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Westside Lexus

Houston, TX

4.8
7,104 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,104 reviews

June 01, 2021

Shannon George has been an excellent sales person. He went out of his way to offer support for me to understand the technology in my new Lexus. More than once he spent time to help me. I know I can call More

by SANDRA28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Westside Lexus responded

Thank you for the positive review, Sandra! We're so happy to hear that Shannon has taken such great care of you, and we appreciate you trusting the Westside Lexus team with your business. If there's anything else we can do for you, don't hesitate to get in touch. Safe travels!

June 01, 2021

UNIQUELY POSITIVE EXPERIENCE - not like the usual hours-long war of attrition car buy experience! We just bought a new Lexus RX 350 from Dallas Chamberlain at Westside Lexus. Dallas helped us to fin More

by carmenclarke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nam Pham, Dallas Chamberlain
Jun 01, 2021 -

Westside Lexus responded

Congratulations on your new Lexus RX 350! and thank you for the marvelous feedback! It makes our day to hear that we were able to provide the positive experience you have mentioned. We will be sure to let Dallas and our team know you are appreciative of all the help during your visit. All of us at Westside Lexus are grateful to have earned your business and hope to see you again down the road. Take care and enjoy the new ride!

June 01, 2021

David was great to work with. He made sure we were pleased with our purchase. He took the time to let us look at different vehicles and was not “pushy”. More

by heye94
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Westside Lexus responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. We will be sure to let David know his help was appreciated during your visit. All of us at Westside Lexus hope you enjoy the new ride! Take care!

June 01, 2021

Just a fantastic experience. Jeff Margolis was wonderful to work with. No pressure. No hurry. His patience was remarkable. Just a great experience at Westside More

by mbritt96
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Margolis
Jun 01, 2021 -

Westside Lexus responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a seamless purchase experience working with Jeff. Drive safely, and we hope to see you back at Westside Lexus!

May 31, 2021

I enjoy my experience at the dealer. I found me Sterling Sine very helpful and did his best with our decision of having a new car. More

by Randal L abshier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Westside Lexus responded

Randal - thanks for taking the time to review Westside Lexus! We're happy to hear that our team walked you through the purchase of your new car!

May 31, 2021

EXCELLENT SERVICE. SUPERB CUSTOMER SERVICE. Ms. Mary and Mr. Merrell provided another GREAT EXPERIENCE from a repeated buyer at the same dealership. Ms. Judy also provided another GREAT finance experie More

by KT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Westside Lexus responded

This review made our day! Thank you so much for your enthusiastic support of our team - we're delighted to know we've been able to provide the outstanding customer care we strive for. We are sincerely grateful for your repeat business and hope your newest vehicle exceeds your expectations. See you next time, from all your friends here at Westside Lexus!

May 31, 2021

Very accommodating and willing to pleaseMade everything Very accommodating and willing to please Made everything easy very quickly gave information and polite. Answered all questions and went above requir More

by beverly.laymon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Guerra, John Parish
Jun 01, 2021 -

Westside Lexus responded

Thank you for trusting Westside Lexus with your business! We look forward to taking care of you in the future!

May 31, 2021

Friendly, knowledgeable associates, beautiful facility, great product! This is my 4th Lexus product. Did not even look around when I decided to buy a new vehicle. More

by melaniep318
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Davis
Jun 02, 2021 -

Westside Lexus responded

Melanie, we are delighted to have you as a customer! Thank you for choosing Westside Lexus, and for taking the time to share your excellent feedback. Enjoy your new car and we hope to see you again down the road!

May 30, 2021

Sterling was nice, helpful and guided me to the process of choosing the car with the best options. Feeling confident that was an excellent decision. His help was definitive with our decision. More

by Acabahier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Excellent service
Jun 01, 2021 -

Westside Lexus responded

Thank you for your five stars! We are delighted to hear that Sterling helped you drive home from Westside Lexus in the right car for you. Congratulations from our entire team!

May 30, 2021

I had a wonderful experience in leasing my Lexus NX300. From the beginning Jeff was awesome and on point. He kept me up to date with the process and about the inventory. More

by Uzair
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Margolis
Jun 01, 2021 -

Westside Lexus responded

Thanks for shopping with Jeff at Westside Lexus. We're thrilled to hear that you are on the road in your Lexus NX300 and we wish you safe travels!

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