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Westside Lexus

Houston, TX

4.8
7,137 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,137 reviews

December 02, 2020

Outstanding painless process, much improved from several years ago. Jeffery Byers is an excellent salesman as always. Nam Pham and his up beat personality made the paperwork process flow smoothly in what co More

by marcalawrence
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dallas, Nam Pham, Charli Byers
Dec 02, 2020 -

Westside Lexus responded

We truly could not ask for better feedback! We strive to make the purchasing process seamless, and it means a lot to hear that this was reflected in our time working with the Westside Lexus team. We appreciate your business and will be sure to pass on the kind words to Jeffery, Nam, and Dallas. Enjoy your new vehicle!

December 02, 2020

Beautiful dealership, friendly people. Best car buying experience I have had. Jeffery made the whole transaction enjoyable. JT in finance was very helpful as well. Thank you More

by Basketballjones039
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Breaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Brush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JT Teodoro
Dec 02, 2020 -

Westside Lexus responded

We couldn't have asked for better feedback! It's wonderful to hear that Jeffery and JT made your buying experience so special. Welcome to the Westside Lexus family - we hope you're loving your new car!

December 02, 2020

This is my fourth Lexus and Steve Machann has handled every transaction (12 years) Contacts me if there are incentives that will save me money when it is time to trade in.. Professional and remembers h More

by Georgia A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Westside Lexus responded

Georgia - We can't thank you enough for your 12 years of business - wow! It's fantastic to hear that you can turn to Steve whenever you're in need of a new Lexus and know that you will be well taken care of. We're delighted that you're enjoying your Lexus NX 300.- congratulations! Thank you again for your support and we'll see you next time.

December 02, 2020

Management and sales are very fair and easy to deal with. They went out of their way to be helpful. Great buying experience. GL 63 AMG used car purchase @ Westside Lexus. More

by gweber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bob mngr, Catalina sales
Dec 02, 2020 -

Westside Lexus responded

Thank you for taking the time to share your experience working with us! We appreciate your business and are thrilled to hear that you are so pleased with your new vehicle. Safe travels, and we hope to work with you again down the road! - The Westside Lexus team

December 02, 2020

I had a wonderful experience in buying my new Lexus at Westside Lexus. The clientele was friendly and courteous in directing me to the vehicles I wanted to see in reality. I had been searching online More

by patdwrds
Recommend Dealer
Yes
Employees Worked With
Sinh Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Laven
Dec 02, 2020 -

Westside Lexus responded

Thank you for trusting us with your business. We are committed to finding the perfect vehicle for guests and I am glad to hear that our team hit the mark. On behalf of everyone at Westside Lexus, safe travels in your new ride!

December 02, 2020

We had a pleasant experience with Joey Broussard and nam Pham. Everything was explained throughly. Would have loved to get better pricing on trade in so we could have left with two vehicle instead of on More

by Ty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey broussard, Nam Pham
Dec 02, 2020 -

Westside Lexus responded

Ty, thank you for the review! We are grateful that we got the opportunity to work with you here at Westside Lexus, and we will be sure to let Joey and Nam know that you appreciate their help. Enjoy your new vehicle!

December 02, 2020

Excellent selection. Low pressure professional sales team that really know their full product line. Great service department with an equally professional team there with people like Laura Brown. More

by Mbecktx6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Westside Lexus responded

Thank you for the kind words and for shouting out Laura! We strive to make the purchasing process stress-free, so it is great to hear that this was reflected in your visit. Enjoy your new vehicle and safe travels! We are looking forward to working with you again at Westside Lexus!

December 02, 2020

I have been going to Westside Lexus for 11 years. They are always professional and nice to work with. They take very good care of my car. More

by mwilhelmtx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sinh Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Owens
Dec 02, 2020 -

Westside Lexus responded

We're so lucky to have you in the Westside Lexus family! It's always a pleasure taking care of you and your vehicle. Thank you for trusting us with your business over the years!

December 01, 2020

Excellent Customer service. Easy to work with I am a return customer and have been very pleased with all of my purchases from westside Lexus. More

by gary.donelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
Dec 01, 2020 -

Westside Lexus responded

Gary - thank you for your loyalty to Westside Lexus. It is wonderful to hear that our team continues to provide you with the 5-star service that we strive to offer. Hope to see you next time!

December 01, 2020

Manuel Gomez was nice to work with, very professional and responsive. Financing was quick and efficient. I came up there when the car was supposed to be ready, but ended up sitting around for a few hours wai More

by Marbamarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Gomez, Nam Pham
Dec 01, 2020 -

Westside Lexus responded

Thank you for taking the time to review us! We apologize if your visit took longer than we had anticipated as it is never our intention to inconvenience our guests. We appreciate your feedback and are thrilled to hear that you are so satisfied with your new vehicle. Congratulations, and are wishing you many safe and happy miles down the road! - The Westside Lexus team

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