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Westside Lexus

Houston, TX

4.8
7,054 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,055 reviews

September 01, 2020

Got the best deal on my new GX 360. Very happy with the dealership. This is my 4th Lexus. The only thing that they missed this time was to fill up my gas tank, but to their credit they were swamped on Augu More

by charles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilber Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Westside Lexus responded

Hi Charles - We are so glad to hear that you're happy with your Lexus GX 360 and we apologize for overlooking your gas tank. Thank you very much for taking the time to share this feedback! Our team at Westside Lexus wishes you safe driving.

September 01, 2020

Mr Frank Mata did everything possible to bring me the Mr Frank Mata did everything possible to bring me the car He give me good deal I’m very happy w/ the service thank you. More

by frankwtd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Mata
Sep 01, 2020 -

Westside Lexus responded

Thank you for reviewing Westside Lexus and for giving a shout out to Frank. All of us are committed to finding the best option for our guests and it is great that came true for you!

September 01, 2020

This is absolutely the best dealership. We are always appreciative of the excellent customer service from Alex Winnicki. We are longtime customers and highly recommend Westside Lexus! More

by AN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Westside Lexus responded

For you to say that Westside Lexus is the best dealership you've worked with truly made our day! It is fantastic to see that Alex consistently provides you with exceptional service as customer satisfaction is our goal. We look forward to working with you next time!

September 01, 2020

Sales rep was very helpful patient and fair I felt I received a fair amt for my trade in. He and his manager worked on a price that was fair and suitable to me. More

by gsandoval2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Westside Lexus responded

Congratulations on your new car! Thank you for taking the time to share and for your business. We hope to see you again at Westside Lexus!

September 01, 2020

We were well taken care of by John Loving. He was helpful setting up electronics and transferring stuff. He was kind and knowledgeable. The quality of care at Westside is a notch up. Nam was ple More

by BARBARA7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Sep 02, 2020 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We are happy to hear that you enjoyed working with John and Nam here at Westside Lexus, and we will certainly let them know that you appreciate their help. Safe driving in your new Lexus RX 350!

September 01, 2020

I have never had a bad experience with this dealership, nothing short of excellent, very well organized, knowledgeable of the product and just gives you that comfortable feeling More

by BMARINO83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Westside Lexus responded

Feedback like this makes our day as it is our goal to take excellent care of customers. Thank you for continuing to support us at Westside Lexus!

September 01, 2020

All of the Sales and F&I team members were very responsive and did a great job. Vehicle was ready when promised. I was communicated with on a regular basis throughout the process. The focus on pr More

by dcope6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Stanberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Westside Lexus responded

Thank you for the review! It was our pleasure to assist you here at Westside Lexus, and it means a lot to know that our customer-focused service came through for you. We hope to see you again sometime!

September 01, 2020

I have dealt with Westside Lexus for over 25 years and I have had such a pleasant experience each time. I bought several cars from Jeffery Byers, service my cars with Chris Nemoto, and Fred Hernandez in co More

by Brenda Winfree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nemoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Westside Lexus responded

Hi Brenda - Thank you for taking the time to share! We appreciate your loyalty to Westside Lexus over the last 25 years and are so proud to have earned your business. Safe travels and we are wishing you many safe and happy miles down the road!

August 31, 2020

I have bought 5 cars from Westside Lexus and the buying process is very easy , no hassle and employees are all great ! Will keep referring friends and family . More

by grando
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Niedelski, Nam Pham
Aug 31, 2020 -

Westside Lexus responded

Thank you so much for trusting us with your business time and time again! It really means a lot to see this feedback and we appreciate you recommending Westside Lexus to your friends and family. Enjoy your week!

August 30, 2020

Frank Mata was simply the best. Frank made us feel extremely comfortable from the moment we walked in. He explained everything very thoroughly. Great experience. The entire process was easy and we are More

by C. Winn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Shafer, Frank Mata
Sep 01, 2020 -

Westside Lexus responded

Thank you for the rave review about Frank! We are so glad to hear that from start to finish he delivered five-star service, and we especially love that you're satisfied with your new vehicle. Safe travels from the Westside Lexus team!

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