Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Marie Castillo
Marie Castillo
Financial Services Administrative Assistant
Westside Lexus
12000 Katy Fwy
Houston, TX 77079
9 Reviews
Dealership Experience
22 yrs
9 Reviews of Marie Castillo
Verified Customer
Helpful 
December 03, 2021
Our sales representative, Desmond Johnson was very helpful and patient with all of our questions. He helped us locate the vehicle we wanted and we were able to purchase in about a week. My experience helpful and patient with all of our questions. He helped us locate the vehicle we wanted and we were able to purchase in about a week. My experience with the finance manager, Anil was very unpleasant after I declined the extra coverages he was trying to add. He treated me and my family very rudely and made very unprofessional comments about my choice to decline. I would never expect this from a Lexus dealership. This definitely ruined the car buying experience for me. More
by Joy_8601
Other Employees Tagged: Anil Sharma , Desmond Johnson
December 21, 2020
The whole transaction is very easy for us during this of the time, and the salesman Danny is very helpful and willing to get the deal done. the time, and the salesman Danny is very helpful and willing to get the deal done. More
by Noelle168
Other Employees Tagged: Ross Zuerner, Judy Patureau, Danny Garza, Lupe Guzman, Amado Villarreal , Lana Collier, Christy McGaha, Pam Pitakpitayaphol, Michelle Zimmermann
June 27, 2020
I came to look at a RX 350 to test drive, and stayed with this dealership because of the help and professionalism of Steve Davis. He helped me to buy the model I wanted. this dealership because of the help and professionalism of Steve Davis. He helped me to buy the model I wanted. More
by HJREED
Other Employees Tagged: Andrew Nagler , Steve Davis
June 02, 2020
Westside Lexus Has always met my driving knees. I find the staff to be very knowledgeable and helpful. Everyone is professional and will go out of their way to be sure that you are pleased. the staff to be very knowledgeable and helpful. Everyone is professional and will go out of their way to be sure that you are pleased. More
by DSMORTON
Other Employees Tagged: John Parish
April 28, 2020
I believe Westside Lexus is overall a good dealership and I am happy with the car I bought from them. However, there was a fiasco with financing. I was told a 0.9% financing was available on the car I was bu I am happy with the car I bought from them. However, there was a fiasco with financing. I was told a 0.9% financing was available on the car I was buying. However, it turns out the salesman made a mistake in offering me a promotion that was not available on the year car that I was buying. The finance department missed it and I went through the complete finance process and did not find out until the next day when I was on my way to pick up the car that they were unable to provide the financing at the rate promised. I consider this a very important detail that the financing person should not have missed. So, while I fault the salesman for misinterpreting the promotion (I do not believe he did this intentionally), to me there’s no excuse for financing to have missed it and not corrected it at the time. Christian, the finance manager got involved and eventually they found me A loan at the best rate available at the time and negotiated a lower price on the car to make up the difference in the financing cost. However, the overall experience was frustrating and very unpleasant due to this mistake. As much as I like the car I bought, The whole thing has left a bad taste in my mouth. Since I have many years left on my warranty, I’m hoping and expecting that my service experience will be better. More
by Clay Spitz
Other Employees Tagged: Christian Davidson , Frank Mata
August 15, 2019
5th Lexus that tells it all Looking forward to your new facility Jeff is the best. Recommend to anyone. Keep up the good work and looking forward to the new services and showroom Looking forward to your new facility Jeff is the best. Recommend to anyone. Keep up the good work and looking forward to the new services and showroom More
by jameshillier76
Other Employees Tagged: Charles Perkins , Jeff Margolis
March 21, 2019
leasing new,car we have had very pleasant experiences in our relationship with the personnel at Westside Lexus & returned our previous leased car before the actual en we have had very pleasant experiences in our relationship with the personnel at Westside Lexus & returned our previous leased car before the actual end of the lease. More
by thewife
Other Employees Tagged: Lurie Keener , Dave Haas
August 27, 2018
Great sale experience My husband has worked with Lurie Keener for his SUV . Since his service for that purchase was excellent also wanted a the same experience. Lurie was My husband has worked with Lurie Keener for his SUV . Since his service for that purchase was excellent also wanted a the same experience. Lurie was excellent in helping me get into my new LS500. More
by bldee
Dealership Inventory (671 Vehicles)
