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Westside Lexus

Houston, TX

4.8
7,093 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,097 reviews

April 10, 2021

This is one of dealer that I always love , because their service is very awesome, professional and friendly. Especially Joey Has taken care of his customer very good. More

by loanpham960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Westside Lexus responded

"Awesome, professional and friendly" are all words we love to see. Thank you for the wonderful feedback about Joey and our Westside Lexus team! We wish you many safe miles in your new vehicle.

April 10, 2021

Always courteous and accommodating. Really appreciate John Loving and “the genius”. Alex Rusta. Have gotten cars from Lexus since the nineties because of the courteous treatment. More

by BBAKE467
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Ruata
Apr 12, 2021 -

Westside Lexus responded

Thank you for sharing your feedback. It is a privilege to have earned your business at Westside Lexus!

April 10, 2021

Excellent service and beautiful place!! I love my new car, thank you so much for everything, very nice people work there! Incredible experience! 100% recommended More

by MARIANA_ARRAGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Westside Lexus responded

Mariana, thank you for taking the time to leave us a review! We couldn't be happier to hear that you had a great experience working with our team at Westside Lexus, and we will certainly pass along your kind words. We hope that you continue to enjoy your new car!

April 09, 2021

I live in Seabrook and was definitely worth the drive for me. I’ve been shopping for the right vehicle for a few months and the connection and customer service is what made me decide to purchase my vehicle t More

by rbamrhine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Mata
Apr 09, 2021 -

Westside Lexus responded

Thank you so much for recommending Westside Lexus! We really appreciate you making the trip to see us and are delighted to hear that you had a five-star experience working with Frank. Safe travels in your new vehicle!

April 09, 2021

Very profesional, courteous and many thanks to Mr. Joey Broussard for overinflated all our needs and making it easy to purchase our 4th Lexus. Thanks More

by j.delgado6053
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Apr 12, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Westside Lexus, and we will certainly let Joey know that you appreciate his help. We hope that you continue to enjoy your new ride!

April 09, 2021

After shopping several high end brands, nothing came close to the service standards Lexus offers. Steve Davis in sales was knowledgeable and patient without being aggressive or pushy. He was truly there More

by The Loretos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Davis
Apr 09, 2021 -

Westside Lexus responded

It means a lot to hear that our service stands out to you. Thank you for sharing such excellent feedback about Steve and our Westside Lexus team! We hope that you are enjoying your new vehicle and look forward to working together in the future.

April 09, 2021

Great buying experience thanks to friendly staff, clean showroom / cars, nice selection, & good service. Save yourself the time & trouble & work with the professionals at Westside Lexus. More

by Buyer sg 77094
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Jessee
Apr 09, 2021 -

Westside Lexus responded

We appreciate your trust in the Westside Lexus team and want to say "thank you" for buying your new vehicle with us! Thanks for the kind words about our friendly staff and clean showroom - we're trying to keep it as safe and squeaky clean as possible, so we appreciate the feedback!

April 09, 2021

My salesman, David Wassaff was very friendly, knowledgeable and helpful! the finance department (Judy) answered all of my questions, and there were a lot! I strongly recommend Westside Lexus! More

by kimberlyamcdonald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Westside Lexus responded

Kimberly, thank you for taking the time to leave us a review! We couldn't be happier to hear that David and Judy took good care of you here at Westside Lexus, and we will certainly let them know that you appreciate their help. We hope to see you again sometime!

April 08, 2021

West side Lexus dealership is a First Class dealership. The facility is inviting and comfortable. The Sales, Service, and Financial department personnel are friendly and accommodating and most efficient.i More

by schroe1933
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Guerra, John Parish
Apr 08, 2021 -

Westside Lexus responded

We couldn't have asked for a better review! Your confidence in our whole team means the absolute world to us. We're so lucky to have you in the Westside Lexus family!

April 08, 2021

Financial Department Sucks. It has been more than five weeks since I had an accident, and yet to get a correct letter of Guarantee.. If it was not for Mary then I would not purchase any Lexux. More

by BRIJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Westside Lexus responded

I am sorry to hear about the delay regarding your letter of guarantee. We never want to inconvenience a guest, so it is disappointing that you haven't received the prompt, seamless service we expect from our team. I would like to ensure that your concerns are addressed as quickly as possible. I will look for your contact information, but please feel free to reach out to me as well. Thank you, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

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