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Westside Lexus

Houston, TX

4.8
7,088 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,088 reviews

May 19, 2025

Joey is thoughtful, quick with a joke, and extremely knowledgeable about pretty much everything. He was extremely transparent and made the car buying experience hassle-free. I couldn’t have asked for a More

by Bridget
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Bruns
May 20, 2025 -

Westside Lexus responded

Bridget, we're delighted to hear that Joey made your car buying experience at Westside Lexus so enjoyable and transparent. Thanks for sharing this wonderful feedback!

May 18, 2025

Very nice and clean, short wait , staffs are very friendly. Really like the place where they keep the cars (inside) More

by vmai55
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Westside Lexus responded

Thank you for sharing your experience with us at Westside Lexus! We're delighted to hear that our friendly staff and clean facilities made a positive impression on you. We look forward to welcoming you back soon!

May 17, 2025

I did not work with Joey at all. Regardless all the services I received during the purchase of my new vehicle I could have done it online at at the comfort of my home - no personal s More

by Sagun
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Broussard
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025

We have purchased several Lexus cars since 1999. In the past, we were given a gift. Maybe only a Lexus cap or something. Now, the attitude is all different. It is like we are lucky that we can b More

by abyrdtx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Westside Lexus responded

Thank you for sharing your experience with us at Westside Lexus. We appreciate your loyalty over the years and understand how market changes can impact expectations. It's great to hear that Mark provided excellent service, and we'll be sure to pass along your feedback!

May 17, 2025

Alex was excellent - dealership has good reputation. . my experience in the finance dept was not great. I did not get the rate I was expecting and I have 820 credit score and hard sale on the warranty More

by melindawooten
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
2.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Westside Lexus responded

Thank you for sharing your experience with us at Westside Lexus, Melinda. We're glad to hear that Alex provided excellent service and Christian was able to assist with the warranty packages. We appreciate your feedback regarding the finance department, as it helps us improve our services. If there's anything else we can do for you, please let us know!

May 16, 2025

The dealership was pleasant and easy to work with and our salesperson, Jay Brown, was knowledgeable, friendly and very helpful. He was particularly helpful getting a car that would meet our needs. More

by don90
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Westside Lexus responded

We're delighted to hear that Jay Brown and the Westside Lexus team provided such a pleasant experience. It's great to know you found exactly what you needed with their help! Enjoy your new car!

May 16, 2025

The service I received was great and I would definitely recommend my friends and family to choose Westside Lexus. More

by tyronekimble
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Lorch
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Wasaff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Westside Lexus responded

Thank you for recommending Westside Lexus! We're delighted to hear that you had a great experience with our service. We look forward to welcoming your friends and family in the future!

May 16, 2025

I randomly pick a sales person from Westside Lexus’s website. I callled Merrell on Wednesday morning, went to the dealership that same afternoon, and completed my entire purchase before 6pm. Merrell ext More

by laurenjanae_02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Westside Lexus responded

Lauren, we're delighted to hear that Merrell provided such a fantastic experience at Westside Lexus! It's great knowing he made the process smooth and met all your needs. Thank you for recommending him and choosing us for your purchase!

May 16, 2025

Westside Lexus provided Stellar service when purchasing my vehicle. Nick Dallos my sales guy is very professional. Christian in finance is thorough and amazing. Christopher Nemoto in Service is punctual a More

by luke_neri67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Nemoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dallos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Westside Lexus responded

Luke, we're delighted to hear that Nick, Christian, and Christopher made your experience at Westside Lexus exceptional. Thank you for sharing such positive feedback!

May 16, 2025

Excellent service at Westside Lexus. Alex W. and Homer H. were very helpful and informative. Great experience, highly recommend! I love my new RX 350! More

by CELDER78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Homer Hsu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Westside Lexus responded

Thank you for sharing your experience with us! We're delighted to hear that Alex and Homer provided excellent service at Westside Lexus, and we're thrilled you're enjoying your new Lexus RX 350. Safe travels ahead!