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Westside Lexus

Houston, TX

4.8
7,037 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,036 reviews

July 08, 2021

Excellent customer service by the representative and the Finance Manager, they were very friendly and knowledgeable. There was no pressure in buying the vehicles. Thank you. More

by TCHINOY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Westside Lexus responded

Thank you for taking the time to let others know about your positive car-buying experience with Westside Lexus! We are delighted our team was able to seamlessly find you a car that is right for you. Enjoy and have a great day!

July 08, 2021

The sales experience was wonderful. Shannon is a professional knowledgeable salesperson. However the onboarding department that is supposed to show and even add apps is lacking. Made the appoin More

by valann425
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Westside Lexus responded

This review is a bit disappointing to read, and it doesn't sound like the exceptional service we pride ourselves on here. I would be more than willing to speak with you directly about your newly purchased vehicle and ensure that we answer any lingering questions. Please don't hesitate to give me a call. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

July 08, 2021

This dealership was extremely helpful and inviting! I worked with Alex Owens and he helped me (and my mother) every step of the way with this process. He was attentive and motivated to help me get exactl More

by Devynn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Westside Lexus responded

Thank you so much for the positive review! We pride ourselves on delivering a straightforward and seamless experience for our guests and are thrilled you had a positive visit while you worked with Alex. It makes our day that he was able to find you a car that is right for you. We hope you enjoy the new ride! - Westside Lexus

July 08, 2021

As always there a 1st class dealership especially dealing with Steve Machann making it an excellent experience compared to our earlier pathetic experience at The Lincoln dealership More

by VOVO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Tran
Jul 09, 2021 -

Westside Lexus responded

We are happy to hear that you had such a successful time working with Steve and the team! Thank you from all of us at Westside Lexus and safe travels ahead!

July 07, 2021

The sales person who I've worked with on a previous person is quick, dependable, friendly and professional. I know I can count on him to find the vehicle I'm looking for. More

by tsalas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Westside Lexus responded

Thank you for the positive feedback. We're glad to hear the Westside Lexus team has been able to earn your confidence and support, and we hope to see you back again down the road! Safe travels!

July 07, 2021

I love this dealership!!! They are very polite and professional and my sales guy, Danny Garza, was outstanding and Sam also. I was at Sterling McCall Lexus before I went here and the difference is lik More

by CSAN5000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with our team at Westside Lexus, and we will certainly let Danny and Sam know that you appreciate their help. We hope to see you again sometime!

July 06, 2021

Beautiful, clean dealership with kind sales and finance professionals. Not my first purchase, won’t be my last. My entire family purchases their cars from here! More

by Stephanie K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Westside Lexus responded

Stephanie - Thank you for the great feedback! We are thrilled to hear that you and your family have had such successful purchase experiences working with us. Drive safely in your new vehicle, and enjoy it! We are looking forward to seeing you again at Westside Lexus!

July 06, 2021

Steve Machann does what he does..deliver! This is our 15th year of coming to Steve for my wife’s car, always shows many options and many products for us to be able to make an informed decision! More

by WEBB.BISHOP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Westside Lexus responded

Thank you for taking the time to share! We are very proud of our team, and it means a lot to hear that you are so confident in Steve to get the job done. Drive safely, and we will be sure to let him know how much you appreciate his help! - The Westside Lexus team

July 06, 2021

Westside LEXUS has many selection on cars and my salesperson, MJ, was friendly and patient with me. I will recommend your location to whomever that are interested in buying a car. More

by Kani
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MJ Rizvi
Jul 07, 2021 -

Westside Lexus responded

Kani, we really appreciate your recommendation of MJ and the team! Thank you for coming to Westside Lexus and for taking the time to share your experience. Safe travels in your new car!

July 04, 2021

Is very attractive and well arranged. Our agent, Gonzo, was very courteous and informative. We were pleased with him and he answered all our questions. More

by cabarrett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gonzo Jimenez
Jul 06, 2021 -

Westside Lexus responded

Thank you for posting about your experience working with Gonzo! We love to hear that he provided informative service so you could be confident in your purchase. Congratulations and safe driving!

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