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Westside Lexus
Houston, TX
7,497 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family.
HOLIDAY HOURS: We will be close:
July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,497 reviews
November 15, 2025
All went well. However, we waited 13 months to get our car. We feel that since the first sales person retired, our name got lost somehow. That’s why. But once we go However, we waited 13 months to get our car. We feel that since the first sales person retired, our name got lost somehow. That’s why. But once we got on Shekar’s list, we were in line again. He did make accommodations to wait until we came back from vacation. Appreciate that. More
by elizabethcurry
Verified CustomerEmployees Worked With
November 15, 2025
I would like to appreciate Mr. Doug Phillips for his dedication, attention to detail and for overall being an exemplary person and sales man. Not once there was any confusion nor e Doug Phillips for his dedication, attention to detail and for overall being an exemplary person and sales man. Not once there was any confusion nor errs in the process. He also presented me with some options in regards to having the paperwork sent -FedEx - as I was out of town. It is awesome being represented by Him and I assure you I will be referring friends and family. Thank you for your knowledge and kindness Doug. Finally, I would like to thank the Rest of the Team at Westside Lexus for their politeness and wonderful attention. Definitely a World Class Service where the Client is never undermined. Thank You. More
by efrain3
November 14, 2025
Beautiful, clean dealership. Everyone there seem to be polite and friendly making the purchase of a new car a nice experience. Our sales person, Mrs. Goldman, was very helpful a Everyone there seem to be polite and friendly making the purchase of a new car a nice experience. Our sales person, Mrs. Goldman, was very helpful and professional, and we appreciate her help very much. More
by SLAMB36
Employees Worked With
November 14, 2025
I had a fantastic experience at the dealership. The staff was friendly, and Shannon George was especially invaluable during my vehicle purchase. The young lady in finance was also very helpful, cle The staff was friendly, and Shannon George was especially invaluable during my vehicle purchase. The young lady in finance was also very helpful, clearly explaining everything. Overall, it was an enjoyable experience! More
by sccc28phd
November 14, 2025
The dealership is very nice and very professional with friendly staff that keeps you informed while waiting friendly staff that keeps you informed while waiting More
by kandygirl_26
November 14, 2025
Overall a great experience at Westside Lexus. Very happy with our RX and UX. Thank you! Very happy with our RX and UX. Thank you! More
by JILLARUSSELL
November 14, 2025
I have visited West Side since I started driving Lexus. My service has been excellent. I have had the same service writer and he has been excellent. Jessica is great. My service has been excellent. I have had the same service writer and he has been excellent. Jessica is great. More
by Karen
November 14, 2025
I am revising my rating to 4 star because Manny (the Finance person) called and apologized for delayed response and resolved my concern. Finance person) called and apologized for delayed response and resolved my concern. More
by KKGHARANA
November 14, 2025
I had a great experience during the buying process at westside Lexus, I have to say everything was taken care of in a professional manner. westside Lexus, I have to say everything was taken care of in a professional manner. More
by RICKBLANCO
Employees Worked With
November 13, 2025
The dealership has good physical facility but I was not very impressed with the sales associate. Initially, Mike Bui seemed like a good sales associate. But I was disappointed later. I had to email and tex very impressed with the sales associate. Initially, Mike Bui seemed like a good sales associate. But I was disappointed later. I had to email and text many times to know the status of delivery. On the day of picking up my RX 350h he seemed to be in a rush to send me out of the gate because he wanted to attend another customer. since I had the cashiers check ready with me, I felt I was not very welcome. He did not explain even the basic new features, especially those related to driving assist. I had to learn them while driving back home (very scary in Houston traffic). Next day I called him to know about a concern I had about the charge from finance. He promised that I will get a call from Manny, the finance person, but I am still waiting (three days after) for the call. I expect a little more responsive treatment from a lexus dealership. More
by KKGHARANA
