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Westside Lexus

Houston, TX

4.8
7,057 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,058 reviews

June 28, 2020

I experienced superior service all around! From sales to finance to tech service, it was a great experience. I will definitely refer my friends and family. More

by j_williams521
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex, Nam Pham
Jun 29, 2020 -

Westside Lexus responded

Thank you so much for taking the time to leave us a 5-star review! We are grateful for your business here at Westside Lexus, and it means a lot to know that you will refer your friends and family to us. We hope to see you again sometime!

June 28, 2020

This is our 20th year doing business with this dealership . They have always provided great service and follow up on our requests.. I found out the hard way that a Lexus IS more user friendly than a BMW X3! More

by RDSMOLENSK
Recommend Dealer
Yes
Employees Worked With
Louis Blackmon
Jun 29, 2020 -

Westside Lexus responded

Thank you for your loyalty to Westside Lexus. We are committed to taking care of our customers and it is wonderful to know that came through to you. See you next time!

June 28, 2020

This dealership obviously makes customer satisfaction as its number one goal. They know when customers spend as much as they do for one of their automobiles they expect to be treated first class. Your sales More

by Richieweck@hotmail .com
Recommend Dealer
Yes
Employees Worked With
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Westside Lexus responded

We couldn't ask for better feedback and we appreciate you taking the time to leave a review. At Westside Lexus, we are committed to taking care of customers and it is wonderful to know that came through to you!

June 28, 2020

The dealership was very welcoming and safe due to the Covid-19 pandemic. The staff and front desk welcomed us like we had been wanting while in search of a new vehicle. Great service! More

by STUPAC10
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Jun 29, 2020 -

Westside Lexus responded

Thank you for reviewing us! At Westside Lexus, we are committed to customer safety and satisfaction and it is great to hear that came through to you.

June 27, 2020

It was a pleasant experience. The dealership was clean and welcoming. Mr. Middleton was very knowledgeable about the vehicle and gave an excellent description on how to operate everything in it. More

by yrgray2005
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Westside Lexus responded

Thank you for taking the time to share your feedback. At Westside Lexus, it is our priority to provide guests with top-notch service and I am glad to hear that came through to you. We hope you enjoy your vehicle!

June 27, 2020

The entire process of purchasing my new car was amazing. The staff were all very nice and friendly. They made me feel very welcomed to be there. More

by Brandonttran
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Jun 29, 2020 -

Westside Lexus responded

Brandon, thank you for shopping at Westside Lexus! We're thrilled to hear that the purchase of your vehicle was so seamless. Enjoy your new ride!

June 27, 2020

I came to look at a RX 350 to test drive, and stayed with this dealership because of the help and professionalism of Steve Davis. He helped me to buy the model I wanted. More

by HJREED
Recommend Dealer
Yes
Employees Worked With
Marie Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Davis
Jun 29, 2020 -

Westside Lexus responded

It's wonderful to hear that Steve helped you get into your Lexus RX 350 - congratulations! We are grateful that you allowed us the chance to assist you. Thank you for your business!

June 27, 2020

Had previous dealings with Westside 10 years ago when we owned a 1998 GS 300 and was totally satisfied for the 10 years we owned that car. Coming back to purchase the GX 460 we were amazed at the new setti More

by agautreaux
Recommend Dealer
Yes
Employees Worked With
JT salesman great job Anil in administrative finance excellent
Jun 29, 2020 -

Westside Lexus responded

Thanks for taking the time to leave us a review! We are glad to hear that our team has always provided you with a pleasant experience. It is a pleasure to have your business at Westside Lexus!

June 27, 2020

Jeff and Mark were great and very personable.We enjoyed Jeff and Mark were great and very personable. We enjoyed the entire experience and are looking forward to the next purchase. Great experience guys! More

by tlbuff1207
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark (don’t remember last name) w/ Sales
Jun 29, 2020 -

Westside Lexus responded

Thank you for taking the time to review the five-star experience you had with Jeff & Mark at Westside Lexus. We look forward to working with you when you are back in the market for a vehicle!

June 27, 2020

Our salesman Frank was phenomenal in every way. When we listed the kind of car we were looking for, he scanned the page multiple times for the perfect car to fit our parameters. He was completely honest ab More

by Sabina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Shafer, Frank Mata
Jun 29, 2020 -

Westside Lexus responded

Sabina, thank you for the 5-star review! We are so glad Frank provided the excellent service we pride ourselves on at Westside Lexus. We will certainly let him know that you appreciate his help, and we are looking forward to working with you again sometime down the road!

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