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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,195 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,195 reviews

May 07, 2021

I am happy and satisfied with the Outstanding services by Mr Lauri and Mr Anil Sharma. A little disappointed though on the size of dvd installed. My expectation was the factory type dvd. More

by EMERI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2021 -

Westside Lexus responded

Thank you for the great feedback! We strive to deliver professional and knowledgeable service, and it is wonderful to hear that this was reflected in your time working with Lauri and Anil. With that said, we want the most for our guests, and I would be happy to speak with you to see if I can better address your concerns. If you are interested in having this conversation, please do not hesitate to reach out. Best, Michael Lorch - Service Department Manager - 1 (281) 582-8654

May 06, 2021

I had the absolute best experience with Westside Lexus! Every single person was kind, knowledgeable, and never put any pressure on anyone! I would definitely recommend them to a friend. More

by brookewilby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2021 -

Westside Lexus responded

Thank you for the great review, Brooke! We appreciate your support and are happy to hear that you had such a successful experience working with the Westside Lexus team. Drive safely, and we hope to see you again down the road!

May 06, 2021

Great customer service. Edwar was able to help us got the car we wanted in a timely matter. Always a great time here at Westside! More

by Karennguyen2310
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwar Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2021 -

Westside Lexus responded

Karen - we're delighted to hear we're achieving our goal of providing outstanding customer service. Thank you for choosing Westside Lexus and see you next time!

May 06, 2021

I purchased this car without seeing it in person because of the trust I have in West Side Lexus. All of the staff I dealt with were extraordinarily professional. Judy, Mary Margaret and Gonzo have my full More

by GARY87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gonzo Jimenez
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May 07, 2021 -

Westside Lexus responded

Gary - we're thrilled to hear you had a fantastic experience with your sight-unseen vehicle purchase and we're grateful to have earned your business. We'll be sure to pass your compliments along to Judy, Mary Margaret, and Gonzo for their outstanding work. Thank you for choosing the team here at Westside Lexus - it was a pleasure to serve you. Drive safe and see you next time!

May 05, 2021

Professional experience, gave me what I want in 1 hr drive out , Kim did amazing job to help me get what I want , I was glad that I went there . More

by moalsady8585
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Jessee
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May 06, 2021 -

Westside Lexus responded

Congratulations on your new car! It is wonderful to hear that Kim and the team took such great care of you and made you a happy customer. Thank you from all of us at Westside Lexus!

May 05, 2021

Beautiful dealership. The receptionist/technical assistant was very nice. There was an unpleasant smell. (Fuel, gasoline) Mike Shafer was not nice. Alex Owens was nice, but he wasn’t very clear answ More

by Rosana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Owens
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
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May 06, 2021 -

Westside Lexus responded

Rosana - Thank you for taking the time to leave us this feedback. We do strive for exceptional service here, and I'm a bit disappointed that our entire team didn't leave you with the same positive impression. I will be sure to share this with the appropriate personnel. I would also be more than willing to speak with you directly and answer any lingering questions you have about your vehicle. Please don't hesitate to give me a call. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

May 05, 2021

This is our second vehicle with Mike. He was excellent to work with. Everyone in the auto industry should be like Mike. I have shared his contact info with many. More

by adudley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We are pleased to hear that Mike took good care of you here at Westside Lexus, and we will certainly let him know that you appreciate his help. It means a lot to know that we have earned your recommendation and returning business, and we look forward to your next visit!

May 05, 2021

Alex Owens was very professional and knowledgeable. His salesmanship was excellent. He took the time to show me how the apple app worked in the car More

by dpshearer0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nemoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2021 -

Westside Lexus responded

Thank you for posting about your experience working with Alex! We are delighted to hear that he explained the features of your new vehicle so you can be confident out on the road. Safe driving from our Westside Lexus team!

May 04, 2021

I have never experienced such a high level of customer service and professionalism. I would highly recommend West Side Lexus to all my family, friends and colleagues. More

by Tania.impastato
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2021 -

Westside Lexus responded

Tania - What a wonderful review! It really means a lot that you would recommend Westside Lexus to your friends and family, and we appreciate you trusting us with your business. Happy travels in your new vehicle!

May 04, 2021

We have taken our SUV's to Westside Lexus for many years. They are the best in the business! They are kind, courteous and always professional. More

by Starphysix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathleen Arms
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May 04, 2021 -

Westside Lexus responded

We appreciate your business over the years! It is wonderful to hear that you are so confident in the Westside Lexus team to get the job done. Drive safely, and we are looking forward to seeing you back next time!

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