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Westside Lexus

Houston, TX

4.8
7,108 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,108 reviews

September 01, 2020

Unfortunately, being our 1st time to visit the dealership, this was not a pleasant experience with Sales. Friendly, but not a good experience. Agreed upon a selling price, which was then listed More

by New Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale McMullen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Fikaris
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sing Pham-5?'s wonderful service and help.
Sep 01, 2020 -

Westside Lexus responded

I sincerely apologize for leaving the wrong first impression. We strive to provide a seamless experience and to help shoppers find the best option. It sounds like there may have been some miscommunication along the way and I am sorry for your frustrations. I will address these concerns with my team so we can work towards improving our processes in the future. Thank you for your business, James Breaux - General Sales Manager - 1 (281) 558-3030

August 31, 2020

I have bought 5 cars from Westside Lexus and the buying process is very easy , no hassle and employees are all great ! Will keep referring friends and family . More

by grando
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Niedelski, Nam Pham
Aug 31, 2020 -

Westside Lexus responded

Thank you so much for trusting us with your business time and time again! It really means a lot to see this feedback and we appreciate you recommending Westside Lexus to your friends and family. Enjoy your week!

August 31, 2020

Kim was excellent to work with, and helped us find the right car at the right price. We will be glad to work with him for our next car. More

by JR
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Jessee, Nam Pham
Sep 01, 2020 -

Westside Lexus responded

Thank you for the review! We are happy to hear that Kim provided the excellent service we pride ourselves on at Westside Lexus, and we hope that you continue to enjoy your newly purchased vehicle!

August 30, 2020

This dealership was so easy to work with. Our salesman stayed two steps regarding what we were looking for in a car and the paperwork once we decided on a car. It was painless & easy. I would highly recom More

by REBIANCHI62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
Sep 01, 2020 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We are grateful for your business at Westside Lexus, and we are proud that we provided the low-stress service we pride ourselves on here. We hope that you continue to enjoy your newly purchased vehicle!

August 30, 2020

Friendly and responsive Jeffrey always had worked great with me and I have received the product and service I ever tried. Recommend to all my friends More

by michaelavant4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Collier, Charli Byers, Travis Buck
Sep 01, 2020 -

Westside Lexus responded

Thank you for the review! It is always a pleasure to work with you here at Westside Lexus, and we will certainly let Jeffrey know that you appreciate his help. We look forward to your next visit!

August 30, 2020

Frank Mata was simply the best. Frank made us feel extremely comfortable from the moment we walked in. He explained everything very thoroughly. Great experience. The entire process was easy and we are More

by C. Winn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Shafer, Frank Mata
Sep 01, 2020 -

Westside Lexus responded

Thank you for the rave review about Frank! We are so glad to hear that from start to finish he delivered five-star service, and we especially love that you're satisfied with your new vehicle. Safe travels from the Westside Lexus team!

August 30, 2020

Am so happy with my 2019 lexus thanks to the westside I do appreciate the sale department hope to see my friend there too.i can't wait to by back for a bigger lexus More

by hadjazeedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Westside Lexus responded

It is wonderful to hear that you had such a great experience working with the team at Westside Lexus! Thank you for the review and congratulations on your new car. We hope to see you again down the road!

August 30, 2020

Every aspect of Westside is impressive. Sam Chau was very easy to work with. He made sure that we got the exact car we wanted. Thanks, Sam! More

by brucepowers7
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Westside Lexus responded

Bruce, thank you for the review! We couldn't be happier to hear that you enjoyed working with Sam here at Westside Lexus, and we will certainly let him know that you appreciate his help. Safe driving in your new ride!

August 29, 2020

David And Mike were exceptional. Made the experience very pleasant. Would definitely buy another car from there and would also recommend it to anybody looking to purchase a vehicle More

by PETEANNA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
Aug 31, 2020 -

Westside Lexus responded

Thank you for coming to Westside Lexus for your new vehicle! It makes us smile to hear that you enjoyed your time working with David and Mike. Our team is grateful for your business and would absolutely love to assist you in the future.

August 29, 2020

We purchased our first Lexus in 2020 from Westside. Our friend had bern there recently while car shopping and recommended Jeffery Byers. We were very pleased with his friendliness and knowledge of the car. More

by HAG.LKG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Westside Lexus responded

Thank you for your support and for taking the time to share! We are so proud to have earned your business at Westside Lexus and we will certainly pass on the kind words to Jeffery. Safe travels and we hope to see you again down the road!

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