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Westside Lexus
Houston, TX
7,126 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family.
HOLIDAY HOURS: We will be close:
July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,126 reviews
September 30, 2020
My experience was great..Edwar and Catalina were a dynamic duo to work with. I would definitely recommend them and Lexus but I wouldve liked to see my $5000 reflected more in my payments. dynamic duo to work with. I would definitely recommend them and Lexus but I wouldve liked to see my $5000 reflected more in my payments. More
by YATA26
Verified CustomerEmployees Worked With
September 29, 2020
Mike Nelson & I have done business in the past. I like doing business with him. Just tell him what I want and he finds the car. doing business with him. Just tell him what I want and he finds the car. More
by Texaswhalen
Employees Worked With
September 28, 2020
Was referred & given a tour by my nephew, Isaias Ponce. We were very impressed with the customer care in all depts. Highly recommend this dealership! We were very impressed with the customer care in all depts. Highly recommend this dealership! More
by Janie
September 28, 2020
Customer service was decent. Shawn was prompt to respond when I had questions, however he seemed more engaged via text than in person. Judy was also delightful, but again more business focused. I thought I when I had questions, however he seemed more engaged via text than in person. Judy was also delightful, but again more business focused. I thought I was sitting down to talk about finance options, but instead was pushed immediately into paperwork. All around a good good experience. More
by alyse_swan
September 27, 2020
Great buying experience without sales pressure. It is good to have a sales person who knows how to help and be personal. Would recommend to others who needs Lexus. Kudos! good to have a sales person who knows how to help and be personal. Would recommend to others who needs Lexus. Kudos! More
by Ken
Employees Worked With
September 27, 2020
Mark was great-welcoming, thorough, and extremely honest about all the pros and cons of various vehicles. A great experience. Definitely return for next vehicle. about all the pros and cons of various vehicles. A great experience. Definitely return for next vehicle. More
by vmecstone
Employees Worked With
Mark Solomon, Nam Pham
September 27, 2020
Mary Margaret, Chase and your entire team are top notch professionals. I would give them a 10 star rating if possible’. They both know their business inside and out! professionals. I would give them a 10 star rating if possible’. They both know their business inside and out! More
by JAMIE.BARRERE
September 27, 2020
My experience was great. Dan had the cars we were interested ready to go when we arrived. Finance was also pain free. Will be shopping here again! interested ready to go when we arrived. Finance was also pain free. Will be shopping here again! More
by RJHou
Employees Worked With
September 26, 2020
My wife and I purchased a 2020 RX350 F Sport from Westside Lexus yesterday and could not be happier with our purchase. Chong Lee was a great sales rep to work with! Highly recommend! Westside Lexus yesterday and could not be happier with our purchase. Chong Lee was a great sales rep to work with! Highly recommend! More
by sarah_aukerman
Employees Worked With
September 26, 2020
Shekhar made the choice easy and simple. He walked me thru the whole process and explained everything to me. This is not the first Lexus in the family but it is the first from west side Lexus and from wh thru the whole process and explained everything to me. This is not the first Lexus in the family but it is the first from west side Lexus and from what I experienced should not be the last. More
by bparker27
Employees Worked With
