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Westside Lexus

Houston, TX

4.8
7,054 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,054 reviews

November 01, 2020

Everyone at this dealership is very professional. It was an all-around good experience from start to finish. I am very happy with my purchase. A great big Thank you to all of you involved. Please put JT on More

by Caryn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JT Teodoro
Nov 02, 2020 -

Westside Lexus responded

Thank you, Caryn, for taking the time to review Westside Lexus! We're thrilled to hear that JT was such a pleasure to work with and we look forward to seeing you next time!

October 31, 2020

Top notch waiting area for clients waiting on cars. Liked my new car sitting inside the dealership. Cleanliness. Professionalism. Shakira took time to show me works of new car. More

by sleighdrvr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer condescending attitude. I am native Houstonian have so many friends families from st Agnes Jesuit I will tell more about his attitude
Nov 02, 2020 -

Westside Lexus responded

Thank you for the fantastic feedback about our service and facilities! We are delighted to hear that Shakira explained the features of your new ride so that you can be confident out on the road. Happy driving!

October 31, 2020

Everyone was very friendly, informative and helpful. I am very happy with my purchase and will recommend to others in the future. Many thanks to wveryone. More

by misscjlee
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anil, Gonzo Jimenez
Nov 02, 2020 -

Westside Lexus responded

Thank you for trusting Westside Lexus with your business! We're pleased to hear that our team helped you purchase a vehicle that suits your needs. Congrats and safe travels!

October 31, 2020

Westside like is Awesome! Everyone I worked with - Doug, Christian and Judy- were very professional, yet really down to earth. They made me feel comfortable and handled my purchase just as I requested More

by phenry2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2020 -

Westside Lexus responded

It makes us so happy to see this wonderful feedback about our team. We are delighted that Doug, Christian, and Judy made it easy for you to get into your new vehicle. Thank you so much for taking the drive out to see us at Westside Lexus! We appreciate your business and would love to see you for your first oil change.

October 30, 2020

Mary Margaret and Merrill did an excellent job. We really appreciate their approach and everyone on the team made it a great experience. This is our fourth vehicle we’ve purchased from Mary Margaret and she More

by BRIAN.FRALICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2020 -

Westside Lexus responded

Hi Brian - Thank you for taking the time to review us! It is excellent to hear that Mary and Merrill delivered such a fantastic purchase experience. We appreciate your business and hope to work with you again at Westside Lexus!

October 30, 2020

After searching the entire state of Texas, Jeff worked hard to find our Lexus We drove 250 miles from Dallas 100% worth it Outstanding Job!! More

by bobhultstrand
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Margolis, Nam Pham
Oct 30, 2020 -

Westside Lexus responded

We're thrilled to hear that Jeff went above and beyond to make your visit worth the drive, Bob! Thanks for your confidence in Westside Lexus - we hope you're loving your new car!

October 30, 2020

I have purchased four vehicles and leased one free Westside Lexus over the last 15 years because of their excellent vehicles and first class service. I expected to continue working with them for year More

by leel1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Tran, John Parish
Nov 02, 2020 -

Westside Lexus responded

We can't thank you enough for your repeat business and continued support! All of us at Westside Lexus are grateful to have you as a loyal customer. Hope to see you next time!

October 30, 2020

The new 2020 Lexus was a surprise given to me on my 80th birthday! I just love it and I asked for a rep. To come to my house to explain some features! He was sooo helpful! I have used Westside for service o More

by salvis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Tran
Oct 30, 2020 -

Westside Lexus responded

Happy birthday and congratulations on your 2020 Lexus! We are so glad to hear that you're enjoying it. All of us at Westside Lexus appreciate you choosing us for all of your auto service needs and look forward to our continued relationship. Thank you!

October 29, 2020

Westside Lexus IS consistent with their customer focus. They made my recent even easier than my first 2 times. Never mind even getting our 2 vehicles serviced. More

by dotlomar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilber Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We are grateful to have you as a customer here at Westside Lexus, and it means a lot to know that we have consistently provided excellent service. We look forward to your next visit!

October 29, 2020

The dealership has many certified vehicles to choose. It would be more convenient for customers to evaluate cars if all The installed options and packages are disclosed in the web sites. More

by CJ
Recommend Dealer
Yes
Employees Worked With
Chong Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2020 -

Westside Lexus responded

CJ - Thank you for taking the time to leave us this feedback. I will be sure to share this with my team and work to improve our process going forward. If there is anything more we can do to assist you, please don't hesitate to give me a call. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

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