

Our salesman, along with every other Westside Lexus employee we interacted, with was incredibly helpful and always professional. More

by BIGFOOTWOLFF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Davis
Sep 24, 2021 -

Westside Lexus responded

We work hard to make the purchase experience easy and efficient for our guests and it is gratifying that our team did just that! Thank you for coming to Westside Lexus and for taking the time to share your feedback. We wish you safe and happy travels ahead!

September 23, 2021

Westside Lexus is the great dealership.You have great Westside Lexus is the great dealership. You have great customer services, professional staff, very polite staff. We’re very happy to have our 2022 Le More

by thanhhang219
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hai Do
Sep 23, 2021 -

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with the Westside Lexus team. Drive safely in your new 2022 Lexus RX 350L, and we will be sure to pass on the kind words to Hai!

September 23, 2021

They still owe me a windshield replacement and a Uber reimbursement. I had to bring the car back in to have it checked because it ran hot twice. I also had to replace the battery and $800 dollars of susp More

by qbattle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Westside Lexus responded

Thanks for the feedback. I'm sorry that you're disappointed in us. I appreciate you bringing some of these concerns to my attention, and I will work to address them. Please give me a call at your convenience if I can help attend to your concerns. Best, Michael Lorch - Service Department Manager - 1 (281) 582-8654

September 23, 2021

Everything was great with my deal and it was very satisfactory for me. Thank you More

by Gabriel Chacon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Westside Lexus responded

Gabriel, thanks for the review! We're pleased that our team delivered a satisfactory experience here at Westside Lexus.

September 23, 2021

Sales team made the process very easy, from showing us the cars to providing us information on the options available to finding of the right car all the way through financing and walking out with the keys More

by JPMasso
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desmond Johnson
Sep 24, 2021 -

Westside Lexus responded

We love when we can make the car-buying process a breeze! Thank you for the great feedback and for being a valued Westside Lexus customer! Drive safe!

September 22, 2021

Great service will be back, I love Lexus cars. I love my new car service was Awsome More

by LETTYRIOS73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Johnson, Nam Pham
Sep 22, 2021 -

Westside Lexus responded

Thanks for the great review! Congrats on your new purchase, and we wish you many miles of safe driving. Let us know if you ever need anything moving forward!

September 22, 2021

Kindness,product knowledge and customer oriented service makes Lexus on of the top vehicle brands More

by edic65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Davis, Alex Ruata
Sep 22, 2021 -

Westside Lexus responded

We're happy to hear how much you appreciate our personalized and customer oriented care! We want the best for our guests and are always willing to go the extra mile to make sure you have all the information you need. Thank you for taking the time to share your support for Westside Lexus and happy driving!

September 21, 2021

Grate customer service Doug in the used cars was amazing would recommend to anyone looking to buy an auto. More

by Vicky Vedia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Westside Lexus responded

We appreciate your kind feedback, Vicky! Doug will be happy to hear that you had a great experience working with us. We wish you the best in your new ride! - Westside Lexus

September 21, 2021

I have purchased several cars from Westside Lexus and I have purchased several cars from Westside Lexus and never been disappointed in their service. It’s the easiest place in Houston to purchase a car. More

by ELAINE5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Westside Lexus responded

Elaine, thank you for the positive rating! We're so glad we haven't let you down, and we wish you many happy miles in your newest vehicle. Safe travels, from the entire Westside Lexus team!

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