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Westside Lexus

Houston, TX

4.8
7,035 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,035 reviews

July 12, 2020

Great service. Shekhar was very pleasant to deal with and followed up on every promise. Great experience and would love to come to Westside again. Kristian More

by ktndeveloper
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Westside Lexus responded

Thanks for the great review, Kristian! Shekhar is definitely an invaluable member of our team here at Westside Lexus, so we love to hear that he made your experience so enjoyable. We look forward to seeing you next time!

July 12, 2020

Could not have asked for a better experience! Jim Fikaris is the best!!!! Would recommend him to anyone that is buying either new or used More

by haybrl
Recommend Dealer
Yes
Employees Worked With
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Westside Lexus responded

Thank you for the 5-star review! We are so glad you enjoyed working with Jim here at Westside Lexus, and we will certainly let him know that you appreciate his help!

July 12, 2020

Good experience with Sales, disappointed with Finance experience. Service rates are high, not competitive. Purchased my lease vehicle, requested a 24-30 month loan and ended up with a 60 month. More

by fjbaker
Recommend Dealer
Yes
Employees Worked With
Jeff Margolis, Nam Pham
Jul 13, 2020 -

Westside Lexus responded

Thank you for taking the time to leave us this review and feedback. I assure you that we strive for competitive pricing here, and I would be more than willing to discuss the financial details with you directly. Please don't hesitate to give me a call. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

July 12, 2020

Very efficient and friendly. Car was ready to go as promised and wait time for finance department was short. Huge facility, my kids loved exploring. More

by amycalder
Recommend Dealer
Yes
Employees Worked With
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Jul 13, 2020 -

Westside Lexus responded

Thank you for the 5-star review! It was our pleasure to work with you here at Westside Lexus, and we hope that you and your family continue to enjoy your newly purchased vehicle!

July 12, 2020

Chong Lee was a pleasure to work with. I’d highly recommend her to anyone looking to be treated honestly and fairly. She even took the time to braid my daughters hair while we were waiting for finan More

by Jtgoldmann
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
Jul 13, 2020 -

Westside Lexus responded

Thank you for reviewing your experience with our team member, Chong! All of us at Westside Lexus strive to take exceptional care of customers and I am glad to hear that came true for your family. We wish you safe travels in your new vehicle!

July 12, 2020

Great people and awesome service. I can’t think of a better place to lease or purchase a car. My next car be a Westside Lexus. More

by rppender
Recommend Dealer
Yes
Employees Worked With
James Breaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Jul 13, 2020 -

Westside Lexus responded

Thank you for the 5-star review! It was our pleasure to work with you here at Westside Lexus, and we look forward to your next visit!

July 12, 2020

The experience as a first time buyer in the US was made perfect by the great service levels that was experienced. Thank you for supporting me through the whole process. More

by DHEATHCOTE
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Westside Lexus responded

We're honored that you trusted the team at Westside Lexus with your first car-buying experience in the US! We're glad to have helped make the process as friendly and painless as possible. Thank you for your business, and enjoy your new car!

July 12, 2020

Like always Jeffrey and team are great to work with. From finding me the car I wanted to drive out, it was a very pleasant experience More

by juliek0
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alum I think who handled my financing. He’s incredible.
Jul 13, 2020 -

Westside Lexus responded

Thank you for the 5-star review! It was a pleasure to work with you here at Westside Lexus, and we will certainly let Jeffrey know that you appreciate his help. We hope to see you again sometime!

July 11, 2020

Nice Car OK price. Passed Dealer Inventory Tax on to me. Documentation Fee is a double reasonable amount. Worked hard after the agreed-upon price of the vehicle to add More

by JAMESERICMOORE
Recommend Dealer
No
Employees Worked With
Judy Patureau
2.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon George
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Westside Lexus responded

James - I'm disappointed to hear that you weren't satisfied with your buying experience. We want to be straightforward with our customers regarding our fees so I appreciate you sharing this feedback. I'm available to take your call if you would like to discuss anything further. Thank you for your business and safe driving in your new vehicle. James Breaux - General Sales Manager - 1 (281) 558-3030

July 11, 2020

I visited the dealership twice. First time for test drive, the sales is very knowledgeable and calm to demonstrate the features. The second visit was getting the car and loan. Excellent service and eff More

by Shutingchao
Recommend Dealer
Yes
Employees Worked With
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Jul 13, 2020 -

Westside Lexus responded

Thank you for trusting the Westside Lexus team to get you into a vehicle! We're pleased to hear that you enjoyed your car buying experience with us and we wish you safe travels in your new ride.

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