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Westside Lexus

Houston, TX

4.8
7,119 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,119 reviews

June 27, 2021

Shawn (sales) was very patient and cordial with me. Even though I did not get the color I really wanted (red), Shawn helped me make the best decision taking advantage of the month’s deal with a promise to g More

by yiburns
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Westside Lexus responded

We are so happy to hear that Shawn could assist with your purchase and we appreciate you sharing this feedback about him and Sam. Thank you so much for trusting your business with Westside Lexus! Safe travels and we look forward to working together next time.

June 27, 2021

My service was absolutely amazing. Jeffery Beyers us an outstanding salesman. There were no hassles, he knows exactly what I wanted and delivered. My deal was complete in under two hours snd I picked up my More

by MELISSA.GLAZER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Tran
Jun 28, 2021 -

Westside Lexus responded

Melissa - we strive to make the buying experience an exceptional one for our guests, so this review is music to our ears! Thank you for trusting the Westside Lexus team with your vehicle buying needs, and safe travels in your new wheels!

June 26, 2021

This was my wife and I’d first time buying a vehicle on our own and the process was great. Treated like family and worked with us on every aspect. 10/10 would absolutely recommend Westside Lexus! More

by Hunter Anderson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gonzo Jimenez
Jun 28, 2021 -

Westside Lexus responded

Hunter, thank you for taking the time to leave us a review! It was our pleasure to assist you and your wife here at Westside Lexus, and we will certainly pass along your kind words. We hope that you continue to enjoy your newly purchased vehicle!

June 26, 2021

Great Dealership, will definitely recommend to all friends and family! I’m so glad I chose Westside Lexus to purchase my new car! Salesman Joey Broussard is great to work with!! More

by candicea81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Jun 28, 2021 -

Westside Lexus responded

We are grateful to have earned your five stars and your recommendation! Thank you for taking the time to let others know what being a guest at Westside Lexus is like. We will certainly let Joey know you appreciated his assistance. Enjoy the new ride!

June 26, 2021

I’m so very happy my car and Hai Do is very nice, he is good salesman . More

by cindyvu7475
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hai Do
Jun 28, 2021 -

Westside Lexus responded

Thank you so much for taking the time to let us know how happy you are with your experience! We are delighted Hai Do was able to make sure you went home in a vehicle that is right for you. All of us at Westside Lexus wish you many safe and happy miles!

June 25, 2021

Steve, my salesperson, was personable and knowledgeable. He really cares about his guests. More

by KENUSL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Westside Lexus responded

Thank you for taking the time to share your kind words about Steve! We appreciate your business and we hope to work with you again at Westside Lexus. Drive safely!

June 25, 2021

They were very friendly and easy to work with. Got there to meet Mike at 9:30 and drove out with my new car about 12:30. Mike did not pressure on anything about my trade in or my wants on the new car. More

by BetGlona
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Jun 25, 2021 -

Westside Lexus responded

All of us at Westside Lexus appreciate your positive review! Providing a seamless car-buying experience for our valued guests is our goal, so we will certainly give Mike your kudos for a job well done. We are glad he could send you home in a car that is right for you. Safe travels!

Jun 26, 2021 -

BetGlona responded

I already gave you the review on Mike Gonzales which was great and the man handling the financial part was Anil Sharma and he also did a great job. When doing the review the I actually started to say Manuel or Nam and relized it was wrong with the one star and would give Anil a 5 star also but it would not let me go back and do it.

June 25, 2021

Really friendly people and really nice service . Pleasure to work with these people More

by ABIDI2009
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philippe Haddad
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Jun 25, 2021 -

Westside Lexus responded

Thank you for the pleasant review. We strive to go above and beyond for our guests and will make sure the Westside Lexus team knows their commitment to customer satisfaction was recognized. We hope to see you next time. Safe travels!

June 25, 2021

Everything about my purchase was 5 Star! Jim and JT took excellent care of me and it was completely hassle free. I will definitely be purchasing my next vehicle here and I highly recommend this dealership. More

by deborah8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Westside Lexus responded

Deborah, there is nothing better than hearing that our team made the purchase process easy! Thank you for choosing Westside Lexus and for mentioning the help you received from Jim and JT. Safe travels in your new car!

June 25, 2021

Mr. Garza gave me excellent customer service. He gave and kept his word and helped me with transportation after my purchase More

by rbates_esq
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Westside Lexus responded

Congratulations on your new car! We are thrilled that our team went above and beyond to make you a happy customer and we are grateful for your feedback. Thank you from all of us at Westside Lexus!

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