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Westside Lexus

Houston, TX

4.8
7,139 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,139 reviews

December 30, 2020

Awesome experience....amazing service....stress free deal...will recommend this dealership to all my fMiky and friends...Jeff and Anil were very kind and understanding towards my needs. More

by dkaranjia
Recommend Dealer
Yes
Employees Worked With
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Margolis
Dec 30, 2020 -

Westside Lexus responded

Thank you for the review! Jeff and Anil are both excellent members of our team at Westside Lexus, and we will be sure to let them know that you appreciate their help. We hope that you continue to enjoy your newly purchased vehicle!

December 29, 2020

The entire experience at Westside Lexus was first-rate. Jeffery Byers is a pleasure to deal with. Great customer service provided by everyone I was worked with. More

by JP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hai Do
Dec 30, 2020 -

Westside Lexus responded

JP, we are thrilled that your experience with Jeffrey and the team was excellent from start to finish! We are honored to receive your business and your stellar feedback. Thank you for choosing Westside Lexus. Our team wishes you safe travels and a happy New Year!

December 29, 2020

Nice looking dealership. Friendly people. Could have given us a better price and more perks for the car we purchased. Our First buy in this Lexus dealership. More

by Remyfeli36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
4.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Westside Lexus responded

Thank you for allowing us the chance to assist you. I'm very glad to hear that you enjoyed working with our team although I'm disappointed that you weren't completely satisfied with your purchase. I appreciate this feedback and if there is anything further you would like to share, I would be glad to take your call. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

December 29, 2020

Danny made the entire deal painless and memorable. That’s tough to say from a guy who’s been in the industry for 15 years. Ask for him by name if there’s a vehicle you are interested in. More

by Happy buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Westside Lexus responded

Thank you for posting about your 5-star experience with our team member Danny. It means a lot to hear that you enjoyed your visit. On behalf of all of us at Westside Lexus, we wish you safe travels!

December 28, 2020

It was a great experience. I would recommend westside lexus to my friends. Everyone was very friendly and the negotiation of the vehicle went smoothly. My wife is extremely happy with her vehicle. Thank More

by sharris17502
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Westside Lexus responded

Congratulations to your wife on her new vehicle! We appreciate your business and are happy to hear that you had such an exceptional purchase experience. Drive safely, and we hope to earn your business again at Westside Lexus!

December 28, 2020

I Love it! The sales man is very nice and knowledgeable. He was very sweet ans funny. I found exactly what I was looking for. Will refer him customers. More

by lanalely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Homer Hsu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Dec 28, 2020 -

Westside Lexus responded

Thank you for taking the time to review us! Hearing that you are so confident in the Westside Lexus team made our day. We appreciate your business and are wishing you many safe and happy miles in your new vehicle!

December 28, 2020

I Love it! The sales man Hai Do is very nice and knowledgeable. He was very sweet ans funny. I found exactly what I was looking for. Will refer him customers. More

by baongocalt
Recommend Dealer
Yes
Employees Worked With
Hai Do
Dec 28, 2020 -

Westside Lexus responded

We love happy customers! It's fantastic to hear that you enjoyed working with Hai to get into your new vehicle. Congratulations and thank you for your business! - Westside Lexus team

December 27, 2020

Awesome experience, awesome service! Would definitely recommend to friends and family when buying a car! Really a quick, courteous, professional all around car buying experience! Thank you all so much! More

by zacharyalbarrett2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Westside Lexus responded

Zachary - thank you for shopping at Westside Lexus! We strive to deliver a seamless experience and I am glad that came through to you. Congrats on your new vehicle and drive safely!

December 27, 2020

Quick and easy purchase!! The salesman had the suv ready for me too look at when I arrived. Nice people and beautiful dealership!! I will be back again!! More

by Tanyaleaweaver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Westside Lexus responded

Thank you so much, Tanya! It is our goal to deliver a seamless sales process and we are happy to hear that our Westside Lexus team hit the mark!

December 27, 2020

Very please with the service, nice advisor, car well taking care except receptionist did not notify advisor so I end up wait for over 30 minutes and find advisor by myself. More

by LAN1102
Customer Service
Recommend Dealer
Yes
Employees Worked With
Chris Nemoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Westside Lexus responded

Thank you for taking the time to leave us this feedback. It was our pleasure to assist you, and I do apologize for the delay here. I will be sure to share this with my team, and we will work to improve our process going forward. If there is anything more we can do to assist you, please don't hesitate to give me a call. Thank you, Michael Lorch - Service Department Manager - 1 (281) 582-8654

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